Manager Management

Jennifer Behrens

* ******* ***** . ********, ** 07836

Phone 973-***-**** . E-mail ***************@*********.***

Professional experience

****-*******

Medco

New Jersey

Director of Risk Management (Sr. Manager through April 2007)

. Manage high performing team establishing the generic pricing strategy

for all National, Government and Health Plan clients for both the

retail and mail channels to meet the complex rate and fee guarantee

structures within a dynamic client and regulatory environment

. Communicate and collaborate with top levels of the organization to

develop multi-year forecasts based on short and long term impacts

including drug utilization shifts, drugs off patent, supply

shortages, and other marketplace conditions.

. Champion innovative pricing solutions to meet client guarantees and

pharmacy caps to maximize benefit for clients, alleviate generic

pressure on pharmacies and enhance revenue for Medco above Operating

Plan

. Led cross functional team to develop, roll out, and enhance company

reporting structure (Risk Management Tool) used for measurement of

performance against all client discount rate and fee guarantees

. Championed Generic MAC Pricing tool enhancements to reduce turn

around time for implementation of new pricing with minimal member

noise

. Success yielded an additional $50MM in annual revenue to meet or

exceed Operating Plan and Quarterly Forecasts

2002-2004 Cendant

Corporation New

Jersey

Manager of Online Pricing

. Responsible for leading team of eight analysts/trainees/interns in

the development of pricing structures for both the Avis & Budget

rental car brands for all major US and Puerto Rico airports through

the Hotwire, Neat, Priceline, and Site 59 online channels

. Develop, market, and fully implement traditional & non-traditional re-

pricing strategies to ensure aggressive sale of inventory during

periods of excess fleet. Success in 2002 led to an intake of $36MM

through the opaque channels.

. Led revenue-generating projects such as researching and correcting

errors in surcharges and tax fees that were included in the rate

gross up formulas used in the opaque channels for both the Avis &

Budget brands

1998-2002 American Express

New York/ New

Jersey

Director of Leading Edge

. Report to the SVP of Financial Leading Edge assisting on special

projects presented to the CFO and CEO of American Express, including

Prioritization of Re-engineering efforts & Investments strategy

. Managed content of Xchange, the repository of self-servicing tools

that allow users to gather financial information from a user-friendly

intranet site rather than via mainframe applications

. Leader of testing strategy for content/functionality of self-

servicing tools (Chairman's Award for Quality Winner)

. Acted as Project Management Leader for the rollout of self-servicing

financial tools and have been involved in several centers of

excellence surrounding training, web-enablement, and Global rollout

Manager of Pricing New Industry Development

. Developed pricing structures for industries with no/low American

Express card penetration

. Developed, marketed, and fully implemented non-traditional rate

reduction options for merchants such as Full Credit Recourse, Flat

Fee, Convergent and Recurring Billing

. Performed quantitative analysis and developed strategic marketing

presentations for CEO and Executive team to address urgent new

marketing structure and revenue generating initiatives

. Partnered with Finance, Client Management, and Legal in analyzing yoy

trends in industry P&Ls, merchant satisfaction, and price-value

equation to re-price "traditional" industries

. Collaborated with Client Management to determine one-time impacts, re-

pricing opportunities, and Charge Volume trends to develop the

Discount Rate Forecast for 2000 and 2001 as reported to Executive

Team/external Analysts

. Manager of Financial Process Innovations

. Prepared US Operations Activity-Based Management (ABM) kickoff

presentations

. Interviewed Business Leaders, Team Leaders and Cost Center Managers to

gather information on activities performed within the corporate,

billing and payment cost centers

. Analyzed the expenses and volume data to create reasonable unit prices

that could be used for future cost structuring

1996 - 1998 Coopers & Lybrand

LLP Fort Lee, New Jersey

. Consultant

. Performed discovery on Fortune 500 companies seeking to outsource

benefit plans

. Developed model to output the correct eligibility options for the

associated life status change

. Created logic for clients to enter and review benefit selections via

VRS

. Created automated interfaces via Rapid SQL and the mainframe to

transfer election data in mere minutes

EDUCATION

1995 - 1996 Fordham University MBA

Finance New York, New York

1991 - 1995 Fordham University BS in Mathematics Valedictorian

Bronx, New York

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