Customer Service High School
Resume:
Samantha Lafontaine
Oviedo, Florida
*******************@*****.***
EDUCATION
Oviedo High School; Oviedo, Florida. Date of Graduation: June 3, 2009
Honors Classes
Seminole State College of Florida: Currently Enrolled
Major: Emergency Medical Services
PROFESSIONAL SKILLS
Proficient in Spanish
Computer Skills: Microsoft Office
Personable and Professional Customer Relations Skills
Medical Terminology
BLS for Healthcare Provider CPR Certified
AWARDS AND ACTIVITIES
Winter Park Memorial Hospital Volunteer: 2006-08
OHS Administrative Office Volunteer: 2006-08
Athletic Trainer: 2007
Secretary of OHS American Sign Language Club: 2007-08
Dividend at OHS: Spring 2008
Vice President of OHS American Sign Language Club: 2008-09
EMPLOYMENT
November 2010- Present
Florida Hospital: Position Held: Environmental Services.
Responsibilities include: Perform daily cleaning using the 10 step process of patient rooms,
ancillary areas, restrooms, offices, public areas and corridor. Provide supplies to mentioned
areas as appropriate. Maintain areas of responsibility to the high standards set by the
department, its member and Florida Hospital. Adhere to all policies and procedures set by
Florida Hospital and the department. Actively participate in outstanding customer service and
accept responsibility in maintaining relationships that are equally respectful to all. Employee job
duties may include transport of hazardous waste from the point of generation to a designated
secure storage area.
July 2009- Present
Macy’s: Position Held: Fine Jewelry Sales Associate (part-time).
Responsibilities include: Greeting all walk-in customers promptly and delivering friendly and
attentive service, developing and maintaining clientele including phone contact, letters and
phone calls, understanding merchandise – the features, advantages and benefits, and remaining
current and knowledgeable on register systems.
March 2008-March 2009
Kentucky Fried Chicken: Position Held: Team Member
Responsibilities included: Delivering a ’Customer Mania’ service level as well as delivering
fantastic products and outstanding restaurant cleanliness, and accurately handling cash and using
our till system. My role required energy, confidence, flexibility and some previous customer
service experience.
May 2006-March 2008
Albertson’s: Position Held: Cashier/Bagger
Responsibilities included: Ensure that each customer receives outstanding service by providing a
friendly environment, which includes greeting and acknowledging every customer, maintaining
outstanding standards, solid product knowledge and all other aspects of customer service.
Maintain an awareness of all promotions and advertisements, and accurately and efficiently ring
on registers and accurately maintain all cash and media at the registers.
Contact this candidate