Customer Service Software
Resume:
Michael Brandt
Reynoldsburg, Ohio 43068
CAREER SUMMARY
Self-starting, detail oriented Auto Damage Appraiser with 18 years of
experience in auto estimating and body shop repairs and procedures.
Excellent customer service skills and a strong multi-tasker able to meet
customer needs while maintaining a high level of quality service. Skillful
negotiating and problem solving skills. Proficient in Windows MS Word, MS
Excel and Estimating software to include ADP, CCC, Pen Pro and Mitchell.
.
EMPLOYMENT:
Germain Honda 2010 - Present
Estimate Advisor
. Experience writing estimate using CCC 1 estimating software.
. DRP estimator for Erie, Nationwide, Metlife and Ohio Casualty
insurance companies while following strict guidelines for repairable
and total loss vehicles.
. Keep customers up to date on repair status and updating rental
companies.
. Work with multiple adjusters in keeping repairs moving towards
completion.
. Support all departments to establish a team work environment.
Independent Appraiser, Columbus, OH 2006 - 2010
Auto Damage Appraiser
. Experience writing estimate using Pen Pro estimate software.
. Wrote estimates for multiple insurance companies following strict
guidelines for repairable and total loss claims.
. Appraised vehicle value on total loss vehicles.
. Worked with other adjusters in surrounding area to assist with claim
volume.
. Worked from my home documenting mainframe on salvage, total losses and
notes to claim file.
Geico Direct Insurance, Columbus, OH 2004 - 2006
Auto Adjuster I
. Experience writing estimates using CCC Pathways Estimating Software
and evaluating condition and value of total loss
vehicles using CCC Value scope.
. Determined vehicle damage to be repairable or total loss.
. Handled negotiating of total loss settlement and transfer of title to
complete settlement, while controlling, storage and rental cost.
. Worked from my home posting checks, documenting mainframe on salvage,
total losses and documenting notes to claim file.
. Provided excellent customer service on a daily basis.
. Team player and self-starter.
Westfield Group, Columbus, OH 1997 - 2004
Senior Material Damage Specialist
. Experience writing estimates on autos, boats, trucks and motorcycles
and evaluating condition and value of total loss vehicle using ADP.
. Provided excellent customer service on a daily basis.
. Evaluated all types of damage utilizing Mitchell Estimating Software
and Procedure Guidelines.
. Prepared and settled total losses, while controlling storage and
rental cost.
. Provided assistance to other service offices on a constant basis.
. Volunteered and assisted on storm duty.
. Team player and a self-starter.
Germain Toyota, Columbus, OH 1995 - 1997
Shop Estimator
. Wrote estimates utilizing ADP Estimating Crash and Procedure Guideline
Software.
. Worked closely with insurance adjusters to bring repairs to a
completion.
. Provided customer service on a daily basis.
. Established good rapport with technicians to keep repair times to a
minimum.
. Handled billing and payments after completion of repairs.
US Air Force, Keesler Air Force Base, MS 1985 - 1995
Accounting and Finance Technician
. Handled military and civilian pay records.
. Calculated travel and lodging pay for temporary duty.
. Audited military pay records and travel vouchers.
. Worked closely with accounting department on monthly balances.
. Performed a wide range of general office functions.
EDUCATION;
. Leadership School, US Air Force Management
. Community College, US Air Force Accounting and
Finance
. Columbus State
Applied Science
. Eastland Vocational School Auto Body
Repair Certificate
. Gahanna Lincoln High
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