Customer Service Sales

Robert Riggio

*** ***** *****. ● Brooklyn, NY ***29 ● 917-***-**** ● ******.********@*****.***

OBJECTIVE

Looking for an opportunity utilizing my strategic thinking and leveraging valuable research tools to provide

market overview and analytical prowess. Seeking to combine this with my strong work ethic and tireless effort

to succeed in order to provide solutions that deliver results and add value to a company.

EDUCATION

Syracuse University, Syracuse, NY May 2010

• Bachelor of Science in Business Administration

• Concentrations: Marketing Management

• Awards: Dean’s List

• Activities: SU Abroad London Program, American Marketing Association

EXPERIENCE

Intercruises, New York, NY April 2005 - Present

Customer Service Representative

• Plan and execute check-in procedures for over 3,000 people daily.

Manage customer comments and concerns by making quick and effective decisions.

Maintain crowd control by directing traffic and assisting passengers.

Responsible for keeping daily inventory of all laptop computers, passport and credit-card

scanners.

Oversee that all Non U.S. passengers have the proper documentation to travel outside the

United States.

Rapid Response Monitoring, Syracuse NY September 2009- December 2009

Marketing and Sales Intern

• Maintained and updated contact list for outside sales representatives.

• Assisted the events coordinator with the preparation of ISC East, the largest security trade show on

the East Coast.

• Pursued new potential customers by making approximately 150-200 sales calls daily informing them

of upcoming events in which Rapid Response Monitoring was participating.

• Created and sent out media packages that included the services, products, and prices offered by

Rapid Response Monitoring to all potential leads who expressed interest in becoming clients.

• Recorded the information of each sales call using Rapid Response Monitoring’s proprietary software

system.

VOLUNTEER EXPERIENCE

Veteran’s Affairs Hospital, Syracuse NY February 2010- May 2010

• Assisted with the in-hospital transfer of patients and medical specimens.

SKILLS:

• Proficient in Microsoft software applications including Word, and PowerPoint, with a general

knowledge of Excel.

Contact this candidate