Thomas J. Pero, MBA

*** ***** ****

Harleysville, PA 19438

Home: 215-***-****

Cell: 215-***-****

mailto:abgwzn@r.postjobfree.com

Mission Statement

Utilize my Operations expertise in a role that provides opportunity to contribute to an organization’s success, profitability,

and market position.

Career Snapshot

Experienced Operations Management Professional with more than 20 years experience

Continual career progression in Health Care, Service, and Manufacturing Industries

Six Sigma, Project Management, Process Improvement, Logistics, Real Estate, Sales Support, and Manufacturing

Successful as an Individual Contributor, Team Leader, and Manager

Thomas J. Pero, MBA

516 Apple Lane

Harleysville, PA 19438

Home: 215-***-****

Cell: 215-***-****

mailto:abgwzn@r.postjobfree.com

Industry Experience

Gained valuable experience transitioning through manufacturing, service, and health care industries

Computer Skills

Word, Excel, PowerPoint, Access, Outlook, MapPoint, Minitab, COGNOS, Kronos

Six Sigma Training

Trained at IKON Office Solutions by The Six Sigma Academy and at Quest Diagnostics.

Operations, Six Sigma, and Project Management Professional

Offering a broad experience developed over 20 years in health care, service, and manufacturing industries and

specialized skill set of leadership of operational excellence.

Core Competencies

• Six Sigma Master Black • Vendor Management • Health care

Belt • Lease Negotiation • Patient Services

• Logistics • Budgeting/Forecasting • Customer Service

• Project Management • Outsourcing Center Management

• Corporate Restructuring Agreements • Manufacturing

• Downsizing • Client Management • Aerospace, Mil Spec,

• Organization Start Up • Analytics and Federal

• Results Orientation • Data Driven Decision • Real Estate

• Matrix Management Making • Sales Support

• Staff Development • Management and • Flight Operations

Mentorship of Black

Belts

Career Achievements

Quest Diagnostics Incorporated

Manufacturing Engineer, 1988 – 1991

Collegeville, PA Hamilton Standard, Tele Dynamics Division

Managed, mentored, and

challenged team of Black

Belts and led cross

functional teams to drive

productivity and

efficiency improvements

to meet corporate goals.

Developed strategic plan,

forecast model, and

implemented productivity

and financial

performance metrics.

Deployed focused

training to field

operations and led

change management.

Identified opportunities to

optimize company

assets, increase patient

volume, and profitability.

Compiled best practices

and instituted web based

availability.

• Automated Patient

Service Center staff

scheduling through

leadership of the

Workforce

Management System

Project, leading team

of Field Operations,

IT, HR, and Kronos

resources

• Drove an increase

of over 10% in

productivity of

phlebotomy staff

resulting in annual

savings of more

than $3M

• Identified

underserved markets

using Buxton Scout,

demographic data,

and analysis

• Migrated over 10,000

specimen volume per

day from two closing

labs using field

logistics, contracted

ground, and air

services facilitating

savings of over $5M

and exceeding

feasibility study plan

in both arrival time

and cost

• Delivered Future

State BU and lab

consolidation

analysis on

demanding schedule

incorporating input

from field operations,

flight operations, and

external sources

• Targeted $2.4M in

savings and

improved customer

service by identifying

and developing

Dispatch

Consolidation

analysis and plan

• Responsible for

Employer Solutions

Logistics network

ensuring daily

movement of

specimens to testing

labs

IKON Office Solutions

Malvern, PA

Led project team from

conception through

realization of startup

organization including

needs analysis, systems

integration, business

continuity planning, and

staffing. Identified and

implemented strategies to

improve service reliability.

Built economies of scale

to increase purchasing

power. Directly managed

team of field project

managers. Fostered

strategic professional and

service relationships with

outsourced providers.

Established $3.4M

•

Customer Service

Center that

consolidated call

center operations,

dispatch, IT, and

accounting functions

resulting in reduction

of headcount,

elimination of

redundant operations,

and improved

customer relations

Secured $400K cost

•

savings through

allocation of delivery

fleet and reduction of

new leases

Captured over $200K

•

in annual cost

reductions by

implementation of

reverse logistics

equipment return and

reconciliation of third

party leases

Responsible for region

•

$5.5M, 75 site Real

Estate portfolio

including site

selection, lease

negotiation, project

funding, construction,

and ongoing property

management

Centralized

•

warehouse operations

implementing plan that

reduced square foot

requirement by over

50%, and improved

product flow and

inventory control.

General Electric

Company /

Lockheed

Martin

Corporation

East Windsor, NJ

• Re engineered

contracted service

agreements and project

authorization process

to achieve $1M in cost

reductions, and

improved time and

quality performance

• Managed multiple

projects up to $2.4 M,

including planning,

controlling of budgets,

establishing staffing

requirements, and

administration

• Contract Manager for

multiple service

contracts with annual

values of $150K with

responsibilities of

establishing

performance

specifications,

preparing detailed

request for proposals,

evaluating, and

invoicing

• Directly managed and

mentored junior level

and cooperative

student staff

United Technologies

Corporation

Fort Washington, PA

Achieved continual responsibility growth in a TQM environment, developing strong communication skills within a challenging

•

union environment

Education

Temple University, Philadelphia, PA

Masters of Business Administration, December, 1993

Management Science / Operations Management

The Pennsylvania State University, University Park, PA

Bachelor of Science, December, 1987

Mechanical Engineering

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