Sales Customer Service
Resume:
James, DMD, MSEd
*********@*****.***
EDUCATION
GPR West Jersey Hospital Health System
DMD University of Pennsylvania, School of Dental Medicine
MSEd University of Pennsylvania, Graduate School of Education
BA University of Pennsylvania, College of Arts and Sciences
Duel Degrees:
Biology & Environmental Studies - Graduated with Honors
PROFESSIONAL EXPERIENCE
Dental Manufacturing Company 2009 -
Current
Product Development
Provide professional support for product development,
regulatory, and training. Provide online
training/education/coaching for dentists and company's sales
team, identifying the needs of dental professionals and
integrating them into product development strategies,
recommending package designs that enhance the product's use
within the profession, overseeing the preparation of product
indications and directions for use, developing product messaging
and generation of supporting clinical data and publications.
Consulting Company: Co-Owner 2007 -
Current
Provide copywriting, personalized training and coaching services
to help businesses and sales team become more profitable through
online global initiatives centered around technology, education,
social marketing/SEO campaigns, focused communication efforts
and hi-tech interactive media solutions. List of Consulting
Company's Clients include:
3 Online, Interactive Health Care Company
Develop, create, and implement tactical online marketing
strategies designed to help increase web site traffic. Duties
include web site design, social media campaign integration,
linking strategies, high definition online streaming product
video creation, pay-per-click campaigns, and online
interactive media projects focused on online
education/marketing designed to increase web site visibility
and record traffic trends. Create course content, host
eLearning webinars, blogs, and video podcasts, manage budgets
and development team, and oversee the integration and
cohesion of development and marketing plans.
5 Dental Implants And Prosthetic Solutions
Freelance copywriting. Assist in technology and education
content review, creation, and summation for inclusion in
educational objectives and web site presentation. Review
product line and write educational/sales pieces such as short
overviews of the product features and benefits, typical
indications, prosthetic options, testimonials and other
educational components.
6 Dental Education Company
Online Educator, Webmaster for online video website and
website. Provide expertise to promote company's global,
online educational opportunities by creating a fun,
interactive online eLearning environment.
9 Publishing Company
Consulting for a leading provider of services for the
creation, delivery, and tracking of digital editions and
mobile publishing solutions. Assist in expanding the market
to attract and include professional medical/dental
publications. Support project development endeavors including
refinement of the product proposition and assistance with
sales materials for dental, medical and professional
publications.
10 Dental Insurance Claims Review Consultant/Auditor
Dental claims review of diagnostic material for payment based
on the contract and company parameters. Specializing in
electronic claims and digital radiography.
12 Medical Research/Copywriting
Assist in the creation and editing of major medical
presentations. Duties include compiling research,
writing/editing articles for publication and/or presentation,
and creating/editing PowerPoint presentations for
publications and/or presentations.
Dental Publisher 2008 - 2009
Director of Online Media and Education.
Duties included copywriting, editing, and overseeing the
conversion of print publications to online digital editions.
Assisted in creating client education web portals, reviewing
dental continuing education courses and tests, coordinated e-
mail blasts and completed statistical analysis/evaluation of
online initiatives.
Online Dental Education Company 2006 -
2008
Vice President of Continuing Education.
Oversaw the creation, inclusion, and conversion of continuing
education courses to the online CE and eLearning platforms.
Evaluated courses, created continuing education tests, and
facilitated online course publishing. ADA CERP Recognized
Provider.
General Dental Practice 1998 -
2008
Clinical Dentist, Owner.
Owned, managed, and provided clinical dental care in private
practice for ten years. My practice integrated technology with
evidenced based dentistry to provide quality dental care while
striving to implement the best new and proven products. Created
and placed hundreds CEREC restorations. Dental educator and
trainer for: CEREC, Dentrix, Schick, and CAESY. Technology
included CEREC CAD-CAM, Schick digital radiography, Dentrix
patient management system and intra-oral cameras, CAESY patient
education system, Brite Smile tooth whitening, Invisalign
orthodontics, and the Isolite System.
SKILLS AND ACCOMPLISHMENTS
Patents
. United States Patent Dental Impression.
. United States Patent Dental Burs.
Publications
. Dental Economics.
. Contemporary Esthetics And Restorative Practice.
. Private Dentistry.
Research and Design
. Obtained US Patent - Dental Tray.
o Invented and helped create product from idea through prototype,
patenting, manufacturing, and marketing resulting in two dental
impression trays now on the market.
o Assisted in developing eLearning tutorials.
. Utilized general practice dental office as a Beta test site to
evaluate new dental products as part of ongoing research projects for
dental manufacturers.
. Invented and evaluated a dental time/patient management system for
dental students.
. Coordinated efforts to computerize a dental student organizer on the
mobile, hand held, computer platform. The product is designed to help
dental students become better organized in order to decrease stress
levels, increase efficiency and improve quality of patient care.
. Created a study to test a product and assess impact of product on the
environment while working at Smith Kline Beecham Environmental
Research Laboratory in senior year of college.
Trainer, Educator and Communication Skills
. Educate, train, evaluate and coach dental office/sales teams and
customer service representatives.
. Manage online, global educational and training technology platforms.
. Video and web site storyboarding, copywriting, editing, and content
creation.
. Formation and execution of online training, material and continuing
education initiatives.
. Current Position includes training of over fifty sales and customer
service representatives on the company's extensive dental product line
including restorative, hygiene/perio, endodontic, prosthetic, and
cosmetic products.
. Online dental educator, trainer and coach to help sales team members
and dental professionals better understand the benefits/sales approach
of dental products.
. Create content and assist in development of online continuing
education courses and tutorials for website and educational purposes.
. Reviewed CAESY content and helped develop educational videos. Reviewed
scripts, animations and images with CAESY's writers and animators.
Participated in phone consultations to answer questions about dental
theory and practice.
. CEREC - Chairside Economical Restoration of Esthetic Ceramic trainer
. Dentrix Dental Systems Dental and X-Ray trainer
. Dental Impression techniques trainer
. Preventive Dentistry and Removable Dental Prosthodontic Teaching
Assistant
Computers/Software Applications
. Dedicated to becoming proficient in social media campaigns: Facebook,
Twitter, LinkedIn, etc
. Experienced ProtoTyper using SolidWorks 2010, eDrawings, and AutoCAD
. Familiar with Final Cut Pro 7
. MS Project 2007 Server and Project Web Access
. Familiar with Flash, Photoshop Dreamweaver, InDesign, Illustrator and
Creative Suite CS4
. Proficient in creating online digital edition flipbooks from print
publications.
. Proficient in html coding, web design, and Dreamweaver.
. Proficient in creating Flash, animated .gifs, online Continuing
Education websites and courses.
. Web Site development, story boarding, and content development.
. Online educational platforms, online continuing education (CE)
technology and software.
. Online publications including: eLearning, podcasts, blogs, video,
audio, editing and posting.
. Proficient in Dreamweaver, ftp interfaces, AutoCAD, Windows and
Macintosh OS and software.
. Microsoft Office, PowerPoint, and Publisher.
. Created and designed content and screen shots for Quick Touch
software for Master's thesis.
. CEREC, Dentrix, Schick, CAESY Enterprise.
. Trojan Electronic Insurance program.
HONORS
. American Society of Dentistry for Children Award
. Adrian R. & Regina Kristeller Prize in Dental Radiology
. National Society of Dental Practitioners Award
o Awarded to one student in the graduating class who
contributed more to the field of dental law and ethics, or
demonstrated excellence in the field more than others in
the graduating class.
. Community Dental Service Award
o Exceptional commitment to and understanding of the dental
needs of the general population.
PROFESSIONAL MEMBERSHIPS
. American Dental Association, New Jersey Dental Association, and South
Jersey Dental Society
. Academy of General Dentistry
. OSAP (Organization for Safety & Asepsis Procedures) www.osap.org
Contact this candidate