Active Directory Management

SUSHMA DANDA

Contact: 309-***-****(C)

Email: *******.*****@*****.***

Summary of Qualification:

o Dynamic, adaptive, determined and articulate Microsoft Certified Systems

Administrator with over 7+ Years of experience in Network/Systems

Administration

o Always take pride in quality of work with strong sense of professionalism

with strong interpersonal and communication skills, excellent working

abilities to work with multidisciplinary teams, Good written and verbal

communication skills.

o Extensive experience in Installation of Windows Operating Systems

(Windows NT4/2000/2003/2008 servers) and Application software's under

multi-platform environments, deployment & Monitoring servers, disk quota

management & distributed file systems.

o Mid to high level knowledge of Microsoft Active Directory including-

Active Directory DC design, schema, GPO, Trust Creation, OU design,

Active directory backup/restore procedures and Multiple Domain

Tree/Forest Administration

o Plan and implement software rollouts and OS deployments/upgrades.

o Installation and configuration of VMware ESX 3.0 and 3.5

o Experience with migration of exchange and VMware servers with

Vmotion,Vsphere, P2V.

o Experience with deploying of HP blade servers, HP Virtual Connect Flex10

Technology

o Have experience with creating services using Windows Azure.

o Knowledge in Disaster Recovery Management including planning and

designing servers for backup and recovery of server database.

o Installation, configuration and support of IIS 6.0 (Web servers) under

WSUS 3.0 and Patch link Windows 2003, Windows 2008 R2 environment.

o Performing Remediation and health check for security compliance of

servers to check for vulnerability and also applying patches if required

o Collecting data from the ticketing systems and defining the better

processes for reducing problems and incidents in IT infrastructure.

o Have experience with Building servers from scratch, server builds.

o Adhere to ITIL Process. Worked in Incident management, Change management,

change control, Problem management and capacity management.

o Rendering technical services to the clients and commissioning computer

hardware & software devices ensuring maximum uptime and maximum

availability of network infrastructure.

o Managing disk space, user profile creation and user rights management.

o Hardening servers (File and print, domain controllers, IIS servers,

client machines) by applying the security templates through GPO's,

installing the service packs and patches.

o Configuring and monitoring the diagnostic logging and performance

counters with SRM

o Experience in Remote/Phone/Personal Visit high-end technical Support

o Experience in Implemented procedure to Document & maintain the Knowledge

Base for reference

o Ability to focus on the task (project) in hand and to cope under pressure

with Project Management Skill

Technical Skills

Networking Architecture : LAN/WAN maintenance & Support

Operating Systems : Windows 98/2000/XP/2003/Vista/2008, Unix

Servers : Windows NT4/2000/2003/2008 Server & IIS 5/6

Email : MS Exchange 2003/2007

Networking Components : Cisco Routers & Switches, Cables, Hubs, Modems

Protocols : TCP/IP, SMTP, FTP, LDAP, POP3, DHCP, DNS

Remote Support : Dameware, Terminal services, Remote Anywhere

Antivirus/Firewall : Symantic Anti-Virus/Internet

Security/Firewall support

Backup Tools : Veritas, Net backup, NTbackup, TSM

Citrix : Citrix Presentation Server 3.0/4.0/4.5

(XenApp)

VMware : ESX 3.0/3.5,P2V,VMotion, Vconverter,

Vsphere

Active Directory/ Spotlight AD Reporting, MS Clustering, Messaging

systems, DCS, Symantec ESM & System Center 10.1, Patch Link /WSUS

3.0,Kronos Applications,WRM,SDM,WTK,WFP,WFA, Citrix Presentation server

(XenApp),Sharepoint, VMware ESX, Terminal Services, Image systems,

Dameware, Lotus notesR5,Printer Servers, VBScripting, Hyena7.3, HP SIM,

Intrust for Alert Monitoring, Remedy 7.1 tool,Windows Azure.

Professional Experience

Target, Minneapolis MN

Jun'10-Till date

Sr.Systems Administrator

o Provisioning/ de-provisioning of all client Employees in Identity Life

Cycle Manager database like automatic creation and expiration of accounts

in multiple systems based on data from authoritative data sources.

o Creation of Workflows that includes automation of steps within the

identity lifecycle management process.

o Performing preventative maintenance and manage problem resolution and

resolving Technical Troubleshooting and Support for Core Application

Software

o Creating forests, domains in Active directory.

o Monitoring Systems\Server Performance - Virtual memory, System events

logs, Swapping, Disk Utilization, CPU utilization, Memory utilization

etc. with help of Enterprise Performance Monitoring Team

o Analyzing and implementing OS patches and hot fixes as well as other OS

configurations and updates using WSUS 3.0 & Patch Link Patch Management

tool

o Daily tasks including Monitoring ILM Management agent jobs, working on

Incidents, Infrastructure Work Requests (IWR) and Work Orders.

o Designing, Installing, Configuring and trouble shooting of Windows

software updates server (WSUS) and deploying the patches to ensure

security compliance.

o Design, Implementation of Active Directory infrastructure and Network

fundamentals, protocols (such as TCP/IP, DHCP, DNS,IIS 6.0), Group Policy

and Profile Management.

o Provided the support for the users in entire forest. Involved in trouble

shooting the file access problems, application problems, profile problems

and NTFS permission problems.

o Create and grant permissions to shared folders and resources.

o Reset and unlock user accounts and update profile information.

o Assisted in architects by providing recommendation based on evaluation of

current systems, network, security, controls and system resources.

o Preparing documentation for client each and every activity doing at

different stages like, dev, testing, testing for training and mainly any

changes on Production servers.

o Have experience in using Windows Power Shell for Managing Event Logs and

Event Log Events,Modifying the Properties of a Service, Retrieve Process

Information, Stop and Restart a Service, Terminate a Process

o Supporting different applications and managing servers supporting TSM,

performs backups, security

Pearson, Boston, MA

Apr'09-May'10

Sr.Server Administrator

o Taking care of production servers of Pearson (book publishing company)

o Managing Active Directory of Windows server 2003 /2008.

o Taking care of Windows clustering, Public Key Infrastructure, Deployment

experience with ASP and DLL codes

o Managing messaging systems, administration of Windows networks and Unix

Servers

o Installation and configuration of VMware ESX 3.0 and 3.5

o Taking care of deployments and build releases

o Develop and implement custom reporting solutions for Kronos 6.0,6.1

products

o Managing Certificates and Smart Cards with ILM

o Have experience in using ISA for integrating virtual private networking

configuration

o Installation & configuration of Virtual Machines & Templates,Hosts &

Clusters.

o Have experience with Active Directory ADAM

o Experience with installing HP BL Blades servers and providing support for

C7000 Enclosures

o Managing, Installing, and Supporting Windows NT/2000/2003/2008 servers

o Managing Citrix Profiles & Applications related problems/issues in a

Windows AD environment

o Taking care of Blackberry servers, SQL servers.

o Reporting solutions for Kronos customers to support the overall Kronos

solution

o Taking care of backup of servers using Netbackup.

o Performance monitoring of SQL servers and maintaining databases of SQL

servers.

o Recovering, restoring mailbox or information store, Monitoring the

performance, backup and recovery of the exchange server, installing the

service packs and patches.

o Writing VBscripts to create and manipulate Windows Active Directory

objects such as Users, Computers and Groups, Performing WMI tasks for

computer hardware obtain information about the presence, state, or

properties of hardware components.

Amgen, Thousand Oaks, CA

Apr'08 to Mar' 09

Wintel Server Administrator

o Planning, installing and configuring the Metaframe XP. Administering the

Metaframe XP by using the CMC and other tools for the legacy versions of

the Metaframe.

o Installing the patches, Feature Releases on Metaframe xp servers.

Experience in the Feature packs 1, 2 and 3.

o Maintaining the Licenses of the OS, applications and Metaframe

connections.

o Collected the data from the ticketing systems and defined the better

processes for reducing the problems and incidents in the IT

infrastructure.

o Raising the Change request, implementing and documenting the Change.

o Installation and maintenance of ADAM (AD LDS) of Active directory

o Experience in using ILM for Synchronizing Identity Information of users

o Strictly following ITIL process in all the task and change managements.

o Have experience with resolving issues in HIPPA requirements.

o Have experience with WRM which is a security technology for Windows

Server 2003/2008 that works with RMS-enabled applications

o Modifying Active directory schemas in different domains.

o Giving application layer firewall support and routing using ISA server.

o OS vulnerability testing and AV patching and reporting

o Have experience with DCS to resolve problems regarding to service

location changes, networking issues.

o Preventing programs from replacing critical Windows system files using

Windows File Protection WFP.

o Provide weekly status reports on Server/Systems capacity and performance

o Experience in Virtualization of CPU, Storage, Disk Files in VMware

o Managing windows group policy using SDM

o Hard disk Management - BASIC, DYNAMIC, RAID - 0, RAID - 1, RAID -5.

o Experience in file transfer from one server to another with FTP and

ROBOCOPY.

Excellus, Rochester NY

Aug' 07 - Apr' 08

Systems Administrator

o Supporting applications on Windows 2000,2003,2008 servers, Unix servers,

MS Exchange servers

o Supported applications Kronos 6.0,6.1 and Kronos C.0

o Taking care of Windows clustering, Public Key Infrastructure, Deployment

experience with ASP and DLL codes

o Managed server hardware, configuration and management software

o Supported on-call issues/problems

o Managing Wintel systems and writing Script as and when needed

o Managing messaging systems, administration of Windows networks, Unix

servers through DAMEWARE

o Managing Active Directory and Windows server 2003/2008,Unix servers and

the Datacenter management

o Experience in creating Virtual Machines(VMware) based on project

requirement

o Expertise in monitoring VMs and performance tuning issues in VMware

o Designing Tree structures in Active directory

o Taking care of cluster failovers in HP DL585 servers.

o Supporting Applications through ADAM

o Maintain corporate Hardware, Software engineering, installation, testing,

configuration, maintenance, and third level troubleshooting

o Perform Root Cause Analysis and Manage Performance/Capacity

o Assisted in architects by providing recommendation based on evaluation of

current systems, network, security, controls and system resources.

3i- Infotech, Edison NJ

Sep'06- Aug'07

System Operations Specialist

o Managing and Maintaining Servers of Windows NT,Windows 2000,Windows 2003

o Installation, configuration, upgrade maintenance of PC's, Servers and

Printers.

o Creation / Deletion of Users, Groups. Implementing system policies.

o Installation of Operating Systems - Window 95/ Windows 98 / Windows NT

o Installing and Troubleshooting of issues arising out of patch updates

o Troubleshooting hardware related / networking issues.

o Troubleshooting TCP/IP, DHCP related issues.

o Installation of various software device drivers and hardware components.

o Cabling & crimping for systems, hubs and switches.

o Installing VMware ESX Server on HP Blade Servers

o Installation, configuration and testing of SCSI device such as hard

drives, backup tape drives.

o Configuring and troubleshooting desktops, laptops and servers.

o Handle and troubleshoot operating system installations, software

installations such as Ms-office, PC Anywhere Anti-virus software,

Personal web server.

o Configure and troubleshooting Microsoft outlook and outlook express.

o Taking care of application health checks also, working beyond

scheduled/long hours.

o Doing load testing /regression & performance testing on Production

servers. Doing regression/performance and load testing on testing/staging

and Production environments.

o Configuration and trouble shooting of Windows Cluster and network Load

balancing.

Object web, Hyderabad, India.

Jul'04 to Sep'06

Jr.System Administrator

o Managing MS Windows Server 2000 servers and its administration

o Taken care of network Printers and diagnose computer hardware, software,

and workstation network problems and provide solutions to problems.

o Managing protocols TCP/IP, LAN/WAN development

o Monitoring system logs on all servers and devices identify related

troubles, upgrade and support of systems hardware, software.

o Supporting printer installation, maintenance and trouble shooting onsite.

o Supporting remote desktop management team, provide Tier II support to

resolve both software/hardware and network connectivity issues, including

file, mail, remote connectivity (VPN)

o Install and configuration of various software like SQL and 3rd party

tools on windows environments.

o Involved in desktop imaging( Norton Ghost) and Configured RAID levels to

take backups

o Supporting printer installation, maintenance and trouble shooting onsite

o Implementation of the group policy in Active Directory services

o Troubleshoot all the server related problems

o Attend the change control meetings

o Worked on MS SQL and Oracle database configuration

o Managed network troubleshooting, cable tracing, etc through ticketing

system and managed SLA's

o Monitor systems to ensure availability and stability.

o Maintain corporate Hardware, Software engineering, installation, testing,

configuration, maintenance, and third level troubleshooting.

Educational Qualification: Bachelors in Computer Science Engineering from

JNTU, India

Contact this candidate