Customer Service Sales Representative
Resume:
Karim Hamidi
Tel: 01 952 10 53
Cel : 068*-****-***
Email address: *****.******@*******.***
OBJECTIVE
To contribute to the success of the progressive company by applying my Bilingual knowledge and acquired skills
while gaining valuable work experience in the capacity of the position available.
WORK EXPERIEGNCE
GMAC Financing (General Motors) 20/01/2009
Customer services specialist (bilingual position French and English)
• Inbound and outbound calls
• Dealing with customers for leased and financed vehicles
• Updating customers account with GMAC dealer,(payment, odometer reading..)
Billing, payment, send and receive faxes, using internal program (cars)and outlook
•
CIBC Bank National Risk Monitoring contract 15/06/2007
Fraud department (Bilingual position)
Internal software that I have used such as:
COINS: commerce online information network system
IRIS: Investigation risk integrated system
PRISM: Proactive risk manager
Responsibilities
Reviewed and analyzed customer disputed transaction and making up to date for reimbursements
•
CLR alert Reinstating cards limits after the PRM compromised card alert has generated in PRISM
•
Deleting compromised card messages in coins and reducing cards limit if it still pending
•
Outbound calls (contacted customers to let them know about the situation of their compromised card and
•
what they should do.
Validating customer and resetting in Coins, to give them possibility to change their pin number at the ABM
•
machine
Administration support (data entry) word, excel
•
Bell Canada 15/ 09/2004
Bell express Vu. (Bilingual position)
• Responsibility, Billing, Activation, deactivation, tech support.
• Counseling customers about their rights and obligations before they cancel their contract
• Effectively provided information and support to client and other departments, such as help desk, national install
and escalation.
• Coordinate between home service department & end user in providing services including arrangements for
appointment
• Responsible for writing reports & making a follow up calls to resolve problems
Maizis & Miller
29/01/2004
Pitcher and Doyle Car Insurance Company (bilingual position)
Contacted client to inquire reason for delay
•
Followed up orders placed with broker
•
Effectively provide advice and support to client
•
Made report after each call and entered info into data
•
Bilingual position, inbound and outbound call center
•
Toronto Transit Commissions (TTC) Toronto 01/12/2003
Expeditor/Purchasing Support
Followed up orders placed with suppliers
•
Regularly checked TTC Material Management System (pc)
•
Contacted suppliers to inquire reasons for delay of supplies
•
Arranged and entered new dock date of ' Rush ' purchased order for the TTC
•
Liaison between buyer and supplier, and problem solving oriented.
•
Developed report after each action with the vendor and buyer
•
Provided administrative support to the supervisor and staff
•
Infotel Marketing, Toronto, On 02/02/2003
Marketing Sales Representative (bilingual position)
Supervised seven sales people and introduced new products and prices to sales representative
•
Prepared weekly sales report
•
Introduced products to overseas markets (Germany, Austria)
•
Introduced new products and prices to sales representatives
•
Collected feedback on new products from sales representatives
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Java Joe’s coffe house
have served and prepared coffee
Grilled Panini Sandwiches
Wraps
Breakfast Bagels
Deli Sandwiches
Garden Fresh Salads
Fresh Fruit Smoothies
Soups, Chili, *Hot Lunch Specials*
Freshly baked cookies, muffins, cakes
WORLD TIMOTHYS COFFEE
Over one a half year in timotys coffee shop
serving coffee to customers
making coffee and in the same time as well cleaning the tables, bar, cups and washroom
HIGHLIGHT OF QUALIFICATIONS
Over six years experience working in call centers as bilingual customer service representative (French and
•
English)
Fluent in English and French, additional language (Arabic &German)
•
Excellent interpersonal skill and communication
•
Strong organization skills and problem solving abilities
•
Able to work well independently and in a team environment
•
Ability to work under pressure and handle multiple tasks concurrently
•
Very good experience in the Customer Service sector
•
Proficient in Microsoft office 2003 (certificate)
•
EDUCATION
St. Stephen Training Center (Toronto)
• Micro Soft Office XP certificate 2003
• Customer Service certificate
College lycee Salem
• 3 Annee secondaire (college diploma )
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