Customer Service Manager
Resume:
ALISON L SCHULZ
*** ** **** ******* *******, FL, 33063
*************@*******.***
SUMMARY OF QUALIFICATIONS
Ability to use relevant software packages - particularly Microsoft Word, Excel, and
Outlook. Familiarity with additional applications such as Yardi, and Rent Roll.
Knowledge and ability to multi-task, organize, prioritize and manage personnel and
multiple properties.
Familiarity with project management, leasing strategies, business modules, staff planning
and group based problem solving techniques.
AREAS OF EXPERTISE
Accounting Management
Budgeting Personnel Training
Customer Service Public Relations
Excellent Documentation Practices Safety Procedures
Fair Housing Laws Safety Reports
Financial Management Service Requests
Hazardous Materials Time Management
HVAC
Leasing
PROFESSIONAL EXPERIENCE
1/2008 – 9/2010 Lincoln Property Company San Diego, California
DISTRICT MANAGER
• Observed procedures as outlined in Lincoln Property Company policy.
• Supervised 125 Officer Homes supported by a staff of seven personnel for Flag Housing and 460
homes supported by a staff of ten personnel for Gateway Village. Also approved all submissions
of transfers within the community.
• Reviewed administrative and day-to-day work completion for twenty-
seven personnel covering work orders, vendor completion, preventive maintenance, budget
control, make ready units and property inspections; conducted midterm counseling and yearly
evaluations for personnel.
7/2005 – 1/2008 Lincoln Property Company Norfolk, Virginia
PROPERTY MANAGER / DISTRICT MANAGER
• Responsible for the supervision of over 600 residential properties and staff of ten personnel for
Willoughby Whitehurst in Little Creek, VA. Oversaw sales/leasing, marketing, maintenance, and
other support staff.
• Supervised the new construction and renovation of 125 Historical homes. Provided information
on operating costs as well as the annual budget for the properties.
• Responsible for development and implementation of programs designed to increase occupancy or
lease renewal rates.
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ALISON L SCHULZ
265 NW 80th Terrace Margate, FL, 33063
*************@*******.***
6/2003 – 7/2005 Rail Direct Transportation Company Portsmouth, Virginia
PAYROLL MANAGER
• Provided professional service at all times, created and communicated high expectations for staff,
holding them accountable for results.
• Responsible for all payroll functions. Maintained production records, timesheets, and the payroll
system; computing, withholding, and deductions associated with net earnings.
• Wrote daily, weekly, monthly, quarterly, semi-annual and annual reports, to include warranty
issues, accounting reports, incidents, and progress and performance evaluations.
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ALISON L SCHULZ
265 NW 80th Terrace Margate, FL, 33063
*************@*******.***
PROFESSIONAL EXPERIENCE (CONT.)
8/2000 – 6/2003 Breezy Point Apartments Norfolk, Virginia
ASSISTANT MANAGER
• Monitored and directed all phases of the property operations and rental activity for 675 units,
including all on-site marketing activities, and maintained an in-depth, ongoing knowledge of the
local market.
• Assisted in timely collection of rents, banking activities, documentation of all transactions.
• Responsible for administrative functions and preparation of all reporting documentation,
including knowledge of Fair Housing and other legal issues and local ordinances as they affected
the property’s operations.
EDUCATION
1988 Highbury College Portsmouth, Hampshire, UK
• Bachelor’s Degree in Education
TECHNICAL SKILLS
Microsoft Office (Word, Excel, PowerPoint, Outlook), Yardi, Rent Roll, Internet Explorer and various
office machines including copier, fax machine, and scanner. Type 30 wpm.
MANAGEMENT TRAINING
Product Preparation and Customer Service as a Competitive
Maintenance standards Advantage
Risk Management (Supervisors YARDI Advanced Accounting
Version) Course
Economics Course YARDI Housing Course
Certified Company Trainer ARM
Business Etiquette Case Management
Conflict Resolution
LANGUAGES
Fluent in both English and Spanish.
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