Isabel De Jesus Selva Ziebol

651-***-****

Professional Summary:

I am seeking a full time opportunity in a professional work environment in

which I could assist in the growth and development of a company. My skills

include, but are not limited to: More than 7 years experience in the

customer &patient service field. Professional demeanor, proficient with

Microsoft word, internet, e-mail, fluent in English and Spanish.

Work Experience:

Augeo Affinity Marketing St. Paul, MN

03/10

Customer service representative

Answering telephone call inquiries.

Responsible for researching an resolving complaints to ensure customer

retention and satisfaction.

Billing, up date address, simplistic technical support and general plan

detail.

Bilingual Spanish & English

Maintain, courteous, outgoing, friendly and multitask.

Translate documents from English to Spanish as need it

Modify My Loan US Plymouth, MN

05/09 to 02/10

Prompt courteous customer relations

Complete application package which will meet or exceed all standards of

legal and ethical industry compliance

Maintain contact with that customer

Help clients in remain in possession of their homes and get them back on

track

Review of the final fee sheet, interest rates, closing cost, prepaid and

escrows being charged to client

Submitting neat, organized and well strutted loan packages

Experience on word processing and computer experience

West side Community Health Services St Paul, MN 06/08 to

05/09

Medical Receptionist

Knowledge on Medical Terminology

Back up Medical Records Technician

Filling documents into patients charts, filing charts, pulling charts, make

appointments, collect co-pay etc

Bilingual English/Spanish

Acapulco Maplewood,

MN 08/07 to 06/08

Hostess

Welcomed and greeted guests

Sat guests and provided menus

Answered phones and took to-go orders

Assisted servers as needed

Gordon's Jewelers Maplewood, MN

07/03 to 08/07

Sales Associate

Sold jewelry items based on sales goals

Suggested credit and warranty plans

Trained in gemstone and diamond jewelry sales

Trained in product knowledge and customer purchase processes

Education:

Rasmussen College Eagan, MN 02/07 to 06/08

Medical Administration- AAS

White Bear Lake HS White Bear Lake, MN 2003

Volunteer Experience:

Betsy Bee's White Bear Lake, MN 06/07 to 11/07

Child Care Assistant

Played with children

Helped tem with fine motor tasks including coloring and cutting

Took them for walks around campus

Celebrated Holiday Events

Managua Nicaragua Nursing Home Nicaragua 05, 06 & 07

Assistant

Plan and provide social gatherings including food and music

Solicit donations of food and clothing and give items to residents

Gather books and donate to residents

Provide emotional support by listening, speaking and understanding

References:

Augeo Affinity Marketing 651-***-**** Jose Mayorga

Modify My Loan US 612-***-**** Danni

Julie Andersen 612-***-****

Contact this candidate