Customer Service Administrative Assistant

Galena Deters

objective

Enthusiastic, highly motivated and versatile

business professional seeking employment with an

organization that supports professional and

educational development.

Experience

PNC Bank Ellicott City, MD

02/08 02/11

Executive Administrative Assistant in

Commercial Real Estate

Portfolio management

Project a professional company image through

in person & phone interaction

Head a few projects such as

Planned Holiday Gathering

Planned Meeting and Locations

PLanne many events with VIP clientele and

county officials

Also kept track of multiple spreadsheets in

Excel and Word monitoring the BA’s

development.

7/05 – 02/08 PNC Bank Laurel, MD

Customer Service Representative and

Assistant Head-Teller

Provide the highest quality of customer service

while opening and closing accounts for

customers, cross sell bank products and refer

customer’s to qualified investment specialist and

assist customers by phone.

Perform Head Teller duties as needed which

includes keeping the teller line performing

effectively, buying and selling cash to and from

the main vault, handle high volumes of cash

during cash shipments, assist in teller drawer

audits as needed, and perform clerical duties as

assigned.

Assist in the Bank’s “School Bank” program

that requires visiting schools and teaching

general saving habits to elementary school aged

children

**************@*****.***

2313 Avalon creek way • mckinney, tx 75071 • 443-***-****

1

Education

9/02 6/05 Antioch Christian School

Arnold, MD

Graduated with a 3.8 GPA

Graduated with Honors

4/11 Current Le Cordon Bleu

Culinary School Dallas, TX

Currently Pursuing and Associates in Culinary

Arts

Proficent in most Windows Software.

Including:

Excel

Power Point

Access

Word

Lotus Notes

Done photography in the past through Glamour

Shots as a photographer.

**************@*****.***

2313 Avalon creek way • mckinney, tx 75071 • 443-***-****

2

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