Manager Customer Service
Resume:
VANESSA H. MOODY
Roswell, GA 30076
*******@*****.***
CAREER PROFILE
> Facilitated an improved bariatric practice model for ancillary
practice location which led to marked improvement in conversion rate
and patient satisfaction.
> Spearheaded the implementation of patient tracking and practice
reporting companywide for improved operational and market analysis.
> Billing/Collections Director for a Market producing 1/3 of company's
revenue.
> Managed the third largest Surgery Center in HCA's Ambulatory Surgery
Division and met and exceeded all financial goals for four consecutive
years.
> Surgery Center recognized with the Regional AR Management Award, 2004
> Reduced Bad Debt to -0.3% and maintained a negative percentage over 5
years.
> Reduced AR days from 57 to as low as 28 and maintained an average of
30 over a 5 year period.
> Developed expertise in office administration, reimbursement, AR
analysis & management, marketing & communications, P & L performance,
personnel management; system implementations; broad knowledge of
insurance and managed care plans, CPT & ICD-9 coding, 3M Encoder
software knowledge, billing and collections.
> Established successful physician practice.
> Opened and setup successful 5-physician practice.
> Medical Office Manager Certification
> Practice Management Consulting
> Evening Instructor- MTI College of Business and Technology- Associate
Degree Program-Business Technology/Medical Subspecialty (Insurance
Billing and Coding, Medical Terminology, Medisoft, and Grammar for the
Healthcare Professional)
PROFESSIONAL EXPERIENCE
Real Results Weight Loss Solutions, LLC, Atlanta, GA
Dec. 2008 - present
( Formerly American Institute of Gastric Banding/True Results)
Facility Director
Develop and implement a strategic plan for the Facility's growth;
manages all Facility operations; plans,
organizes, and directs all related functions and activities
(internal and external); establishes goals, objectives and
standards of performance; interprets policies, standards, and ensure
Facility compliance. More specifically,
responsible for the day-to-day Facility operations, customer
service/patient experience, financial performance,
budget, Business office operations, managed care contracting,
financial performance and human resource
management and development; liaison to corporate office and other
facilities.
Argyle Solutions, Inc., Kennesaw, GA Sept 2008-
Oct 2008
Site Director- Early Out Division (Insurance and Self-Pay)
Revenue Cycle Management Solutions for Hospital Billing- Company
folded due to financial stress in
economic down-turn.
Responsible for the overall successful operations of the EOS(Early
Out Services) Division. Ensure that Hospital
client collection goals are met monthly. Maintaining effective
relationships. Provide leadership, vision and
guidance to Unit Managers and supervisors.
MEDICAL BUSINESS SERVICE, INC, Atlanta, GA
Jan 2006 to Sept 2008
Director-Georgia Market (Athens, Atlanta, Lawrenceville, and Macon
and offices)
Radiology Billing Service - Third Party Billing for Hospital-Based
Physicians and Free-Standing Imaging Facilities
Responsible for the development and training of management staff
associates. Direct 125 FTE's. Responsible for Region's P&L performance
and achievement of financial goals.
. Achievement of client financial goals to include billing, cash
recoveries, bad debt, days in AR and total AR liquidation performance.
. Restructured Call Center for improved self-pay collections and
customer service.
. Served on the Committee to Develop Standard Operating Procedures.
. Denials Management Committee Member
. Participated in the Development of Key Performance Indicators for the
business.
HCA (Hospital Corporation of America, Inc.)
Dec 1999 to Jan 2006
CBO(Centralized Business Office) Manager - Atlanta Outpatient Surgery
Centers, Atlanta, GA Aug 2004 to Jan 2006
Directed billing services and business office functions for 4 Surgery
Centers and Emory/John's Creek Cath Lab. Responsibilities included
development of strategies for successful accounts receivable management
and achieving monthly AR and cash targets; process improvement;
forecasting and trend projections; government and regulatory compliance;
accounts payable, and all financial reporting for business units.
Business Office Manager - Bay Area Surgicare Center, Houston, TX
Dec 1999 to Aug 2004
Planned, organized, controlled and directed the activities of the Surgery
Center business office. Responsible for the management of accounts
receivable, accounts payable, coding and billing, collections, admitting,
registrations/insurance verifications, medical records department and the
development of the employees within those departments. Responsible for
month end close activities, achieving AR and cash targets and financial
reporting.
. Served as the Facility Privacy Official and member of the Quality
Improvement Committee.
Member, Ambulatory Surgery Division's AdvantX User Review Group.
. Maintained and updated managed care matrix for Houston Market
facilities.
BAYLOR-METHODIST PRIMARY CARE ASSOCIATES, Houston, TX
Apr 1998 to Dec 1999
Clinic Operations Manager
Internal Medicine, Family Practice & Pediatrics- 5 physician practice.
Responsible for daily operations, including personnel development,
managed care, payroll, implementation of policies and procedures, billing
and collections, marketing and budgeting and month end close activities.
. Member of the Operations & Finance Committee.
BRIAN H. KAPLAN, M.D., P.A. (Gastroenterologist), Houston, TX
Jul 1993 to Apr 1998
Practice Manager
Responsible for the establishment of the practice and overall day to day
operations. Duties included payroll, accounts receivable and payable,
financial review, managed care contracting, billing and coding,
collections, compliance and physician credentialing
. Selected to serve on the St. Luke's Episcopal Hospital Staff Advisory
Board - 1995.
KELSEY-SEYBOLD CLINIC, P.A., Houston, TX
Jun 1988 to Jun 1993
Multi-Specialty Clinic - Coordinator - Gastroenterology Department
Provided administrative support for four physicians and Department Chief
to include overseeing of billing and coding. Responsible for daily
operations of Department, including staffing, training, organizing, and
general supervision.
BLOOD CENTER OF LOUISIANA, Baton Rouge, LA
Mar 1986 to Aug 1988
Public Relations Officer
Assisted in the coordination and execution of marketing and public
relations activities of the Center. Played a vital role in organizing a
record-breaking fundraiser involving the New Orleans Saints, giving the
Blood Center the biggest financial boost of its history.
EDUCATION
B.A. Degree, Liberal Arts - May 1983
Southern University, A&M College, Baton Rouge, LA
Louisiana State University, Baton Rouge, LA 1979-1981
ASSOCIATIONS
Member, MGMA (Medical Group Management Association)
Big Brothers Big Sisters of Metro Atlanta
Board Member, Sunshine Rainbow Charity, Inc.
COMPUTER SKILLS
Proficient in Microsoft Word, Excel, and Outlook, PowerPoint,
AdvantX, IDX, Medisoft, Seasoft,
and Medical Manager, FACS, CPU-MedFM, Sage, Netsuite,
EClinicalworks, and Salesforce CRM
CONTINUING EDUCATION
. The Controllers Workshop-Skillpath
. Collection Law for the Health Care Industry in Texas-Lorman Education
Services
. AdvantX Surgery Center "ACE" training- HealthIS/SourceMedical
. Customer Service and Case Growth -HCA
. Advanced ICD-9CM Outpatient & CPT Coding - HCA HIMS
. Step Up to Leadership- Dale Carnegie
. Essential Skills for Health Care Managers - HCA+ University for
Healthcare Leaders
. The Conference on State and Federal Personnel Laws - Human Resources
Council
. "Learning Going On" Seminar- HIMS ASD Coding Training
. Financial and Accounting Basics for ASC's - Federated Ambulatory
Surgery Association (FASA)
. "Do The Coder's Hustle" Seminar - HCA
. Adjustable Gastric Banding System Lapband Allied Health Workshop,
2009, Allergan Medical
. African American Obesity Summit 2010, Allergan Medical
. Lap Band Total Care Regional Summit 2010, Allergan Medical
. Realize Adjustable Gastric Band Training Course for the Allied Health
Professional, 2010- Ethicon Endo-Surgery, Inc.
. Aftercare Pathways Course, 2011, Ethicon Endo-Surgery, Inc.,
References available upon request
Contact this candidate