Customer Service Management

LISA BROWN

**** ******** **** ****** 404-***-****

Dacula, GA 30019 *************@*******.***

STAFF ACCOUNTANT

Talented and results driven professional with more than 10 years of experience in general ledger accounting and financial

analysis. Proven abilities in balance sheet and profit and loss (P&L) statement analysis, tax accounting, and report

generation. Broad knowledge of generally accepted accounting principles (GAAP), tax laws, and Sarbanes Oxley (SOX)

legislation. Capable leader with demonstrated talents training and managing effective groups and inspiring staff to work

together. Valued team member respected for attention to detail, accuracy, and investigative talents.

Variance Analysis ■ Tax Preparation ■ Reconciliation ■ Records Management ■ Accounts Payable & Receivable

Regulatory Compliance ■ Report Generation ■ Client Relations ■ Financial Reporting ■ Journal Entries

Technology Proficiencies:

PeopleSoft Financial, Great Plains, Dunn and Bradstreet, Impromptu, Return Tracker 2, Vertex Lookup, MS Office Suite

PROFESSIONAL EXPERIENCE

Regulatory and Tax Consultants, LLC, Duluth, GA 2008 to Present

Lead Compliance and Tax Analyst

Deliver financial analysis and tax preparation skills for local accounting consultancy firm with 20+ clients and annual

revenue of approximately $6M. Promoted to leadership position within 4 months of hiring and oversee team of 5

comprised of Compliance Analysts, Tax Analysts, and Accountants. Complete Public Utilities Commission (PUC),

Secretary of State (SOS), and Federal Communications Commission (FCC) forms on monthly, quarterly, and annual basis.

Prepare FCC 499 A and Q reports, IRS form 720, and returns for excise and sales and use taxes.

Consistently sustain high level of productivity, processing 400–600 reports per month.

Volunteered to take on additional workload and responsibilities following departure of fellow Compliance Analyst;

recognized by management for filling in until replacement could be found and maintaining company standards of

accuracy and customer satisfaction.

Bank of America, Tucker, GA 2008 to 2009

Operations Specialist I – Finance Tax/Leasing

Hired on temporary basis through Ajilon Agency, providing tax preparation and financial reporting expertise for location

of retail banking institution with total assets of more than $2.2T. Supported Tax Analyst and prepared property tax returns

and payments. Maintained database of property tax billing, assessed value notice, and tax return records.

Maintained efficiency of recordkeeping system and ensured 100% accuracy.

Verizon Wireless, Alpharetta, GA 1998 to 2008

Accounting Analyst – Corporate Billing/Collection (2007 to 2008)

Financial Analyst (2002 to 2007)

Lead Coordinator – CFS (2001 to 2002)

Progressed through series of positions with increasing responsibilities for largest wireless provider in the U.S. with more

than 106M subscribers. Promoted based on exemplary performance and reputation for accuracy. Reconciled balance sheets

and general ledger on monthly basis and maintained accounting records. Ensured completion of journal entries within

targeted timeframe and provided analysis to guarantee adherence to GAAP and SOX requirements. Reviewed P&L

LISA BROWN 404-***-**** ■ *************@*******.***

statements and investigated variances above or below budget.

Verizon Wireless continued:

Received repeated recognition as Financial Analyst; mentioned twice in Controller’s newsletter for vital contributions

to automation process and specific project that significantly reduced overpayment to agent by transferring hundreds of

phone numbers to non commissionable sales ID.

Served as key member of Major Account Managers (MAM) on Revenue team; provided essential contributions to

development of tie codes, significantly reducing approval/processing time of requests through automation, tracking

transactions via Impromptu and other software, and monitoring discrepancies of reports to eliminate data entry errors

through validation of tie codes.

Awarded “Pat on the Back” from co worker for providing crucial assistance during overflow of dealer and agent code

requests; significantly decreased outstanding requests and made it possible to maintain 24–48 hour turnaround time.

Additional positions at Verizon Wireless include Customer Service Specialist and Credit Analyst

EDUCATION & PROFESSIONAL DEVELOPMENT

Master of Accounting and Financial Management, Keller Graduate School of Management, Duluth, GA

Member of Dean’s List

Bachelor of Science in Technical Management, DeVry University, Duluth, GA

Bachelor of Business Administration in Management, Canyon College, Caldwell, ID

Associate of Applied Science in Business Administration, Rockland Community College, Suffern, NY

Accounting Diploma, West Tennessee Business College, Jackson, TN

Graduate Certificate in Financial Analysis, Keller Graduate School of Management, Duluth, GA

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