Human Resources Manager

**** ***** **** *** *. Grove Phone: 612-***-****

Shakopee, MN 55379 E-mail:

**********@*****.***

Seasoned Operations / Administration / Project Management Professional with

broad and extensive experience. Highly effective at identifying

organizational needs and implementing creative and cost effective business

solutions. Skilled communicator, negotiator and relationship builder with

internal and external stakeholders. Demonstrated success in managing

multiple, complex projects and achieving business objectives. Experienced

in strategic planning, budgeting and reporting. Positive, proactive

leader, adept at motivating and developing productive teams and enhancing

corporate culture.

R sum of Qualifications

Operations Director, The Emmerich Group, Inc. 2010 - 2011

Minneapolis, MN Voluntarily Resigned

The Emmerich Group is a nationally focused, cultural transformation

organization. TEG produces eleven annual events, conducts speaking

engagements, and provides culture changing consulting programs.

. Projects - Human Resources

o Manage the employee onboarding, integration and termination

processes.

o Manage the benefit program with the external partner.

. Projects - Legal

o Create, manage and audit contracts for speakers, speaker

engagements, and independent contracts.

o Manage Intellectual Property tracking and renewals.

. Projects - Finance

o Manage all aspects of the Accounts Payable and Accounts Receivable

process.

o Process monthly Sales Tax reconciliation and filing.

o Collaborate weekly with the external CPA firm.

. Projects - Marketing

o Manage the purchase and renewal of 40 + website domains.

o Attend weekly Marketing Management meetings.

. Project - Sales

o Process all event registrations.

o Develop pricing and payment structures for both clients and non-

clients.

. Projects - IT

o Manage the systems accessed by staff.

o Perform weekly and monthly system backup processes.

o Monitor and manage the CRM system.

. Management

o Serve as a member of the Executive Team.

o Hire and supervise permanent and temporary staff as well as college

interns.

Manager of Administration, Healthcare IP Partners, LLC 2009 -

2010

Minneapolis, MN Business Closure

HCIPP was a start-up organization that facilitated the commercialization of

software intellectual property licensed from leading healthcare

institutions, including Mayo Clinic. This included due diligence,

corporate incorporations, business and marketing plan development, staffing

and fundraising.

. Projects - Human Resources

o Designed, implemented and managed the employee onboarding,

integration and termination processes.

o Negotiated, implemented and managed a benefit program for 29

employees - including health, dental, life, STD, LTD, Flex and 401K

programs.

o Processed a $3M annual payroll.

o Created and implemented a Performance Management System.

o Designed corporate policy documents including Employee Handbook and

Travel Policy.

. Projects - Investor Relations

o Developed a program to track Finder (fundraising partners)

background checks, legal agreements, raise tracking, payment

reconciliations in excess of $3M and Warrant document generation.

o Reviewed and implemented a redesigned process for Subscription

Agreement tracking, investor deposits (which exceeded $30M), system

entry, reporting and stock certificate generation.

o Created a process for Employee Options tracking and generation.

. Projects - Operations / Administration

o Created standard work for an electronic repository for all

corporate documents, license agreements, consulting agreements and

vendor agreements that tracked milestone dates and events.

o Assisted in the implementation of a Project Management system for

each incubation company (over 10 individual projects / companies).

o Managed the relationships of 3 major banks.

o Managed all aspects of the office and facility operations including

vendor selection and contract negotiation.

o Served as the internal liaison for the ROWE culture implementation.

. Management

o Served as a member of the Senior Leadership Team.

o Hired and supervised staff.

o Extensive interaction with the various Board of Directors and

hundreds of investors.

AVP/Branch Manager, Commerce Bank 2005 to 2009

Edina, MN Recruited by HCIPP

Commerce Bank is a privately held, MN chartered business bank with two

locations and assets in excess of $231M.

. Projects - Human Resources

o Hired, coached, trained and motivated an entirely new team of

Client Services Representative.

o Created onboarding and performance management programs for all

employees.

o Sourced and implemented an online training program for all

suggested and required training.

o Created a communication program between the two locations that

restored a positive environment.

. Projects - Information Technology

o Identified and implemented nine additional modules to the bank's

core system to effectively and efficiently manage the business

(saving 25 hours/week) and increase customer service (saving 10+

hours/week).

o Sourced, implemented and managed the bank's security system

including entry access, vault access, alarm services and a

surveillance systems. Composed appropriate documentation for

audit/compliance purposes.

o Sourced and installed a VoiP (Ethernet) phone system in both

locations that decreased long distance charges by over $200/month.

. Projects - Marketing

o Spearheaded the effort to re-brand the bank.

o Implemented all brand mark utilizations including marketing

materials, website, computer systems, and signage.

. Projects - Operations

o Redesigned, documented and implemented all new compliant SOP for

Branch Operations at both locations.

o Managed all aspects of Facilities Operating including vendor

management for both locations including vendor selection, contract

negotiation, maintenance requirements.

. Management

o Served as a member of the Senior Leadership Team.

o Supervised Client Services and Operational staff.

o Extensive interaction with the Board of Directors and hundreds of

customers.

Executive Assistant to President, Fingerhut Direct Marketing

2004 to 2005

(Bluestem Brands, Inc.) Minnetonka, MN Recruited by CB

Fingerhut is a nation-wide direct retailer, delivering shop-at-home

convenience. They offer affordable payment by offering credit options and

low monthly payments. Fingerhut was re-launched in 2002.

. Projects - Human Resources

o Investigated needs and developed a program to manage staff

compensation and bonus programs.

o Assisted the EVP of HR with the coordination of an organizational

development program to strengthen the collaborative work of the

senior leadership team. Also participated in the activity.

. Projects - Operations / Administration

o Designed new office layout for five departments to improve workflow

and increase space utilization.

o Investigated the credit process to create a flowchart, which

identified efficiencies to be implemented.

o Designed and compiled reports and communications for the Board of

Directors.

. Management

o Attended all Senior Leadership Team meetings.

o Supervised other administrative staff.

o Extensive interaction with Board of Directors and Financing

Partners.

Executive Assistant to the President, Skyline Displays 2002-

2004

Eagan, MN

Skyline is the source for remarkable face-to-face marketing experiences.

Skyline makes over 19 products, has over 1,500 employees and has 138 design

centers in over 38 countries.

. Projects - Human Resources

o Recognized need, composed and circulated monthly President's

Letter, resulting in a shared vision and positive employee

response.

o Strengthened the communication across the organization by acting as

the liaison between the staff and senior leadership to the

President.

o Implemented monthly "brown-bag" lunch meetings with senior

leadership to enhance corporate culture.

. Projects - Operations / Administration

o Participated on a Strategic Planning team to help identify areas

for improvement of business processes.

. Management

o Coordinated the monthly All Staff Meetings.

o Extensive interaction with the Board of Directors and Franchise

Owners.

o Heavy assistance to the VP's of Human Resources and Marketing.

Office Manger / Executive Assistant, Schwan's Consumer Brands, NA

2000-2002

(a division of The Schwan Food Company) Bloomington, MN

Schwan's Consumer Brands was relocated to Bloomington, MN in 2000. SCBNA

is the division responsible for marketing and distributing quality frozen

food products to retail grocery and club stores. Brands include

Freschetta, Red Baron and Tony's pizza, Asian Sensations and Larry's

potatoes.

. Projects - Operations / Administration

o Coordinated implementation and managed facility, IT, security and

telecommunication systems for the new location.

o Identified business requirements, negotiated contracts and created

office layout, including furniture and IT needs, for office

expansion.

. Projects - Marketing

o Scripted, cast, edited and produced quarterly corporate training

videos for approximately 14,000 viewers within the $75K annual

budget.

o Coordinated and co-hosted the annual Sales Conference and Awards

Banquet in Las Vegas, for 600 attendees, including general

sessions, break-out sessions, spouse events, and awards

presentation. Approximate budget $1M.

. Management

o Attended all Senior Leadership Team meetings

o Supervised other administrative and operational staff

o Extensive interaction with The Schwan Food Company Board of

Directors

Office Manager, SPECTRUM Commercial Services 1996 - 2000

(previously a division of The Schwan Food Company), Bloomington, MN

Recruited by SFC BOD

SPECTRUM provides Asset-Based Lending and Factoring Services to businesses

experiencing unique challenges that prevent them from receiving traditional

bank financing. Joined SPECTRUM as the fourth employee.

. Projects - Operations / Administration

o Researched, proposed, trained and converted from an inefficient

manual tracking system to an automated, proprietary financial

accounting system within budget and on time.

o Coordinated and planned, with the SFC accounting department, the

seamless integration module for financial reporting.

. Management

o Created and lead an Administrative TQM team.

o Served as a corporate TQM leader within the organization.

o Extensive interaction with the SFC and Lyon Financial Board of

Directors.

o Hired and supervised operational staff.

Business Coordinator, LSS Data Systems 1992 to 1996

Eden Prairie, MN

LSS Data System is the Physician EHR and Practice Management vendor of

choice for MEDITCH facilities around the world. Hired as the 5th employee,

LSS now has over 100 staff.

. Projects - Operations / Administration

o Created and implemented various internal operations; including

human resource onboarding, marketing and sales processes, and

vendor relationships.

o Coordinated, attended and staffed several national tradeshow events

within applicable budget.

o Performed several web-based marketing presentations to interested

hospitals.

o Traveled to and assisted in the implementations and go-lives at

various nation-wide hospitals.

o Performed contract negotiations between the business and several

hospitals.

. Management

o Served on the Senior Leadership Team

o Active in strategic planning and budget review processes.

o Hired and supervised staff

EDUCATION

. BETHEL UNIVERSITY, Arden Hills, MN

Bachelor of Arts in Business Management Graduated Magna Cum Laude

VOLUNTEER INVOLVEMENTS

. Board of Directors: HOBY - Hugh O'Brien Youth Leadership organization

(Minnesota)

. Minnesota Food Shelf

LEADERSHIP & RECOGNITION

. Edina & Minneapolis Chamber - Corporate Representative for Commerce

Bank

. United Way Campaign Manager, Fingerhut Direct Marketing

. Coordinator, Fingerhut Katrina Victims Relief Project

. Schwan's Special Recognition Award for outstanding convention

coordination, presented at 2002 National Convention

. Received numerous letters of appreciation from executives, colleagues

and customers at all companies

Contact this candidate