Customer Service Administrative Assistant
Resume:
Katie L. Ehm
Fredericksburg, VA 22407
**********@*****.***
Skills: Strong written and verbal communication skills, as well as strong customer service skills, excellent
time management and organization skills, experience using Microsoft Office and Outlook software
products, computer literate, typing speed is approximately 30-35 WPM
Work Mary Washington Hospital, Fredericksburg, VA
Experience: Rehabilitation Tech III
November 2010-Present
• Performs specific duties as requested by therapist
• Prepares supplies and cleans the areas of Physical Medicine and Rehab (PT, OT)
• Performs ambulation and specific exercises with patients as requested by therapist
• Transports patients, equipment, etc.
• Follows safety standards and universal precautions while performing patient related duties
• Promotes a caring and helpful attitude to visitors, physicians, patients, and staff
• Prints and files therapist documentation
• Cleans and prepares whirlpool for wound care treatments, assists therapist when doing whirlpool
treatments and power spray treatments
• Answers phone in Physical Medicine and Rehab office
• Cleans and prepares equipment; such as wheelchairs, walkers, gait belts, adaptive equipment,
patient chairs
• Perform chart reviews, look up orders, and check with nurses for therapists on a daily basis
• Hand hygiene observer (secret shopper): fill out hand hygiene surveillance tool and turn into
manager monthly
Helping Hands Inc., Fredericksburg, VA
Occupational Therapist (Unlicensed)
June 2007-0ctober 2009
• Planned activities for treatment sessions based on client’s long/short term goals
• Conducted treatment sessions with pediatric clients
• Wrote daily progress notes for each session
• Wrote discharge summaries and developed discharge plans
• Developed home programs
• Planned/led summer groups (Speech Language Pathologist/Occupational Therapy group, tactile
group)
• Communicated with parents of clients on a daily basis to discuss activities done during session
and progress
• Populations worked with: Autism, Pervasive Developmental Disorder, Developmental Delays,
Down's Syndrome, Sensory Integration Disorder
• Continuing Education (11.25 contact hours earned): Sensory Integration and Praxis (November 9,
2007), Executive Dysfunction & How to Help the Disorganized Child (February 27, 2009)
Kendall's Hallmark, Jacksonville, NC
Retail Sales Associate
August 2006 - November 2006
• Greeted customers
• Assisted customers in finding what they needed
• Planned and set up store displays
• Performed cash control operations as well as prepared bank deposit slips
• Answered customer questions on phone
Occupational Therapy Fieldwork, various locations
Fall 2002 – Spring 2005 (Part time)
• Observed occupational therapists and interacted with patients in various settings (adult and
pediatric outpatient, mental health)
• Wrote intervention plans, progress notes, and ran groups
• Performed evaluations, assessments, treatment sessions, daily treatment notes, progress notes,
discharge notes, splint fabrication and adjustments, modalities (ultrasound, iontophoresis, hot/cold
packs, e-stim), and lymphedema treatments under supervision
Covanta Energy, Fairfield, NJ
Human Resources Administrative Assistant
July 2003-February 2006 (Part time)
• Answered phones for the Benefits Hotline
• Archived files
• Reviewed employee files
• Performed pension calculations
• Entered information into Excel spreadsheets
• Reset passwords for Covanta Energy employees
• Filed various paperwork
• Made copies/faxes.
• Composed emails to convey message information
Adecco Staffing, Parsippany, NJ
Temporary Administrative Positions at
Adecco, Atlantic Health Care Systems, Pfizer, Saint Claire’s Medical
June 2000-January 2003
• Answered customer questions on phone and transferred phone calls to various extensions
• Greeted and assisted clients
• Prepared documents using Microsoft Office programs
• Scheduled/confirmed appointments
• Created client folders
• Made copies/faxes of various paperwork
• Performed data entry on computer system
• Composed emails to convey message information
• Filed various paper work and client folders/charts
Education: Quinnipiac University, Hamden, CT
Master’s Degree in Occupational Therapy, May 2005
• Cumulative GPA: 3.362
• Graduated Cum Laude
• Dean’s List: Fall 2004, Spring 2005
Quinnipiac University, Hamden, CT
Bachelor of Science in Health Sciences, May 2004
• Cumulative GPA: 3.364
• Graduated Cum Laude
• Dean’s List: Fall 2002, Spring 2003, Fall 2003, Spring 2004
• Took part in the Student Occupational Therapy Association (S.O.T.A.) in Fall of 2003 and Spring
2004. Received two Certificates of Recognition for outstanding participation in S.O.T.A.
County College of Morris, Randolph, NJ
Associate Degree in Biology (Health Related Track), May 2002
• Cumulative GPA: 3.0
• Received the County College of Morris Foundation Scholarship, August 2000-May 2000
• Dean’s List: Fall 2000, Spring 2001
University of Kansas, Lawrence, KS
August 1999-May 2000
• Cumulative GPA: 3.0
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