Customer Service Design

**** ******** ***** **** ** Rochester, MN *****

(507) 254–3295 ***********@*****.*** www.lisahocraffer.com

objective: Summary of QualificationS:

A graphic design position that utilizes my skills and passion for •Experienced in designing for

interactive and print graphic design. print publications and websites.

•Proficient in Adobe Creative

deSign experience: Suite 3, 4, and 5.

•Excellent written and verbal

•Vision Solutions, Rochester, MN – graphic design internship

communications.

•MDC Sports, Rochester, MN – website design and upkeep

•Exceptional time management.

•507 Paintball team, Rochester, MN – team logo design

•Highly organized and self-motivated

Work experience:

computer SkillS

Vision Solutions, Rochester, MN

(Mac and Pc):

•Graphic Design Intern

•Adobe Creative Suite 3, 4, and 5

•July – Sept. 2010, Dec. – Jan. 2011

•Microsoft Office Suite

•Planned and created short Flash video advertisements.

(Word, Excel, Power Point)

•Research and design user interfaces utilizing design and

•Proficient in website design

technical skills to deliver high quality designs, artwork,

(CSS, HTML, and Flash)

documentation, and training for use by end-customers.

•Developed and implemented concepts for short video ads.

education:

•Led and participated in team design reviews to eliminate

errors early in the development process. Bachelor of Science, University

•Estimated design jobs duration. of Minnesota: Twin Cities

•Designed interfaces using Vision’s user interface processes Major: Graphic Design

and tools leading to the highest standard of quality. Minor: Business Management

•Documented and presented designs for peer review GPA: 3.62

and exposition. Graduation: May 2011

MDC Sports, Rochester, MN Related Course Work

•Small business sales associate and webmaster •Computer Applications I & II

•Aug. 2006 – Aug. 2008, June – July 2010 •Advanced Typographic Design

•Gained and applied product knowledge to promote •Logo Design

and sell while building customer rapport. •Packaging and Display Design

•Facilitated manufacturer warranty resolution. •Integrative Campaign

•Implemented a recycling program. •Design and Factors of

•Drafted product orders and processed shipments Human Perception

resulting in more accurate inventory.

•Trained new employees.

•Scheduling and organizing classes for a wide range of

activities and preparing equipment and class materials.

•Communicate successfully with customers to enhance

their satisfaction.

Walmart Supercenter South, Rochester, MN

•Sales Associate

•May – Aug. 2009

•Organized product to facilitate customer service.

•Gained and applied product knowledge to promote

and sell while building customer rapport.

•Handled main call center.

Contact this candidate