Customer Service Sales

Gina Visco

***** *. ********* ** *****, AZ. *****

Cell 928-***-****

Email: ******@*****.***

CUSTOMER SERVICE PROFESSIONAL

SUMMARY

Integrity-driven customer service professional offering 17 years progressive experience

in managing and building client relationships; critical problem resolution; assessing and

implementing creative sales and marketing strategies. Able to prepare and deliver presentations,

create proposals and contracts.

Core Competencies

Outbound Collections – Customer Service Issues – Telemarketing

Consumer Retail - Sales and Business Development - Negotiation/Closing Skills

PROFESSIONAL EXPERIENCE

CoreLogic Inc, Arizona

Credit Research Investigator (1/18/2011 6/24/2011)

● Process credit reports for the transportation industry

● Call trucking companies for references and post to credit reports

● Call trucking companies to verbally update their company’s information

● Research trucking companies operating authority

● Assist in maintaining database

JC Penney Co., Arizona

Customer Service Corridor (11/8/2010 1/2/2011)

Process returns, new catalog orders, and pick-ups

Opening and closing procedures, cashiering

U.S. Furniture, INC, California

Customer Service (3/5/2010 9/20/2010)

Process wholesale orders for retailers. Manage incoming calls, inquiries, front and

back desk operations.

Confirm financing and track shipments. Manage route for Northern California. Work

closely with outside sales representative.

French Promotions, Montana

Fundraising Assistant (10/2008 – 12/2008) (08/2009 – 09/2009)

Managed inbound and outbound calls to businesses for fundraising collections,

working directly with owner of company.

Scheduled fund pick-ups, managed cash-handling, bank deposits, ledger.

RGH Enterprises, Arizona--Montana

Reservationist (04/2006 –11/2006) (01/2008-07/2008)

Developed client base through cold calling and inbound calls to generate

reservations for travel shows for Gold Crown Travel Club.

Assist manager with confirmation calls.

Utilize sales and rebuttal skills.

TeleTech Holdings Inc, Montana

Customer Service Representative (02/2007 – 12/2007)

Responsible for inbound customer service calls for Bank of America customers in

need of assistance with their bank accounts.

Consistently resolve customer issues and complaints, maintain high-level security

standards required, work with several bank software programs

Salwoitis & Salwoitis, Arizona

Phone Sales (11/2006 – 01/2007)

Outbound telemarketing for timeshare clients.

Wrote script, overcame objections, asked hot-button questions to turn call to

closer at appropriate time.

Create good mental pictures for client, maintain positive reputation of company.

ADDITIONAL EXPERIENCE

Custom Care Janitorial, Arizona

Business Owner (02/1991 – 09/2005)

Vita Foods, Inc., California

Retail Sales (04/1984 – 08/1986)

EDUCATION

Parker High – General Studies

American School – Elective and General Studies

SOFTWARE EXPERIENCE

Microsoft Outlook, Word, Excel

ACCOMPLISHMENTS

Awarded 100% Quality Assurance, and Kudos Certificates for customer service at TeleTech.

Awarded bonuses, and prizes for client show-rate at RGH Enterprises.

Created and maintained loyal customer base for Custom Care Janitorial.

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