Customer Service Sales
Resume:
Isabel De Jesus Selva Ziebol
Professional Summary:
I am seeking a full time opportunity in a professional work environment in
which I could assist in the growth and development of a company. My skills
include, but are not limited to: More than 7 years experience in the
customer &patient service field. Professional demeanor, proficient with
Microsoft word, internet, e-mail, fluent in English and Spanish.
Work Experience:
Augeo Affinity Marketing St. Paul, MN
03/10
Customer service representative
Answering telephone call inquiries.
Responsible for researching an resolving complaints to ensure customer
retention and satisfaction.
Billing, up date address, simplistic technical support and general plan
detail.
Bilingual Spanish & English
Maintain, courteous, outgoing, friendly and multitask.
Translate documents from English to Spanish as need it
Modify My Loan US Plymouth, MN
05/09 to 02/10
Prompt courteous customer relations
Complete application package which will meet or exceed all standards of
legal and ethical industry compliance
Maintain contact with that customer
Help clients in remain in possession of their homes and get them back on
track
Review of the final fee sheet, interest rates, closing cost, prepaid and
escrows being charged to client
Submitting neat, organized and well strutted loan packages
Experience on word processing and computer experience
West side Community Health Services St Paul, MN 06/08 to
05/09
Medical Receptionist
Knowledge on Medical Terminology
Back up Medical Records Technician
Filling documents into patients charts, filing charts, pulling charts, make
appointments, collect co-pay etc
Bilingual English/Spanish
Acapulco Maplewood,
MN 08/07 to 06/08
Hostess
Welcomed and greeted guests
Sat guests and provided menus
Answered phones and took to-go orders
Assisted servers as needed
Gordon's Jewelers Maplewood, MN
07/03 to 08/07
Sales Associate
Sold jewelry items based on sales goals
Suggested credit and warranty plans
Trained in gemstone and diamond jewelry sales
Trained in product knowledge and customer purchase processes
Education:
Rasmussen College Eagan, MN 02/07 to 06/08
Medical Administration- AAS
White Bear Lake HS White Bear Lake, MN 2003
Volunteer Experience:
Betsy Bee's White Bear Lake, MN 06/07 to 11/07
Child Care Assistant
Played with children
Helped tem with fine motor tasks including coloring and cutting
Took them for walks around campus
Celebrated Holiday Events
Managua Nicaragua Nursing Home Nicaragua 05, 06 & 07
Assistant
Plan and provide social gatherings including food and music
Solicit donations of food and clothing and give items to residents
Gather books and donate to residents
Provide emotional support by listening, speaking and understanding
References:
Augeo Affinity Marketing 651-***-**** Jose Mayorga
Modify My Loan US 612-***-**** Danni
Julie Andersen 612-***-****
Contact this candidate