Customer Service Manager

Location:

Posted:

August 17, 2011

MARGARET CONROY

Fredericksburg, VA 22407

******@***.***

PROFESSIONAL EXPERIENCE

. Over Eight years Office experience in a retail environment as

Customer Service Representative

. Promoted to Office Manager / Accounts Receivables Manager

. Work with receivables for 4 locations balancing both customers

receivables and finance company receivables

. Entered ACH payments from several finance companies

. Balance daily cash entries and make bank deposit daily

. Review balancing tally sheets for 4 locations daily

. Process NSF checks, charge backs from credit card companies and

prepare for collections

. Obtain warrants in debt when necessary

. Obtaining close attention to details

. Ensure all customers Layaway accounts are kept active by running

monthly reports and sending necessary letters to keep accounts up to

date

. Accepting payments from customers in person and by phone

. Knowledge of multi line telephones

. Superior customer service relations with a positive attitude

. Organize office schedule and timekeeping with Infinite Time Management

. Scheduling of deliveries

. Work closely with other departments as a team player to ensure all

aspects of business flows smoothly

. Organize & Train Office Supervisors through monthly Office Supervisor

meetings

. Ability to multi task

. Train front office employees

. Communicate with multiple manufactures on outstanding purchase orders

. Owned and operated own business for 23 years

Trivetts Furniture Fredericksburg, VA Office Manager/Accounts

Receivables Manager 2002 to present

Buddy's Country Cottage Bakery, INC Owner/operator Sound Beach, New

York 1979-2002