Customer Service Manager

Melissa A. M. San Nicolas

***A Leonard Tenorio Street, Talofofo Guam 96915

671-***-****/727-4291(Please leave a message)

*********@*****.*******.***/****************@*****.***

Seeking a position within a company where professional experience,

Objective

education, and skills position as an advantage for professional and

personal growth.

• More than ten years of extensive experience in administrative and

Abstract of

clerical duties.

Credential • Excellent ability to collect, compile and analyze statistical data and

s prepare and generate reports.

• Excellent ability in developing, organizing and appraising program

fundamentals adequate to direct key executive bureaucrats on

obligatory proceedings.

• Excellent ability to make administrative, bureaucratic decisions and

judgments.

• Knowledge of speculations and ethics of management and

organization, including administrative practices general to

organizations

• Knowledge of administration organizational roles, administrative

practices and proceedings familiar to division and organizations

accountable for development and managing logistic functions.

• Proficient in using computers programs especially to accrue statistics

and evaluate development.

• Profound database management skills, immense knowledge of

general accounting principles, excellent record maintenance skills,

excellent skills to solve problems and excellent management skills.

• Excellent knowledge of equipments, supplies, services ordering and

inventory control.

• Strong ability to lead and train staff.

• Significant ability to communicate effectively, both orally and in writing.

• In-depth receptionist skills.

• Vast ability to calendar appointments and uphold calendar.

• Excellent ability to record and document conference minutes.

• Outstanding word processing and data entry skills.

• Excellent ability to compose and correct previously written materials.

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Microsoft Office Filing Accounting

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Professional

Software Typing (60+ wpm) Internet Proficient

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Skills Outlook Express Office Etiquette Computer Literate

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Lotus 1-2-3 Telephone Administrative

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WordPerfect 5.1/6.1 Proficient Duties

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Planning and Inventory Proficient Payroll Proficient

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Scheduling Purchasing Excellent

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Oral and Written Proficient interpersonal skills

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Communication Strong organization

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and analytical skills

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Education

Pursuing Masters Degree in Business Administration with

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concentration in Management

03/26/10 – Present University of Phoenix Phoenix, AZ.

G.P.A. 2.19; 21 credits Achieved; Attendance 100%

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Degree in Bachelor of Science in Business Administration

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09/01/04 – 11/30/09 University of Phoenix Phoenix, AZ.

G.P.A. 3.05; 120 credits Achieved; Attendance 100%

08/22/1995 - 06/22/1997 G.C.C. Vocational High Mangilao, GU.

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G.P.A. 3.5; Attendance 100%

Vocational High Diploma with Certificate in Business Clerical Studies.

08/22/1993 - 08/22/1995 Inarajan High School

Inarajan, GU

08/22/1993 - 08/22/1995 Inarajan High School Inarajan, GU.

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G.P.A. 3.5; Attendance 100%

General Education Courses.

Developed ability to work in a fast-paced atmosphere.

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Employment

Maintained excellent customer relations and developed customer

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Skills rapport.

Diplomatically resolved customer’s complaints on as-needed basis.

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Accurately calculated and made daily deposits of up to $5,000.

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Experience in handling confidential paperwork.

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Ability to follow instructions well and make decisions with no

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supervision.

Supervised and trained 5+ employees.

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Maintained all record-keeping procedures without error.

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Delegated responsibilities to employees to meet company’s

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expectations.

Effectively developed telephone communication skills.

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Competent to meet deadlines and work under pressure.

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Telephone Answering, 10-Line System

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Experienced in inventory and supply management.

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Employment History

06/01/2010 –10/05/2010 Guam Shipyard Santa Rita, GU

Administrative Assistant, Permanent Position, $14.00 Hourly, 40 Hours Weekly.

• Handle all projects under the direction of the manager.

• Oversee apprenticeship program of the company.

• Assist in handling federal government contracts and proposals.

• Oversee the progress of an assortment of projects and functions to pledge deadlines.

• Extend innovative or tailored administrative strategies, policies, ambitions or objectives of the

corporation.

• Direct on the allocation of work among positions, organizations, proper staffing levels and

skills combined.

• Responsible for creating, issuance and ensuring statistics on company Identification cards

for Management, staff, Subcontractors and Federal Government officials are accurate.

• Coordinate with a combination of employees for operational support activities of the entity.

Serve as a contact between departments and operating divisions in the declaration of day-to-

day administrative and operational tribulations.

Instruct administrative, clerical, support staff, mix of shop staff regarding such matters as

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correspondence preparation, publications maintenance and correspondence handling

procedures.

• Manage database records for supervisor. Develops tools that support valuable record

keeping. Upgraded all office filing system alphabetically by external vendors, Federal

Government Official, Federal Government Agencies, local officials and private industries.

• Perform logical studies which examine and appraise the efficiency of the strategic plan of the

corporation to convene established ambitions and objectives.

• Develop printed resources to communicate information regarding the nature and principle of

the organization.

• Construct and sustain valuable working relationships with Seniority Management and staff,

Federal Government officials, local officials, vendors and private industries.

• Plans and conducts meeting, conferences, and other activities in support of various plans.

• Manage front desk operations on a daily basis providing courteous customer service to

clientele, vendors, Government officials, local officials and internal clientele. Provide direction

to clientele to proper personnel.

• Receive phone calls through multi-telephone system, direct phone calls to proper personnel,

and deliver messages to proper personnel promptly via phone and email.

• Manage main office supply room on a daily basis ensuring precise inventory of supply and

replenishment as required.

• Responsible for escorting visitors to staff members' offices, along with providing generosity

service preparations as requested by staff.

• Compose and allocate inter-departmental memorandums (e-mail, documentary and voice)

guaranteeing timely delivery and receipt of vital information while at the time maintaining

confidentiality.

• Responsible for upholding calendar, travel arrangements, meetings and organizing

information and contacts through Microsoft Outlook Calendar and contacts to facilitate in

promoting President, Chief Operation Officer, Financial Executive Officer and Manager’s

projects.

• Operate Computer, Printer, Fax machine, scanner, calculating machines, telephone, Xerox

and binding machine.

• Experienced, knowledge and used on a daily basis with various Computer Software’s and

System: Microsoft Word 2007, Microsoft Works 2007, Microsoft Power Point 2007, Microsoft

Excel 2007, Microsoft Outlook, Microsoft One Note, Avidian Technology Prophet 5.0, Adobe

Reader 9.

• Carry out regular assigned duties independently with established routine procedures and

perform other related duties as assigned.

12/01/2009 – 05/31/2010 CWSI, Bachelors Quarters Santa Rita, GU

Front Desk Clerk, Permanent Position, $10.60 Hourly, 40 Hours Weekly.

• Manage front desk operations on a daily basis overseeing more than 1,000 single sailors.

Service guest by providing courteous and punctual berthing assignments in a service-

oriented, responsible atmosphere as well as greeting and issuing the Bachelors Quarters

welcome aboard pamphlets.

• Coordinate with a mixture of employees for operational support activities of the entity; serve

as a contact between departments and operating divisions in the declaration of day-to-day

administrative and operational tribulations.

• Instructs administrative, clerical and support staff regarding such matters as correspondence

preparation, publications maintenance and correspondence handling procedures.

• Process personnel check-in and check-out using a computer reservation terminal, verify

identification card, Command orders and documents for Bachelor Quarters Eligibility.

• Responsible for organizing information and contacts to facilitate in promoting Manager,

Supervisor, staff and Government official projects.

• Construct and sustain valuable working relationships with Management, Supervisors, staff,

Federal Government officials, local officials, Military personnel and private industries.

Prepare and issue occupancy listing for military personnel, colleagues for Chugach World

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Services and authorized Government Officials using Ad-Hoc system to generate crystal

reports of occupants and occupant information.

• Prepare and issue keys for personnel, Commands, Colleagues for Chugach World Services

and authorized Government Officials using a Ving Key Card System. Daily inventory and key

control maintenance of bachelor housing master keys.

• Schedule check-in and check-out inspections on a daily basis. Conduct inspections on a

daily basis to validate the serialization and serviceability of assigned BEQ furniture and

appliances and the material condition of the room upon check-in and the same for check-out.

• Issue linen, keys and room assignments to control and enhance accountability for Bachelor

Enlisted Quarters.

• Process monetary transactions, key control maintenance and conduct key inventory on a

weekly basis.

• Schedule and coordinate meetings, interviews, dealings and other similar activities for

supervisors.

• Receive phone calls, direct phone calls to proper personnel and deliver messages to proper

personnel promptly via phone and email.

• Perform trouble desk operations. Received trouble call and report to trouble desk, all

maintenance or emergency desk via phone and email, log down tickets and work order

numbers.

• Prepare daily utilization reports with calculation for Bachelor Enlisted vacancy and

occupancy, Bachelor Housing mitigation reports, Bachelor Housing SITREP reports and

prepare yearly IUS occupancy and vacancy reports of Bachelor Housing using Microsoft

Excel 2007 software.

• Input daily housekeeping reports and verifying check outs to properly align with

housekeeping reports using Microsoft Excel 2007.

• Prepare letter of non-availability and certificate of non availability to personnel traveling on

orders using Microsoft Word 2007.

• Established and maintains electronic records management system for all incoming and

outgoing correspondence.

• Manage database records for supervisor. Develops tools that support valuable record

keeping. Upgraded all office filing system numerically by client building and room number.

• Performed on a daily basis a variety of clerical and administrative duties in correlation with

the maintenance and control of clientele.

• Operate Computer, Printer, Fax machine, scanner, calculating machines, telephone and

Xerox machine.

• Experienced, knowledge and used on a daily basis with various Computer Software’s and

System: Microsoft Word 2007, Microsoft Works 2007, Microsoft Power Point 2007, Microsoft

Excel 2007, WordPerfect 5.1/6.1, Epitome, Electronic Military Housing System.

• Carry out regular assigned duties independently with established routine procedures and

perform other related duties as assigned.

01/07/2008 – 11/30/2009 GFS Group, Bachelors Housing/NGIS Santa Rita, GU

Front Desk Clerk, Permanent Position, $10.30 Hourly, 40 Hours Weekly.

• Manage front desk; Greet and service guest by checking in and checking out using a

computer reservation terminal, verify identification card or documents for accessibility,

prepare keys for guest.

• Operate cash register on a daily basis, verify money before and end of shift, report cash on

hand before and after each shift.

• Daily inventory and key control maintenance of transient and bachelor housing master keys.

• Receive phone calls, direct phone calls to proper personnel; deliver messages to proper

personnel promptly.

• Perform trouble desk operations, received trouble call and report to trouble desk, on call

maintenance or emergency desk.

Construct and sustain valuable working relationships with Management, staff, Federal

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Government officials, local officials, Military Personnel and private industries.

• Prepare daily utilization reports (daily), mitigation reports and SITREP reports with

calculation for vacancy and occupancy of permanent party personnel on a weekly basis

using Microsoft Excel 2007 Software.

• Prepare daily Excel spreadsheets of permanent party personnel for specified branch of

service using Microsoft Excel 2007 Software.

• Input daily housekeeping reports and verifying check outs to properly align with

housekeeping reports.

• Prepare letter and certificate of non availability to personnel traveling on orders using

Microsoft Word 2007.

• Established and maintain electronic records management system for all incoming and

outgoing correspondence. Manage database records for supervisor. Develops tools that

support valuable record keeping. Upgraded all office filing system numerically by client

building and room number.

• Performed on a daily basis a variety of clerical and administrative duties in correlation with

the maintenance and control of clientele.

• Operate Computer, Printer, Fax machine, scanner, calculating machines, telephone and

Xerox machine, and cash register.

• Experienced, knowledge and used on a daily basis with various Computer Software’s:

Microsoft Excel, Microsoft Word, Microsoft Works, Microsoft Power Point, WordPerfect

5.1/6.1, Epitome, ENH Housing.

• Carry out regular assigned duties independently with established routine procedures and

perform other related duties as assigned.

02/02/2009 – 03/07/2009 DECA Commissary Naval Station, GU

Sales Stores Checker, Part Time Position, $10.30 Hourly + 17.23 COLA, 24 Hours Weekly.

• Courteously greet customers.

• Verify eligibility by inquiring for documents or Identification cards for patronage shopping

privileges.

• Operate POS cash register with accurateness and speed in adding together items

purchased, collecting cash payment source and giving precise change.

• Consolidate cash, additional monetary transactions and submit documents to proper

department.

• Verify prices for customers.

• Receive phone calls, direct phone calls to proper personnel and deliver messages to proper

personnel.

• Construct and sustain valuable working relationships with Management, staff, Federal

Government officials, local officials, Military Personnel and private industries.

• Carry out regular assigned duties independently with established routine procedures and

perform other related duties as assigned.

09/27/2007 – 01/07/2008 D.O.L, AG Office, Child Support Division Hagatna, GU

Telephone Operator, Permanent Position, $8.10 Hourly, 40 Hours Weekly.

• Greet and courteously service clients. Assist clients in determining case investigator using

APASI computer system and locating case investigator for enforcement procedures.

• Answer and distribute a high volume of incoming calls through 10-Line Multi System .

• General Mail handling; Receive, sort, review, screen and distribute incoming and outgoing

mail; prepare, compose and ensure timely responses to a variety of routine written inquiries.

• Received all client checks daily from various clienteles, accurately sort and categorize

properly, route mail and checks to proper personnel.

• Provide administrative support for the division such as assisting visitors, resolving and

referring a range of administrative problems and inquiries.

• Prepare variety of memorandums. Proofread and edit all memos, letters and emails before

distribution.

• Responsible for organizing information and contacts to facilitate in promoting Case

Investigators projects using APASI Contact Software.

Uphold calendar and schedule appointments on a daily basis for all Case Investigators with

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clients using APASI Calendar Software.

• Construct and sustain valuable working relationships with Supervisor, staff, Government

officials, local officials, patrons and private industries.

• Operate Computer, Printer, Fax machine, calculating machines, telephone and Xerox

machine.

• Carry out regular assigned duties independently with established routine procedures and

perform other related duties as assigned.

• Experienced, knowledge and used on a daily basis with various Computer Software’s:

Microsoft Word, Microsoft Works, Microsoft Power Point., APASI.

04/10/2006 – 01/15/2007 Navy Exchange Auto Service Center Naval Station, GU

Retail Operations Clerk, Permanent Position, $8.01 Hourly, 40 Hours Weekly.

• Performed on a daily basis a variety of clerical and administrative duties in correlation with

the maintenance and control of retail stores operations, warehouse operations, and

compilation of reports.

• Prepare Memorandums, spreadsheets, letters, applications, purchase orders and expenses

on a daily basis; Purchase orders are prepared on a daily basis for parts needed to be

purchased, payment for parts to be rebuilt, supplies for shop and claims. Variety of

memorandums prepared daily upon manager’s request. Input variety of data on a daily

basis. Letters, transmittals, faxes and emails performed on a daily basis. All documents and

emails proofread and edited before distribution.

• Established and maintain electronic records management system for all incoming and

outgoing correspondence. Manage database records for Manager and supervisor of shop.

Develops tools that support valuable record keeping. Upgraded all office filing system

alphabetically and numerically by vendor and invoice numbers. Daily reports on Navy

Exchange vehicles and gas mileages filed by date. Tire disposals fees filed by dates. Safety

inspections filed numerically by invoice number. File all customer invoices corresponding

with vendor’s receipts for accuracy of customer payments, shortage or overage on payments

within the department.

• Instructs administrative, clerical, support staff, retail staff, shop supervisor and staff regarding

such matters as correspondence preparation, publications maintenance and correspondence

handling procedures.

• Vendor invoices of parts received daily and process through software SIMS invoice system.

Pacific Daily News invoice received on a daily basis through SIMS invoice system. All

invoices transmitted to Accounts Receivable and Payable department through electronic

correspondence.

• Maintain service shop and retail accounting records for assigned operating areas; transfer

and receive merchandise from department to different locations using a PC system or

handheld Telzon. Examine variety of documents reflecting retail and warehouse transactions

for adequacy and accuracy of information.

• Prepare spreadsheet using Microsoft Excel Software. Inputted daily, the daily maintenance of

Navy Exchange Vehicles, gas mileages and submit monthly reports and invoices to Accounts

Receivable for payment.

• Supervise employees for the detailing shop and retail department.

• Train all new cashiers hired on board for the Retail department. Cashiers were trained on

casher register procedures through POS Register and Telzon Gun, and how to receive and

distribute merchandise to various departments.

• Construct and sustain valuable working relationships with Management, Supervisors, staff,

Military Personnel, and patrons.

• Manage auto detailing supply room on a daily basis ensuring precise inventory of supply,

replenishment as required and prepare expenditures for supply ordering.

• Cashier, Operate POS Register, Perform various and multiple POS Register Transactions,

verify currency and change funds, check cashing, customer purchases, accept and process

customer payments, post payments to EAD credit machine, process repair orders and

invoices for company.

• Receive phone calls, direct phone calls to proper personnel and deliver messages to proper

personnel promptly.

• Payroll; Input schedules of all associates within the department. Punch details is used to

process hours earned, sick and annual leave for employees. Input calculations of man hours

multiplied with sales resulting commission pay.

• Monthly inventory of all tires in stock.

• Operate Computers, Printers, Fax machines, Handheld Telzon, calculating machines, Xerox

machines, EAD Verifone TRANZ 330 credit machines on a daily basis.

• Carry out regular assigned duties independently with established routine procedures and

perform other related duties as assigned.

• Experienced, knowledge and used on a daily basis with various Computer Software’s:

Microsoft Word, Microsoft Works, Microsoft Power Point, Mega Stat, Smart Draw, Excel,

Outlook Express, CVS System and Lotus 1-2-3.

05/11/2005 – 04/10/2006 Navy Exchange Department Store Naval Station,

GU Customer Service Clerk, Flexible Position, $6.00 Hourly, 40 Hours Weekly.

• Received all customer comment cards and forward to store manager, assist customers with

purchases, merchandise, payments and applications.

• Construct and sustain valuable working relationships with Management, Supervisors, staff,

Military Personnel, and patrons.

• Operate and perform various POS Register transactions.

• Responsible for posting payments to credit EAD VeriFone TRANZ 330 machine.

• Data entry of customer information, transactions, applications and payments using Microsoft

Excel Spreadsheet and POS Register Customer Contact Information System.

• Receive phone calls, direct phone calls to proper personnel and deliver messages to proper

personnel.

• Responsible for preparing and processing invoices for home layaway transactions, regular

layaways, associate benefits, and variety of miscellaneous incomes.

• Established and maintain electronic records management system for all incoming and

outgoing correspondence. Manage database records for Supervisor and Lead. Develop tools

that support valuable record keeping. Upgraded all office filing system alphabetically by

name of client and numerically by date of transactions.

• Perform annual inventory of all merchandise in retail department store.

• Construct and sustain valuable working relationships with Management, staff, Federal

Government officials, local officials, and Military Personnel.

• Operate computers, safe box, printers, fax machines, calculating machines, Xerox machines,

EAD Verifone TRANZ 330 credit machine, Equifax Credit Reports on a daily basis.

• Carry out regular assigned duties independently with established routine procedures and

perform other related duties as assigned.

• Experienced with Computer Software’s: Microsoft Word, Microsoft Works, Microsoft Power

Point, Excel, Outlook Express, CVS System, and Lotus 1-2-3.

04/13/2005 – 05/11/2005 PHRSI/Mobil Corporation Harmon,

GU Administrative Assistant (Procurement Office) Temporary Assignment, $7.25 Hourly, 40

Hours Weekly.

• Assisted in several administrative duties and tasks for various departments.

• Established and maintain electronic records management system for all incoming and

outgoing correspondence. Manage database records for Manager and supervisor. Develop

tools that support valuable record keeping. Upgraded all office filing system alphabetically by

vendor and numerically by date.

• Receptionist: Receive phone calls, direct phone calls to proper personnel, take messages

and deliver message to proper personnel.

• Verify accuracy of vendor lease agreements corresponding with vendor master list for

booking and check processing.

Prepare invoices for booking and journal memorandums for supervisor.

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Construct and sustain valuable working relationships with Management, staff, Government

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officials, local officials, and private industries.

• Operate computers, printers, Xerox, telephone, calculating machines and fax machines on a

daily basis.

• Experience with Computer software’s: Microsoft Word, Microsoft Works, Microsoft Power

Point, Excel and Outlook Express.

08/02/1999 – 09/30/2004 GPSS, Southern High Santa Rita, GU

School Aide (One to One Aide) Permanent Position, $8.00 Hourly, 40 Hours Weekly.

• Performed clerical and administrative duties on a daily basis.

• Receptionist: Receive phone calls through multi-line telephone, direct phone calls to proper

personnel, take messages and deliver message to proper personnel.

• Established and maintain electronic records management system for all incoming and

outgoing correspondence. Manage database records for Administrative Officer, Computer

Technician, Special Education department and Counseling department. Develops tools that

support valuable record keeping. Upgraded all office filing system alphabetically by vendor,

student last name.

• Responsible for escorting visitors to staff members' offices, along with providing generosity

service preparations as requested by staff.

• Compose and allocate inter-departmental memorandums (e-mail, documentary and voice)

guaranteeing timely delivery and receipt of vital information while at the time maintaining

confidentiality.

• Perform logical studies which examine and appraise the efficiency of the strategic plan of the

corporation to convene established ambitions and objectives.

• Develop printed resources to communicate information regarding the nature and principle of

the organization.

• Construct and sustain valuable working relationships with Administration, Faculty, staff,

parents, students and local officials.

• Plans and conduct meeting, conferences, and other activities in support of Individual

Education Plan for special needs students.

• Manage front desk operations on a daily basis providing courteous customer service to

clientele, vendors, Government officials, local officials and internal clientele. Provide direction

to clientele to proper personnel.

• Responsible for yearly key inventory, book inventory and key control maintenance.

• Data Entry on student personal and academic information, student truancy statistics and

student disciplinary statistics.

• Construct and sustain valuable working relationships with Administrations, Faculty, staff,

students, local officials and visitors.

• Accommodate the needs of disabled students. Experience with Attention Deficit

Hypertension Deficit, Attention Deficit Disorder, Cerebral Palsy, Emotional Disability.

• Monitor hallways, substitute classes, attend IEP meetings, voluntarily chaperone outside

school functions.

• Ground Maintenance; General clean of school campus, water blast, scrub walls, transport

equipment.

• Operate computers, typewriters, shredder, binding machines, printers, Xerox, telephones,

calculating machines, fax machines on a daily basis.

• Experience with Computer software’s: Microsoft Word, Microsoft Works, Microsoft Power

Point, Smart Draw, Excel and Outlook Express.

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12/02/2002 - 05/30/2003 Macy’s West Micronesian Mall Dededo, GU

Sales Associate (Fragrance & Cosmetics Department) Part Time Position, $5.50 Hourly + 3%

Commission, 24 Hours Weekly.

• Provide customer service assistance to patrons; Service, assist and greet customers.

Construct and sustain valuable working relationships with Management, Supervisors, staff,

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and patrons.

Work with POS register system on a daily basis. Verify change funds, operate cash register,

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calculate money before and after operating register, report total sales on balance sheet, drop

off report and money to safe deposit.

Verify prices of merchandise for customers.

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Assisted with advertising and marketing strategies. Impel to sale item for assigned

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distributor, sale and process credit cards for company.

Daily inventory of items in specified department; Items in departments were tidily arranged;

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stocked properly, replenish shelves and record unavailable stock items into chart.

General Duties; Place bar code sensors on items, general clean up of all stations on a daily

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basis for preparation of the following day.

01/02/1998 -05/30/1998 University of Guam Mangilao, GU

Office Clerk (Financial Aid Office) Work Study Program, Temporary Position, $5.50 Hourly, 24

Hours Weekly.

• Provide customer service assistance to patrons; Service, assist and greet customers.

• Established and maintain electronic records management system for all incoming and

outgoing correspondence. Manage database records for Financial Aid Specialist. Upgraded

all office filing system alphabetically by student last name.

• Data entry of student personal information.

• Answered multi-line telephone, direct phone calls and messages to proper personnel.

Operate computers, typewriters, printers, shredder, binding machine, telephone,

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calculating machine and Xerox machine.

Cash Handling Training, 01/2009.

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Training

Equal Employment Opportunity Training, 01/2010.

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Received

Customer Service Training, 2/2009.

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Safety and Health Training.

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Work Ethics and Code of Conduct Training, 02/2009..

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Nonviolent Crisis Intervention.

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Mission is Possible.

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Restricted Pesticides.

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Customer Service Star Training, 01/2010.

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DOD Awareness Training, 12/2009.

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Work Ethics, 04/2010.

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Microsoft Word, Excel, Power Point, 03/2011.

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Student Technology for MS Office, 03/2011.

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Basic Personal Finance, 04/2011.

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Basic Essay Writing and Grammar, 04/2011.

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Reviewing Geometric Formulas, 04/2011.

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References

Wilfred Aflague Director 671-***-**** Sinajana, GU 8 years

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Kimberly Cruz Supervisor 671-***-**** Talofofo, GU 3 years

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Maria Cruz Desk Clerk 671-***-**** Agat, GU 5 years

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Contact this candidate