Manager Management

Steven A. Lips

CAREER SKILLS/KNOWLEDGE

With over twenty years experience at the senior leadership level I have the

diversified skills necessary to build, maintain, and drive profitable world-

class facilities. I offer your organization proven success in delivering

continuous improvements with the following abilities.

. Budget Development/Implementation

. P&L Review and Control

. Analytical Review and Forecasting skills

. Marketing/Revenue Production

. Human Resource/Staff Development

. Coordination/Planning skills

. Assets Management

. Design and Development skills

. Verbal/Written Communication

. Multiple Site Experience

PROFESSIONAL EXPERIENCE

RE/MAX The Woodlands and Spring The Woodlands, TX

2011 - Present

Partner of The Lips Team and Buyers Agent

Partner of The Lips Team, located in The Woodlands Texas. Responsible for

new client development, expansion of marketing programs, and long term

growth utilizing extensive knowledge of the Real Estate market in The

Woodlands and surrounding areas, design, construction, and future growth

developments.

Conservatory Portfolio Management Dallas, TX

2007 - 2010

Director of Operations

Responsible for company operations, assets maintenance, state compliance,

financial performance and marketing of five properties in the State of

Texas. Portfolio consists of over 1,000,000 sq. ft of multi-family

buildings and 1053 units in upscale communities generating over $22 million

in annual revenue and assets valued in excess of over $185 million.

. Developed P&L and Assets control systems with the identification of

preferred vendors and assets management protocols resulting in a

reduction of expenses in excess of $2.5 million and an equal improvement

to the NOI. Grew revenue with 30% occupancy increase for the portfolio.

. Structured operational procedures, job descriptions, employee handbook,

and bid process. Hired, supervised and trained the portfolio's 5

Executive Directors, 30 Departmental Directors, and 5 Corporate Support

Directors. Direct oversight of human resources for entire staff of over

225 employees.

. Created detailed formal budgets for the portfolio, inclusive of new

management reporting processes for P&L tracking and detailed review of

costs, revenues and deviations. Implementation of this protocol resulted

in a 100% compliance of budgeted costs and all properties delivering

below budgeted operating expenses.

. Operational team director for the opening of three new properties from

final construction approval, local and state certifications, staffing,

installation of equipment and furnishings and full operational

capabilities. Conceived and implemented extended services programs

utilizing regional contractors resulting in increased revenue and

enhanced customer satisfaction.

Custom Pool Concepts The Woodlands, TX

2005 - 2007

Lead Design and Marketing Consultant

Responsible for $1.85 million in project development and sales in The

Woodlands and Greater Houston.

. Sold, designed, and delivered projects producing $1.85 million in revenue

while simultaneously generating a 25% increase in the average selling

price resulting in the largest sales and construction year in the company

history. Responsibilities included custom designs, presentations to

clients and builders, construction oversight and client relationship

maintenance. All projects were completed within the quoted time frames

and completed with-in budgeted costs.

PHONE 832-***-**** ( E-MAIL *************@*******.***

Steven A. Lips, Page 2

American Retirement Corporation Houston, TX

2003 - 2005

Residence Manager - The Hampton at Shadowlake

Responsible for 5 buildings of a 99-unit community generating $3 million in

revenue and caring for 94 residents.

. Increased occupancy 24% and obtained the highest historical occupancy for

community by implementing new marketing efforts to potential residents

and Health Care Professionals.

. Improved employee retention by 40% with enhanced team interaction,

detailed job descriptions with "real world" guidelines and definitions,

and team member recognition programs with customer involvement.

Introduced timely reviews of team members with immediate recognition

based on each team members' personal improvement plan.

. Implemented structured management protocols and policies that resulted in

a 10% increase in revenue and a 4% reduction in operating expenses.

Unified Property Group Brighton, MI

1998 - 2003

Regional Property Manager

Responsible for 8 luxury communities with over 1,170 units and assets

valued in excess of $115 million. Drove and directed all aspects of

property management. Reported to Divisional President and owners.

. Devised and implemented general management structure including job

descriptions for the new division of 11 developments. Developed a team

of 11 Executive Directors, 56 Departmental Directors, 3 support

specialists, and over 300 employees. Produced guidelines and performance

levels for employees and properties.

. Increased revenue by 25% and NOI by 28% via implementation of new

marketing programs, implementation of P&L expense control systems that

reduced divisional expenses by 8%, while concurrently increasing revenues

and maintaining consistent occupancies.

. Operational Director for new developments with accountability for the

functional operational design of the project, member of final design

review committee, construction inspections, and final certification.

Instituted company mentoring training program for all new communities

enabling 100 % of pre-leased units to be occupied with-in contracted

timelines.

Restuara Dining Services - Viad Corporation Birmingham,

MI

1988 - 1998

General Manager, Saginaw World Headquarters 1993-1998

Team Leader in seven national accounts with combined sales over $7.3

million.

. Manager of 7 facilities with combined revenues of $7.3 million. Duties

included P&L accountability, marketing, development, purchasing,

inventory control, training, and labor relations with 10 mid-level

managers and over 300 hourly employees. Conceived and directed the

development, installation, construction of five facilities with an

investment value of $1.75 million.

. Division Operations Analyst 1991 - 1993

. Production Manager/Branch Manager 1988 - 1991

ACADEMIC CREDENTIALS

Ferris State University Big

Rapids, MI

Bachelor of Science - Business Administration 1984

. Major in Marketing/ Minor in Problem Solving

Texas Real State Licensee - 2011 Houston, TX

. Residential and Commercial licensed

ADDITIONAL TRAINING/EDUCATION

. PMI Trained Project Management Professional

. Harvard- School of Design Executive Development Course

. National Restaurant Association Global Human Resource Committee Member

. Genesis Three Design School

PHONE 832-***-**** ( E-MAIL *************@*******.***

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