Customer Service Program
Resume:
Holly Burch
Nokomis, Fl.
**275
********@*******.***
Education:
Broome Community College, 1991
Binghamton, NY.
Associates Degree in General Studies
State University of New York at Cortland, 1997
Cortland, NY.
Bachelor of Science Degree in Recreation
Emphasis in Therapeutic Recreation
Work Experience:
Fauquier County Parks and Recreation
Recreation Program Coordinator
11/10-6/11
Coordination, planning and scheduling of all classes, programs and special events for the Marshall Community
Center and the Northern Fauquier Community Park. Promotion of all classes and events are vital along with
evaluation of programs and classes. Supervision of all class instructors and contractors. Administrative duties
and purchasing of supplies and equipment as needed.
Town of Leesburg Parks and Recreation
10/08-6/10
Head Gymnastics Instructor
As the head instructor I am required to instruct and implement all classes for preschoolers, beginners and
advanced classes. I also lead all the summer camps and special events. I assist my supervisor with the recreation
brochure in providing information for classes, any new events related to the program and giving great customer
service to all clients.
9/07-9/08 Herndon Parks and Recreation
Herndon, Va.
Head gymnastics Instructor
I also held this position while filling in for the supervising position. This job requires planning and scheduling all
gymnastic classes from preschool to advanced classes. Scheduling staff, training and instructing classes as
needed. Programming for the Herndon parks and recreation brochure is essential for all classes and special
events. Customer service to all customers pertaining to the program and special events.
1999-2003, Gymnastics Program Coordinator for Arlington County
Arlington, Va.
I successfully managed the day to day operations of the rapidly growing program. Managed and coordinated the
gymnastic classes for recreation customers and competitive team participants. I supervised 15 full-time and part-
time instructors. Insured safety of equipment and filled purchas ordersfor program supplies as needed. Developed
After School program for at-risk children ages 6 to 12 years. Scheduled and reserved birthday parties for
participants ages 4 through 10 years old. Designed, scheduled and implemented preschool classes, recreation
classes and competitive team practices. Coordinated adn lead gymnastics summer camp program. Coached and
instructed classes as needed. Interviewed, trained, hired and fired staff.
1998-1999, Activities Coordinator for Family Respite Center,
Falls Church, Va.
Scheduled and coordinated daily social, mental, physical and educational activities for people with early stages o
Alzheimer’s disease and dementia. Programmed daily activities for the monthly calendar. My objective was to
enhance their well-being and quality of life. I collaborated with outside sources to have musical entertainment, ar
therapy, speakers, weekly outings, and more. Trained and supervised two employees and two volunteers.
Experience:
Experience with managing, budgeting, scheduling and planning on a large scale, for a countywide program
Supervised - trained and evaluated staff and volunteers
Evaluated existing recreation programs and developed new
Experience with scheduling and coordinating activities for preschoolers, school age, seniors with early stages of
Alzheimer’s disease and general public
Experience with Microsoft excel, micro-soft word, Microsoft office, rectrac, safari and print shop
Experience with marketing press releases, developing community flyers and mailings
Experience with purchase orders and requisitions
Certifications:
CPR/First aid -Current
Infant/child first aid
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