Manager Customer Service
Resume:
Shalom Whaley
Antioch Ca
*************@*****.***
Professional Summary
Experienced Management Professional with exceptional skills in Leadership,
Strategic Planning, and Problem Solving. Distinct ability to adapt and
excel in a variety of roles to attain company objectives. Excellent
communication skills, and ability to work effectively with all levels of
organization. Exceptional analytical skills, ability to prioritize, and
motivate staff. Effective decision maker, with determination to grow
professionally with a dynamic organization with advancement opportunity.
Experience
Facilities Manager
Arch Street United Methodist Church
Philadelphia, Pa
(6/2010- Current)
Responsibilities include supervising the daily maintenance of the church,
and managing outside contractors employed to do work on behalf of the
church (such as routine contract maintenance & supply companies and their
representatives). Ensuring mechanical systems, electrical instrument
systems, security/communication systems, fire alarms, telephone wiring,
computers and computer networks (LAN) systems are in good working order.
Additional duties include ordering/receiving supplies and equipment,
maintaining aesthetic appearance of the facilities, and coordinating events
on church calendar.
Warehouse Associate
Staples
Orlando, Florida
(03/2010- 07/2010)
Managed inventory in a fast- paced office supply distribution center.
Processed requests and supply orders; packed boxes; placed orders in
delivery area and ensured shipping and receiving was carried out in a
timely and accurate fashion. Conducted inventory audits utilizing RF
scanners.
Floor Supervisor
HD Supply
Orlando, Florida
(4/2006-10/2009)
Accountable for direct supervision of the work activities of a staff of 40
employees, in addition to promoting client satisfaction to ensure business
targets are exceeded and maintained. Made recommendations including hiring,
termination, performance appraisal and professional development of
employees. Observed, evaluated, coached, and developed associates.
Effectively communicated company objectives to associates. Educated and
trained employees on workplace safety, OSHA guidelines and Department of
Transportation regulations. Facilitated staff meetings and created peer
groups to maintain employee morale and boost productivity.
Addecco
Ikon Office Solutions
Orlando, Florida
(2001-2005)
Analyzed customer billing and warranty issues, working in a fast paced
environment. Interacted directly with customers by telephone,
electronically, or face to face and responded promptly. Evaluated all
relevant information to handle inquiries and complaints. Utilized
communication and analytical skills to resolve issues and ensure customer
satisfaction.
Assistant Manager
Oil Changers
Oakland, California
(1998-2001)
Managed all aspects of store operation and took accountability for store
profitability and service standards. Ensured that customers are
acknowledged, service needs are met, and concerns are resolved quickly.
Followed standard operating procedures for store openings and closings.
Reported daily cash flow statements. Coached and developed a staff of 10
employees. Showcased leadership skills to help the team exceed customer
satisfaction, and company sales goals on a consistent basis.
References Available Upon Request development of employees. Observed,
evaluated, coached, and developed associates. Effectively communicated
company objectives to associates. Educated and trained employees on
workplace safety, OSHA guidelines and Department of Transportation
regulations. Facilitated staff meetings and created peer groups to maintain
employee morale and boost productivity.
Customer Service Specialist
Ikon Office Solutions
Orlando, Florida
(2001-2005)
Analyzed customer billing and warranty issues, working in a fast paced
environment. Interacted directly with customers by telephone,
electronically, or face to face and responded promptly. Evaluated all
relevant information to handle inquiries and complaints. Utilized
communication and analytical skills to resolve issues and ensure customer
satisfaction.
Assistant Manager
Oil Changers
Oakland, California
(1998-2001)
Managed all aspects of store operation and took accountability for store
profitability and service standards. Ensured that customers are
acknowledged, service needs are met, and concerns are resolved quickly.
Followed standard operating procedures for store openings and closings.
Reported daily cash flow statements. Coached and developed a staff of 10
employees. Showcased leadership skills to help the team exceed customer
satisfaction, and company sales goals on a consistent basis.
References Available Upon Request
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