Customer Service Representative
Resume:
Kenia Perulero
Stone Mountain Ga. 30083
*********@***.***
Objective
Looking to become an integral part of an organization that offers
opportunity for personal growth and advancement wile working to obtain
success in the organizations goals and future ventures.
Qualifications
*Superior customer service *Organizational Skill
*Account Management *Team-
Oriented *Customer Relations
*Scheduler
*Data entry
Work of Experience
February 2006-August 2007 The Myers Group Live interviewer
* Performed live out-bound calls to interview recent patients and
insurance customers on the quality of there hospital stay and there
level of satisfaction with there insurance provider.
* Played a key role in obtaining the research that major insurance
companies need to maintain the high quality of service they provide.
* Maintained a high level of professionalism while performing
interviews.
* Was prompt with documenting all information correctly in the system.
* Kept my typing skills at top performance as required to insert
verbatim conversation between interviewer and interviewee.
June 2008-October 2009 Global Connection Inc. of
America Customer Service Representative
* Answered and directed phone calls to correct departments, distributing
high volume calls which were instrumental in reducing customer hold
time, and working to provide answers to various customer questions.
* Maintain company customer data base to support and follow up on
customer relations and improve effectiveness.
* Provided quality customer service that help in expedited resolution
and repair disputes to improve service rating and customer
satisfaction.
* Coordinated work required to efficiently support multiple service
techs support organizational success. Acted as support staff and
monitoring for the disconnection, reconnection and processing of new
service orders.
* Provided critical customer service to help in the maintenance of
superior account relations.
* Worked to achieve success and improve annual turnover through payment
processing as well as in-side sales, billing, processing service
applications, etc.
Education
2004-2008 Shiloh High School
Snellville, Georgia
languages
English and Spanish
References Available Upon Request
Contact this candidate