Manager Customer Service

**** ********* **** . **********,

SC *****

Phone 843-***-**** . E-mail

**************@*****.***

Lisa A. Harrison

Summary of qualifications

October 2010 - present Gap, Inc. Charleston, SC

Store Manager, Old Navy

n Responsible for ensuring the successful day to day operation of retail

clothing store including but not limited to meeting all store goals

associated with yearly budget (sales, credit card acquisitions, email

capture, associate retention, labor, etc.).

n Oversee the interviewing and hiring process to ensure that the most

qualified candidates are offered positions within the store and that these

candidates are cast into the proper roles as the business dictates.

n Work closely with local community organizations to build rapport and

grow the business. Some of the established relationships developed from

this community outreach involve; Boys and Girls Club, local Boy/Girl scout

troops, American Legion, Fort Dorchester High School, Army National Guard,

and several local retailers as well.

August 2009 - October 2010 CPI, Inc. Charleston,

SC/Savannah, GA

District Manager

n Responsible for overseeing the satisfactory operation of 12 portrait

studio locations from Moncks Corner, SC to Statesboro, GA.

n Establish and maintain all studio related goals such as; sales, labor,

sales averages, photography standards, and all additional scorecard metrics.

n Responsible for ensuring that proper staffing levels are achieved and

maintained at all locations. This included the hiring of all studio

managers and being directly involved with the managers throughout the

individual store hiring processes to ensure that all interview guidelines

were met, and that the best and most qualified candidates were being offered

positions with the company.

March 2006 - January 2009 Best Buy, Inc. Beaufort,

SC

Store Manager/Operations HR Manager

n Responsible for achieving sales goals, labor goals, recruiting,

hiring, training, labor and cost control, customer service, and all aspects

of the daily operation of retail electronics store.

n Charged with all areas of human resources at the store level which

included recruiting, hiring, training, and ongoing development of all store

associates. Plan and implement associate training schedules, new hire

orientations, and all store meetings for associate development.

March 2004 - March 2006 Fred's, Inc. Varnville, SC

Store Manager/District Manager

n Responsible for achieving sales goals, labor goals, recruiting,

hiring, training, labor and cost control, customer service, and all aspects

of the daily operation of retail variety store.

n Promoted to District Manager and responsible for the successful

operation of 10 locations.

n Awarded Rookie Manager of the Year

2001 - 2004 Toys R Us, Inc. Charleston,

SC/Savannah, GA

Store Director

n I was hired as an assistant store manager in the West Ashley location

and in 2002 was offered an assistant manager position in a much higher

volume store in Savannah, GA. After being at the Savannah location for six

months, I was promoted to Store Director.

n Responsible for achieving sales goals, labor goals, recruiting,

hiring, training, labor and cost control, customer service, and all aspects

of the daily operation of retail toy store.

1995 - 2001 Suburban Extended Stay, Inc. Richmond,

Virginia

General Manager/District Manager

n Responsible for the daily operation of 112 room extended stay hotel.

This included the attainment of all established sales goals, occupancy

rates, OSHA standards, customer service scores, labor budgets, and all other

budget line items.

n Promoted to District Manager, responsible for the profitable and

efficient management of 12 hotel locations in the Greater Atlanta area

Education

2006 - 2009 American Intercontinental University.

Illinois

Masters Degree, Human Resources

n Associates Degree, Business Administration

n Bachelors Degree, Business Administration/HR Management

n Masters Degree, Human Resource Management

Objective

To obtain a position with a stable company which offers opportunities for

advancement and a balance between work and personal life.

Contact this candidate