Human Resources Customer Service

Gwendolyn Jimerson

**** ************ *****

Midland, GA 31820

Home: 706-***-****

*********.****@*****.***

August 2, 2011

Dear Hiring Manager,

Please accept this letter and attached resume for your consideration. I am highly interested in the Human Resources

position that is advertised. A combination of factors including; a variety of managerial and administrative titles held in

the past, extensive customer service experience and an innate sense of adapting to an independent or team oriented

environment, leads me to believe that I would be a prime candidate for the position being offered.

The positions that compose my employment history and formal education have exposed me to many key facets of

running and working in a healthy, prospering business environment. In return it has made me knowledgeable in areas,

but not limited to, retention, hiring, performance management, operations, employee relations, quality customer service

and management.

I am a conscientious employee, with an ability to communicate with both my employees, co-workers and customers

professionally, efficiently and with a great team oriented attitude. Thus, I will prove to be an asset to your company. I

can assure you that my work experience will help me achieve all goals expected of me.

If you would like more information or would like to schedule an interview, please contact me at 706-***-****. I can

also be reached via E-mail at *********.****@*****.***. Thank you for your time and consideration.

Sincerely,

Gwendolyn Jimerson

Enclosure

Gwendolyn Jimerson

8299 Preservation Trail Home: 706-***-****

Midland, GA 31820 *********.****@*****.*** Mobile: 706-***-****

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Human Resources Management Professional

Authentic and principled HR leader with extensive experience as an individual contributor and manager in a

broad variety of Human Resource functions. Expertise includes Benefits, Employee Relations, and excellent

presentation, and communication skills as demonstrated through experience.

At modern, I performed human resources duties by planning, implementing, and evaluating employee relations and

human resources policies, programs, and functions in several settings with over ten years experience.

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Highlights of Qualifications

• Human Resources experience including training, recruiting, management, benefits administration experience

and employee relations.

• Employee Assessment and strategic planning experience.

• Payroll management experience.

• Workers compensation experience.

• OSHA and Georgia Quick Start experience.

• Experienced HR Manager with expertise in human relations and project management.

• Extensive background in project management skills.

• Develops knowledge of applicable mainframe or PC applications, to include staff training and development.

• Recruiting, testing, and interviewing program; counseling managers on candidate selection have also

conducting and analyzed exit interviews; recommending changes.Knowledge of federal and state employment

laws.

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Areas of Expertise

• Human Resources and Quality Improvement

• Leadership and Management

• Strategic Planning and Research

• Team Building, Motivation, and Performance

• Budgeting and Accounting Procedures

• Customer Service and Process Improvement

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Professional Affiliations

• Member, Society for Human Resource Management

• Member, Atlanta Society for Human Resource Management

• Member, American Society of Administrative Professionals (ASAP)

• Member, Columbus SBDC Administration

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Professional Experience and Achievements

Human Resources Generalist

Lockheed Martin, Ft Benning, GA., 2007-2011

• Developed and administered various human resources policies and procedures.

• Worked closely with Payroll Operations to be sure weekly payroll process ran smoothly and accurately.

• Handled due diligence, negotiation and selection process, implementation and administration of the first

comprehensive benefits package for employees.

• Coordinated employee roundtable discussions to learn and respond to employee problems.

• Planned, organized, and controlled all activities of the department.

• Responsible for recruiting, benefits administration including Medical,

Dental, Vision, 401(k), STD, LTD, Life, FSA, FMLA, EEO Reporting, Invoice auditing and approvals,

Workers Compensation, new hire training (including Benefits Enrollment), safety, and OSHA Requirements.

• Developed department goals and objectives and recommended necessary changes.

• Ensured company abided by state and federal guidelines and regulations.

• Implemented and annually updated compensation program, wrote job descriptions, conducted annual salary

surveys and developed wage tables resulting in equal and fair pay practices.

• Evaluated the results of the department in relationship to the established goals and recommended new

strategies.

• Maintained personnel files in compliance with Company policies and government regulations.

• Coordinates unemployment, FMLA, Workers’ Compensation and COBRA.

• Works closely with the company’s legal counsel to ensure that the policies and procedures of the company are

carried out in a manner consistent with applicable laws.

• Work with management team on compensation, reviews, benefits, staffing and various other HR related

administrative matters.

• Advertise openings, process applications and resumes, monitor the hiring process, conduct exit interviews and

respond to reference requests.

• Processing weekly Payroll.

• Briefed new managers on the policies and procedures of an organization in conjunction with development and

learning team, providing coaching to managers on difficult and complex issues.

• Responsible for recruiting, orienting, training and supervising staff, organizing and conducting employee

testing and recruitment programs.

• Compose routine correspondence as directed, responsible for focusing on core business needs relative to

assigned component to include proactive initiatives and delivering various requirements to ensure accuracy,

timeliness, and quality.

Human Resources Generalist

FLRC Inc. Ft Benning, GA., 2005-2006

• Directly responsible for all HR functions including employee relations, recruitment & retention, compensation,

benefits, training and development organizational development, cost containment, legal compliance,

community relations, employee communications and activities for five sites and 200+employees.

• Achieved 99.75% customer satisfaction for HR compliance and payroll accuracy by emphasizing collaborative

relationships and a shared organizational understanding between operations and sales personnel.

• Served as business partner with management teams, advising managers on training, staffing, performance

management, legal compliance, employee relations and the administration of company policies and programs.

• Responsible for the administration of compensation, compilation of annual salary increases and annual

bonuses for all employees based on individual and company performance.

• Counsel employees regarding human resource policies and procedures.

• Identify employee needs in regard to performance problems, training options and career path and make

recommendations accordingly.

• Adhere to strict employment verifications, background checks and licensing requirements.

• Support temporary employees and contract employees including, but not limited to, drafting and placing

advertisements for open positions, conducting new employee orientations, monitoring career path programs,

employee counseling and conducting exit interviews.

• Implemented program including open enrollment and information management.

• Created and Implemented training and staff development programs including Succession planning.

• Ensured company compliance with annual government audits and filings.

• Identified legal requirements and government reporting regulations affecting the human resources function (i.e.

OSHA, EEO).

• Directed the preparation of information requested or required for compliance.

• Protected the interests of employees and the company in accordance with policies, governmental laws and

regulations.

• Facilitated the handling of company and employee information in a confidential and professional manner.

• Co-developed and delivered an internal training module and workspace reservation system.

• Facilitated pre-employment and random drug screening.

• Determined and recommended employee relations practices necessary to establish a positive employee-

employer relationships and promote a high level of employee morale resulting in turnover reduction by

continuously monitored local employer trends and periodically reported.

• Loaded job posting, conducted hiring, conducted recruitment exams and interviewing. Weekly payroll, training,

Performance Appraisal.

• Compiled and managing case management documentation, accompany and support managers.

• Briefed new managers on the policies and procedures of an organization in conjunction with development and

learning team, providing coaching to managers on difficult and complex issues.

• Collected ongoing information regarding satisfaction of employee on salary packages and wage, working

conditions. Oversight of all aspects of staff performance; performance evaluation, progressive discipline,

mediation of staff disputes and grievance procedures in accordance with state and federal laws.

Human Resources Generalist

Eagle Group Int. Ft Benning, GA., 2003-2004

• Provided consultation in all areas of Human Relations such as but not limited to; Staffing/Hiring/Training/

Workers Compensation/EEO laws and regulations/Compensation & Salary/Performance Management and

Succession of over 160 contract employees housed in various motor pools in Ft Benning, GA.

• Managed the entire HR, Safety and training department to ensure the correct policies were practiced.

• Monitored affirmative action programs to ensure compliance with all company, federal and state policies and

laws were practiced.

• Manage the budget for HR, safety and training with an overall reduction for fiscal year a 09 of 18%.

• Responsible for the recruitment and supervision and performance evaluation of all employees.

• Provided training to enhance workplace performance at all levels of staffing.

• Ensured the maintenance of all payroll data as the administrator.

• Reviewed and revising HR policies in compliance with changing or new legislation.

• Developed personal policies, maintaining and updating policy manuals as well as employee handbooks as

needed.

• Maintained up-to-date recruitment progress report, talent database and all related staffing communication.

Human Resources Generalist

L3 Communications, Ft Benning, GA., 2001-2003

• Develop and integrate HR strategies such as recruitment, employee relations and initiatives with minimal or no

supervision.

• Provide employee benefit administration including 401k, medical, dental, LTD, group life and COBRA.

• Create, implement, update, and maintain company policies and procedures.

• Ensure compliance with all federal, state and local employment laws and statutes.

• Counsel Managers on employee performance problems, sensitive disciplinary actions and terminations.

• Hires, orients, trains, evaluate and support operational managers and supervisors to ensure company goals

for associate development.

• Utilization and customer service attained through consistent execution of human resource, training and

operational plans.

• Oversee HR functions including, transactions, benefits, organization development and ensure open

communication issues, initiatives, operating plans and interprets policies.

• Maintain highest degree of professionalism and confidentiality.

• Implemented and administered all HR functions including recruiting, hiring, compensation, employee relations,

training and development, performance management.

• Oversaw the accurate record keeping of salary, employment and benefit documents; prepared periodic reports

to meet corporate payroll and HR tax compliance requirements.

Human Resources Generalist

AFLAC, Columbus, GA., 2001-2002

• Provide support to all operations managers and human resources department as needed.

• Prepare correspondence, legal documents, spreadsheets, reports, org. charts, and presentations.

• Provided a full range of confidential and professional administrative support to the Human Resources

department.

• Prepare new hire and exit packets.

• Monitor waiting periods for benefit eligible status, initiate employee notification and distribute benefit

materials.

• Review benefit enrollment/change forms for completeness and accuracy and submit to carrier for

processing in timely fashion.

• Create and maintain personnel files.

Human Resources Generalist

Columbus Consolidated Government, Columbus, GA., 1998-2000

• Built reputation as go-to HR law specialist while advancing various talent acquisition and administrative

areas.

• Oversaw all aspects of producing, editing, and reviewing over 12,000 operating instructions,

correspondences, reports, and records for technical accuracy and compliance.

• Prepared consolidated financial statements, provide ad hoc reports to executive management, and

supervise the month end close process and the day to day operations within the department.

• Ensured an accurate and timely monthly, quarterly and year end close.

• Ensured the accurate and timely processing of positive pay transactions.

• Responsible for public relations and program marketing to vendors.

• Monitored and analyzes department work to develop more efficient procedures and use of resources

while maintaining a high level of accuracy.

• Advised staff regarding the handling of non-routine reporting transactions.

• Worked with the controller to ensure a clean and timely year-end audit.

• Designed and brought into existence a family education and support structure for the community.

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Education

American InterContinental University, Hoffman Estate, Illinois, B.S., Business Administration: Management

Troy State University, Fort Benning, GA MSHRM in Human Resource Management (Current)

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Training Courses Completed

ADP, HRIS, Payroll

Pay Force/HRIS

Seven Habits of Highly Effective People

Understanding the Dynamics of Organizational Change

Business Management Systems

Quality Coaches

Guide to Quality Improvement and Cost Reduction

How to Become a Great Speaker

Train the Trainer, series

Conflict Resolution

Fundamentals of Personnel Law

Wage and Hour Laws

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Software/Technical Skills

Proficient with Microsoft Office, (Word, Power Point and Excel), Outlook, VisioPro, Lotus Notes, several HRIS and

payroll systems, Peoplesoft, ADP Total source, EZ Labor and Kronos timekeeping systems, Ceridian, Carenet,

HRB/ADP product.

Contact this candidate