Customer Service Assistant

Amy Greene

**** **** ***** ****, ***** LA *****

(T) 225-***-**** (C) 225-***-**** (E) **********@*****.***

Professional Background________________________________________

Patient-focused Practical Nursing Student with background in customer service.

Caring Certified Nursing Assistant with excellent communication skills, record of reliability, and strong ability to establish

rapport with patients, family, and staff.

Skill Highlights________________________________________

• Abililty to manage priorities and • Strong medical ethic

meet deadlines

• Patient evaluation and intervention

• Strong clinical judgment

• Solid clinical skills coupled with

patient-focused people skills

• Proficiency with computerized charting

• Patient- and family-focused

• Advanced problem-solving skills

• Strong knowledge of infection

• Patient and family advocacy

control standards

• Patient positioning

• Medical terminology proficient

• Patient transporting

• Client relationship development

• Prompt customer service

• Meticulous organization skills

• Culturally competent care

• Daily living activity assistance

• Feeding assistance

• Enthusiastic care giver

• People person with great bedside manor

• CPR/BLS certified

• Mobility assistance

Accomplishments________________________________________

Patient Care

• Delivered compassionate care that exceeded hospital requirements.

Compliance

• Maintained compliance with regulatory standards set by JCAHO

Family Support

• Provided support to families through education on procedures, prevention, and care

Custodial Duties

• Kept linen and utility areas clean, emptied and cleaned urinals and bedpans, emptied patient dirty linen hampers

OSHA Compliance

• Properly disposed of daily biohazard waste in compliance with federal and local regulations

Vitals Testing

• Measured patients’ weight, height, body temperature, pulse rate, and blood pressure daily.

Professional Experience________________________________________

06/2010-01/2011 ACS Baton Rouge, LA

CSR

Answered inbound calls related to child support cases. Addressed all concerns and sent follow up requests to caseworkers.

03/2008-01/2010 Convergys Baton Rouge, LA

CSR

Answered inbound calls related to Sprint Wireless accounts. Addressed all concerns, made requested account modifications, and billing related

adjustments. Upsold services modeled for specific accounts such as device upgrades, new lines of service, price plans and add-ons, etc..

05/2007-03/2008 Rite Aid Monroe, LA

Cashier

Completed transactions on a cash register. Provided customer assistance as needed.

02/2004-08/2005 Winn Dixie Baker, LA

Cashier

Completed transactions on a cash register. Provided customer assistance as needed.

Education and Training________________________________________

2005 Christian Life Academy – Baton Rouge, LA, USA

High School Diploma

University of Louisiana at Monroe – Monroe, LA, USA

Pre-Nursing

Our Lady of the Lake College – Baton Rouge, LA, USA

Practical Nursing

Certifications________________________________________

BLS - Basic Life Support

CPR Certified through American Heart Association

Nursing Assistant – State of Louisiana

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