Customer Service Sales

Alex S. Munguia

************@*****.***

Cell 951-***-****

**** **** ***** **** #*

Fullerton, CA 92831

OBJECTIVE Seeking Insurance Loss Control Surveyor position.

SUMMARY OF Proven track record in sales and promotions

QUALIFICATIONS Excellent customer service and communication skills

Proficient communication in English and Spanish

Ability to identify, research, and solve customer issues

An applied focus and energetic attitude on team work

Ability to prioritize responsibilities and multitask throughout

the day

EDUCATION California State University, Fullerton May 2011

Bachelor of Arts, Business Administration

Concentration: Risk Management & Insurance

EXPERIENCE New York Life Insurance Company, Brea, CA

7/11 - Present

Agent

Help families achieve the financial security they need and

desire.

Develop and implement business and marketing plans

Make a difference in my community by helping others achieve

peace of mind.

Center For Hispanic Leadership Institute, Irvine, CA

12/10 - Present

Internship, University Outreach Leader

Outreach to student leaders promoting the 2011 Hispanic

Leadership Tour

Coordinate communication among universities student leaders

Implemented a social media strategy

Onyx Financial Inc., Norco, Ca

08/08 - 09/09

Account Executive

Provide client with quality experience

Make lending and/or home buying experience simple and

understandable

Telemarketer communication skills

Stater Bros., Riverside, CA

01/07 - 08/07

Cashier

Handled cash, check and electronic transactions

ACTIVITIES Latino Business Student Association, CSUF

05/10 - 05/11

President

Collaborate with faculty and organize events

Compose agenda for weekly meetings

Orange County Hispanic Youth Chamber of Commerce

08/10 - 06/11

Marketing Chair

Promote O.C. Youth Chamber to college students in the Orange

County area

Oral report to Orange County Hispanic Chamber of Commerce Board

of Directors

CERTIFICATES/ State Senate, 34th District Certificate of Recognition

AWARDS 06/11

Life, Accident and Health Agent License

06/11

Center for Insurance Scholarship Recipient

04/11

NESTLE Scholarship Recipient

02/11

Combined Claims Conference Scholarship Recipient

01/11

OCHYCC Scholarship Recipient

06/10

Certificate of Sales, Student Leadership Institute, CSUF

02/09

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