Customer Service Manager

SHIRLEY C. GORGOD

*** ****** ***** ******** **** Guam

Tel: 488-2408 or 988-6861

********@*****.***

PROFESSIONAL SUMMARY

Over 5 years and six months professional management experience in the retail business sector. A strong

track record for performance and profit. Proven success as a turn-around expert with a talent for leading

teams through change. A creative visionary with exceptional ability to communicate and motivate. Detail

oriented and resourceful in completing project; able to multi-task effectively. Capabilities include:

• Customer Service & Relation

• Word excel

• Computer operation

• Inventory issues

• Handling cash register

• Dealing with difficult people

• Basic Japanese

• Basic Korean

• Supervisor Training

Employment History

Store supervisor/ manager - PIC Products tumon Guam

Head department: Mr. Don Flores

Reason for leaving : company closed

Employed from : nov. 5, 2005 to may 31, 2011

Education

High school: calumpit institute Philippines: diploma

College: Fatima college Philippines: 2 years course

College: AMA Computer College : Computer Programmer

Training

• Dealing with difficult people (certification) university of guam

• Customer service (certification)

• Managing employee performance (certification) Watson training

• Japanese customer service & etiquette training

• Basic Japanese

• How to apply work ethics to protect your business

• Basic supervision skills

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