Customer Service Administrative Assistant

Objective

An entry-level position in management to enhance my skills as a leader and

improve the effectiveness of the organization

Educational Background

California University of Fullerton, CA

BA, Business Administration-General Management/ Human Resource

Expected Graduation: December 2011

Skills

. Skilled in delivering excellent customer service and gaining

satisfaction

. Focused and results driven professional with experience in

administrative and guest relation processes and systems

. Strong team player with recognized leadership skills, professionalism,

and a commitment to excellence

. Able to work well independently or in a team

. Ability to provide critical support in development and implementation

of strategies to achieve business efficiency and success

. Proficient in Microsoft Office and MAC OS

Employment History

Enlarge Media Group

Huntington Beach, CA

Human Resources Assistant Intern

(May 2011- Present)

Plan and manage recruitment and selection of staff

Post job openings with various sources/websites and interview potential employees

Organize time sheets and formulate agreements, while coordinating with head

accountant

Assist in general office tasks

Provide online marketing for the company through social media

Marina Comfort Suites

Guest Service Representative/

Oceanside, CA

Administrative Assistant

(May 2008- August 2009)

Administered in a secretarial position, which included management, and public

relations with various hospitality owners/marketers.

Facilitated communication between customer and organization

Provided high-end customer service in developing rapport and assisting guests in

reservations, ensuring to meet client's needs and gain satisfaction

Checked and filed daily cash/credit card audits for errors/corrections

Sunrise Assistant Living

Yorba Linda, CA

Activities Coordinator

(September 2007- June 2008)

Assisted and encouraged seniors to participate in activities

Planned, coordinated, and participated in activities each week

Found creative ways to keep seniors engaged in the weekly activities

Campus Affiliations

Society for Advancement of Management Club

California State University, Fullerton

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