Manager Customer Service

Robin L. Jones

*** ******** *****, ***** ******** 20657

Cell Phone 757-***-****

QUALIFICATIONS

I have twenty Two years experience in Property

M anagement and customer relations. As Properties Manager and senior

P roperty manager for several apartment communities, I was responsible

for managing daily operations, NoI, creating budgets as well as sales and

t raining new team members. I handled all Managing operations included

maintenance of properties, court appearances, bookkeeping, collections,

and customer service. I have been responsible for sales, planning and

staging social activities, and preparing newsletters. Along with Section

E ight rentals and marketing /advertising.

I owned my own successful property management company and

cleaning Services Company for several years before my son was born. I

sold my private business and went back to the commercial sector to allow

more time for raising my child.

W ORK HI STORY

Community P roperty M anager, H idenwood/Hidenplace Apt's

N ewport News, Vi rginia 09/2009-6/2010

Position consists of daily property management,

maintenance crews, inspections and customer relations. Management of

marketing and budget accounts including legal filings and court

appearances along with all other responsibilities associated with being

t he property manager of an apartment complex of 300 units.

Community P roperty M anager, Greens At H ilton Run,

L exington Par k Ma ryland. 10/2008-6/2009 Position consists of daily

p roperty management, maintenance crews, inspections, and customer

relations. Management of marketing and budget accounts including legal

f ilings and court appearances along with all other responsibilities

associated with being the property manager of an apartment complex of

328 units.

A I MCO Community M anager, Park way Apartment Homes,

W illiamsburg Vi rginia 8/2007-10/2008

Position consisted of daily office management, property maintenance,

i nspections, and customer relations, account/budget management, and

marketing along with all other responsibilities associated with being the

p roperty manager of an apartment complex of 184 units.

Community Hospice, Newport News, Vi rginia

3/2007-8/2007

As office manager, I was responsible for all office functions including

Scheduling appointments, accounting, and customer relations.

Assistant M anager, Kensington Square Apartments

N ewport News, Vi rginia 10/2002-3/2007

As Assistant Apartment Manager at Kensington Square, I was

responsible for the maintenance of properties, bookkeeping, collections,

and customer service. Along with Audits, sales, prepared budgets

O wner/Manager Jones P roperty M anagement and

Ocean Waves Cleaning Hampton, Vi rginia 1/1998-10/2002

Senior P roperty M anager, James River P roperty

I nvestors, I nc 04/1998-05/2000

As Property Manager, I was responsible for all daily operations creating

budgets, Noi, providing management to low income family housing.

M anager, Addams/Madison Apartments Newport News,

V i rginia 10/1996-10/1997

Position consisted of daily office management, property maintenance,

i nspections, customer relations, account/budget management and all

other responsibilities associated with being the property manager of an

apartment complex of 168 units.

M anager, Regency Square Apartments 03/1994-

08/1996

Job consisted of managing a128 unit property of low income housing and

Section Eight rentals. Duties included supervision of four maintenance

personnel, employees of other properties and private contractors.

Assistant Manager, Kingstown Apartments 09/1991-

03/1994

Job duties included rentals, service calls, deposits, customer

relations, court appearances, and apartment inspections.

Assistant Manager, Second Street I nn 03/1990-03/1991

Served in all capacities as assistant manager of Second Street Inn of

W illiamsburg.

Assistant Manager, Denbigh Woods Apartments

08/1989-08/1990

Job duties included rentals, service calls, deposits, customer relations,

court appearances, and apartment inspections.

F ront Desk/Banquet Sales/Asst. Dining Room Mg r

S trawbe r ry Banks Hotel 08/1988-08/1989

While employed at Strawberry Banks Hotel my job duties included hotel

and dining receipt deposits, customer relations, banquet planning and

sales.

N ight Auditor/Banquet Sales/Banquet Manager

Governors’ Newport news, Vi rginia 06/1987-12/1988

Performed audits on restaurant and hotel receipts, served as front desk

l iaison and customer relations, along with booking and catering all

f unctions for the hotel as Asst. Banquet Manager at Governor's Inn.

E DU CATI ON

High School Degree, Johnson Central High School, Paintsville, Ky.

(DECA curriculum)

AWARDS RECEIVED

Award of Merit from Newport News Crime Coalition - 16 Oct.1995

C rime Watch of the Year Award

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