Management Security
Resume:
Stephen Wheeler
***********@*****.***
OBJECTIVE
To achieve meaningful employment with a company as a Windows System Administrator, which
will allow me to address and solve your company’s technical needs, by applying my skills and
experience to accomplish deadline driven projects.
OVERVIEW OF QUALIFICATIONS
• Government Security Clearance
• Excellent troubleshooting and technical support abilities
• Experienced in Workstation Rollouts and Operating System Imaging
• Administration and troubleshooting of Microsoft Server platforms and protocols
• Administration of VMware ESX/vCenter Server environments
• OS hardening / computer security
• Active Directoy and GPO policies
• Maintenance updates & security patch management
• Maintain virus & spyware management systems
• Maintain server hardware systems with current BIOS/firmware
• Maintain asset inventory and appropriate documentation
• Working knowledge of LAN/WAN networking principles, hardware and applications
• Strong practical experience with installation of servers, networking hardware, and related
equipment in a data center environment
• Experience with Microsoft SharePoint technologies (v2, v3 and 2010)
• Blackberry Device Management (BES Server v4.1.* & v5)
Stephen Wheeler
***********@*****.***
EDUCATION AND CERTIFICATIONS
• ITIL v3 Certification (Foundation Level)
• CompTIA Network+ Certification
• Computer Networking Systems Technology, Remington College Garland, TX (1/03 –
4/04)
o (unable to complete due to financial difficulties)
• Currently working towards my Cisco (CCNA) and plan on moving forward to attaining my
VMware (VCP) certification.
•
EMPLOYMENT HISTORY
DELL (Government Services) December 2010 – July 2011
Location: Plano, TX
Position: Intel Sr. Analyst
Part of a team supporting the Windows server environment of a federal government agency.
• Attained a level 6C security clearance.
• Worked Incident and Request ticket queues
• Resolved recurring incidents and monitoring issues.
• Coordinated with Service Management for any/all environment changes.
Stephen Wheeler
***********@*****.***
Electronic Transaction Consultants (ETC) March 2004 – September 2010
Location: Richardson, TX
Position: IT Specialist
(March 2004 to April 2005) Initially hired as a contractor in a Call Center.
(April 2005) Converted to employee status and was promoted to the IT department as one of two
people supporting 200+ users (desktop, laptop; printers; etc.) as well as data center server
support
• Hosted Services were in the same local data center as corporate headquarters. (90% virtualized)
• Set up 30 + hosts for VMware with 4 to 10 virtual machines on each host
• Performed data backups and recovery for operational systems
• Spy ware and Anti virus security threat management for the entire network
• Maintained Security and Critical Practice Standards
• Contributed to efficiency improvements through process automation
• Proactively monitored servers, UPS's, tape backups, software and all other systems equipment to
ensure high availability.
NOTEABLE ACHIEVEMENTS at ETC
(January 2009)
Assisted in a team of three that traveled to Miami to install and configure a complete data center as
well as a 40 station call center.
(February 2007)
Setup and maintained a web based application to manage the following...
• End User Help Desk Portal
• LAN hardware/software inventory and licensing compliance
(January 2007)
I assisted a team of four responsible for a complete move the corporate HQ. This included moving a
data center of approximately 10 12 full server racks as well as the desktops for approximately 400
employees and 10 15 network printers.
(October 2005)
I setup the company’s first Help Desk system with a static “form to email” web page.
Assurant Group August 2003 February 2004
Location: Dallas, TX
Position: Technical Support Rep
• Call Center environment supporting Best Buy hardware warranties.
Stephen Wheeler
***********@*****.***
Texas Instruments January 2001 – June 2003
Location: Dallas, TX
Position: Manufacturing Specialist
• Semiconductor Manufacturing “Clean Room” facility
Various Jobs August 2000 – January 2001
Location: Dallas and surrounding area.
• Waited tables & Delivered Pizza
Papa John’s Pizza March 1995 – August 2000
Location: Dallas and surrounding area.
Position: General Manager
• Started at the age of 16 and did everything from answering the phones to being a GM at
multiple locations.
References available upon request
Recommendations can be viewed on my LinkedIn profile
http://www.linkedin.com/in/swheeler432
Stephen Wheeler
***********@*****.***
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