Project Manager Customer Service

Elizabeth R. Kashurba

*** ****** **** **** . *********, MD 21090

804-***-**** . ***********@*****.***

I am a successful business development professional looking for

opportunities to utilize my experience and talents to develop strategies

and relationships that encourage growth and investment.

I have proven success building strategic alliances, developing teams,

driving processes and performance which yield results to both the

organization and their clients.

EXPERIENCE

1990 to July 2010 Chesterfield County Economic Development

Department Chesterfield, VA

Project Manager (February 2000 to July 2010)

Facilitated economic development projects by preparing presentations,

answering extensive site data questionnaires, coordinating and guiding

company representatives on site and community tours.

Performed marketing and recruitment activities by participating in industry

trade shows, sales missions, and conferences that required travel.

Ensured client needs were met during all stages of attraction and

throughout the life of the project.

Provided companies with appropriate information on county and state

incentives, recommended development strategies to implement projects, and

conducted site selection negotiations with prospects.

Facilitated support and cooperation of other county departments, quasi-

public and private entities to assist prospect development projects

including developers, site selectors and consultants.

Made private and public presentations to civic groups and the general

public sharing department plans, programs, policies and procedures.

Assisted in coordinating press releases, media notification and associated

public relation events related to project location or expansion.

Automation Specialist (February 1998 to February 2000)

Maintained and updated department Building/Site Inventory and Prospect

Maintenance System using FoxPro Software.

Interfaced with real estate community, developers, and property owners

regarding the availability of market products and prepared marketing

packages using GIS products.

Provided input into marketing strategies and prospect development

opportunities.

Prepared a number of reports including building and site data reports,

weekly prospect follow up report, monthly prospect activity report,

Chesterfield Airport Industrial Park Directory and the Industrial

Directory.

Executive Administrative Assistant (June 1990 to February 1998)

Made travel arrangements and finalized travel reimbursement reports.

Assisted in the development and implementation of office procedures,

routines and/or planning the efficient flow of work.

Provided daily assistance to marketing personnel.

Performed office administrative tasks including updating internal

procedures, maintained an inventory of supplies and forms, provided for

equipment maintenance, and oversaw filing systems.

Processed personnel forms including yearly reviews, and payroll

documentation, reviewed forms for completeness and conformance to rules

and regulations.

Maintained confidential personnel and related records, answered employee

questions regarding personnel procedures and prepared requisitions for

positions within the department.

Coordinated company grand openings, groundbreakings and special events for

the department.

Served as administrative staff for the Industrial Development Authority of

the County.

Prepared the annual department budget for review and approval by the

Director by making standard projections for payroll and other costs,

researched capital improvement costs, produced draft and final budget

documents. During the budget year reviewed expenditure reports and

processed fund transfers as required to assure sound fiscal control.

EDUCATION

University of Maryland

College Park,

MD

Bachelor of Science, Sociology

TECHNOLOGY SKILLS

Skilled in Microsoft office applications, use of electronic communications,

preparing Power Point presentations, Excel spread sheets and Internet

research.

PROFESSIONAL MEMBERSHIPS

Virginia Economic Developers Association

Board member, Greater Richmond Area Commercial Real Estate 2005-2009

Member, Greater Richmond Area Commercial Real Estate

OCCUPATIONAL TRAINING

Economic Development Courses:

IEDC Economic Development Workforce Development - July 2008

IEDC Economic Development Marketing and Attraction - November 2006

IEDC Business Retention and Expansion Course - February 2005

IEDC Economic Development Finance

IEDC Economic Development Credit Analysis

Professional Development Seminar on Manufacturing - March 30, 2004

Virginia Economic Developers Association (VEDA)

Consultative Sales Techniques - Session I - March 20, 2003

Virginia Economic Developers Association (VEDA)

Practical Applications of Finance in Economic Development - March 2001

Virginia Tech Public Services Program

29th Annual Economic Development Course - February 2000

University of North Carolina at Chapel Hill

Virginia Industrial Development Authorities Institute - 1995

Virginia Tech Economic Development Assistance Center

Chesterfield County Training and Education:

Baldrige Criteria for Performance Excellence - September 2005

TQI Customer Service - February 2003

TQI Bridge Over Troubled Waters - March 2001

TQI Effective Meeting Management - January 2001

Exceptional "People" Skills - March 2001

TQI - Advanced SPC Training - February 1997

TQI Employee Development Program for Employees - November 1997

TQI - Process Management October 1996

Sexual Harassment Training for Employees - March 1995

TQI Front Line Training - January 1994

Family and Medical Leave Act - July 1994

Skills Practice - Charters, Code of Conduct and Agendas - July 1994

TQI - Tools and Techniques - September 1994

Performance Development Program - October 1994

HRM Policies & Procedures - October 1994

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