Customer Service Sales
Resume:
JoAnne Drew
Road Leverage existing skills to further grow my career within
Sachse, TX 75048 the Multi-Family Housing industry.
Joannebdrew1@gmai
l.com
Employment History
Data Specialist
12/2008 - Present RealPage, Inc, Carrollton, TX
Data Specialists within the Portals Implementation team set
up product orders for the Crossfire Division such as
websites and Crossfire Availability, as well as other
products utilized by the Multi-Family Housing Industry by
accurately transcribing and gathering data through online
searches, phone interviews with clients, and questionnaires
submitted via fax and email. A set up may include relevant
content pertaining to specific product orders, reviewing
for accuracy, entering defects to product support for
various software (in-house primarily), maintaining a
positive and productive rapport with clients, organizing
and maintaining logs in excel spreadsheets which track
client content and pertinent information regarding status
of sites and/or products in the process of set up, updating
checklists, trouble shooting errors or problems clients may
be having, directing clients to alternate divisions based
on their needs, and maintaining online records and files.
Formerly a part of the Crossfire Implementations team, we
also were responsible for testing toll-free numbers that
are used for advertising purposes by the client, as well as
the implementation process for that product from
information gathering to final QA.
Off-Site Leasing and Service Representative
10/2007 - 11/2008 RealPage, Inc, Carrollton, TX
While consistently maintaining quality levels and achieving
productivity goals as defined by departmental
standards, leasing and service agents assist prospects
nationally regarding specific apartment communities while
documenting all call activity in Crossfire. Accurately
transcribing detailed information in an enthusiastic and
professional manner, leasing calls require qualification of
candidates, successfully scheduling appointments for
community tours, and answering prospect questions and
concerns. Service calls require documenting maintenance
requests using probing questions, accurate and concise
problem reports, and executing and answering call backs for
the emergency line from on-site clients. Promoted to
handling calls in the Priority Queue where special
procedures are adapted for potential clients, and "Shopper"
sites, where an excellent interaction between client and
agent is crucial. Additional training in Ft. Bragg Military
Leasing and Service calls acquired, which requires
determining the specific needs of callers using three
outside reference sources to answer questions and direct
inquiries to the correct agency.
Line Cook
1/2005 - 10/2007 Chili's Grill and Bar, Dover, NH &
McKinney, Texas
Opening duties entail setting up work station for day's
prospective volume, prepping product, sanitation, cooking
to order once open for business, and maintaining an
efficient, clean, and organized work space. Closing duties
entail storing product, cleaning and sanitizing work
station, as well as cooking to order throughout the shift.
Other responsibilities include reporting anything that
arises throughout the shift to management that would
potentially impede on the restaurants ability to provide
excellent product and service, i.e., shortage of product,
equipment malfunction, and inaccurate delivery of product
from suppliers. Transferred from Dover, NH store after 2.5
years of employment.
Call Representative
07/2004-12/2004 Better Product Promotions, Dover, NH
Inbound tele-sales focusing on additional services for new
clients, requiring knowledge of product base and effective
communication with consumers. Customer service primarily
involved delays in shipping, errors in product, and routing
consumers to appropriate sources to either continue or
discontinue elected additional services.
Server
03/2001-09/2004 Jake's City Kitchen, Dover, NH
Summer position in a small family run breakfast and lunch
diner, serving in a fast paced, high volume environment,
providing prompt, friendly, and accurate service while
maintaining side duties, ensuring the shift ran smoothly
and running end of day sales tallies while balancing
cash-out.
Education
1/2002 - 5/2005 University of New
Hampshire/Psychology, Durham, New Hampshire
94 College Credits
Dean's List
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