Home Health Manager

Location:

Seguin, TX, 78155

Posted:

August 19, 2011

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MARY CARROLL, RN BSN

**** ** ****

SEGUIN, TEXAS 78155

CELL PHONE 210-***-****

EDUCATION: UNIVERSITY OF SOUTH CAROLINA

GRADUATED 1989

BACHELOR OF SCIENCE IN NURSING

UNIVERSITY OF SOUTH CAROLINA

GRADUATED 1980

ASSOCIATE DEGREE IN NURSING

EXPERIENCE: COMFORT CONNECTION PERSONAL ASSISTANCE

SERVICES, LICENSED HOME HEALTH, AND PHC

SAN MARCOS, TEXAS 78666

ADMINISTRATOR 2/28/10 TO PRESENT

RESPONSIBLE FOR IMPLEMENTING AND

SUPERVISING THE

DEVELOPED AN EMERGENCY PREPAREDNESS

BINDER.

RESPONSIBLE FOR THE PROVISION OF ALL

AGENCY'S

SERVICES.

ORGANIZE AND DIRECT THE AGENCY'S ON-GOING

FUNCTIONS.

ASSURE THAT THE DOCUMENTATION OF SERVICES

PROVIDED IS

SERVICES.

EMPLOY QUALIFIED, COMPETTENT PERSONNEL.

ENSURE CONTINUING EDUCATION FOR STAFF AND

AGENCY'S POLICIES AND PROCEDURES.

SUPERVISE AND EVALUATE CLIENT SATISFACTION

SURVEYS ON

ALL CLIENTS SERVED.

ENSURE COMPLIANCE WITH ALL STATE AND

FEDERAL LAWS

RELATING TO ALL OF THE OPERATIONS OF THE

AGENCY.

NURSING SUPERVISOR/NURSE AIDE SCHOOL

SUBSTITUTE INSTRUCTOR

7/23/09-2/28/10

RESPONSIBLE FOR INITIATING A PRIMARY HOME

CARE

PROGRAM FOR CURRENT AGENCY.

DEVELOPED POLICIES FOR THE PHC PROGRAM AND

UPDATED THE CURRENT PAS POLICIES, EMPLOYEE

HANDBOOK, EMERGENCY PREPAREDNESS PLAN AND

DEVELOPED AN EMERGENCY PREPAREDNESS BINDER.

ASSIST WITH CRIMINAL HISTORY CHECKS AND

WORK

CLOSELY WITH THE SCHEDULER FOR DAILY

PATIENT

CARE.

ENSURE THAT DOCUMENTATION OF SERVICES

PROVIDED

IS ACCURATE AND TIMELY.

ENSURE ADEQUATE EDUCATION, COMPETENCY AND

EVALUATION OF STAFF.

RESPONSIBLE FOR RN DELEGATED TASKS BY A

COMPETENCY SKILLS CHECKLIST FOR THE AIDES

IN THE

FIELD.

RESPONSIBLE FOR INSERVICES TO IMPROVE STAFF

KNOWLEDGE AND SKILLS.

ENSURE QA/PI FOR DESIRED PATIENT OUTCOMES.

MARKET TO THE NUMEROUS PHYSICIANS AND

FACILITIES

IN SAN MARCOS AND SURROUNDING AREAS.

PRESENTLY CONTRACTED WITH A COMPANY THROUGH

COMFORT CONNECTION TO MONITOR AND CHECK OFF

THEIR CNA's ON COMPETENCY SKILLS AND ON-SITE

VISIT

EVALUATIONS.

SUBSTITUTE CERTIFIED NURSE AIDE SCHOOL

INSTRUCTOR

RESPONSIBLE FOR EDUCATING NURSE AIDE STUDENTS

BE EFFICIENT, SENSITIVE, CARING MEMBERS OF

THE

HEALTH-CARE TEAM, AND TO MAKE DECISIONS BASED

OBJECTIVE OBSERVATION, CRITICAL THINKING

SKILLS

AND TIMELY REPORTING TO SUPERVISOR.

RESPONSIBLE FOR FOLLOWING THE APPROVED CNA

CURRICULUM, FOR THE COURSE OF STUDY, AND

TEACHING THE SKILLS WHICH ARE NEEDED TO BE

EFFICIENT IN PROVIDING CLIENT CARE.

EDUCATE THE STUDENTS ON THEIR ROLES AS A

HEALTH-

CARE TEAM MEMBER, FOUNDATIONS OF CLIENT CARE,

PERSONAL CARE SKILLS, BASIC NURSING SKILLS,

CLIENT

REHABILITATION, NUTRITION/HYDRATION AND

COMMON

DISEASES OF THE BODY SYSTEMS.

ENFORCE A CARING ATTITUDE, CLIENT ADVOCACY

AND

THE IMPORTANCE OF FOLLOWING THE PLAN OF CARE.

ST. PHILLIP'S COLLEGE

VOCATIONAL NURSING SCHOOL

SAN ANTONIO, TEXAS 78203

VOCATIONAL NURSING INSTRUCTOR

8/12/08-02/03/09

RESPONSIBLE FOR EDUCATING STUDENTS IN THEIR

FIRST

YEAR OF NURSING SCHOOL AND TEACHING THEM TO

STRIVE AT MAINTAINING THE HIGHEST ETHICAL

STANDARDS WHICH ARE VITAL TO THEIR SUCCESS.

EDUCATED STUDENTS TO INCLUDE ALL ASPECTS OF

NURSING IN ALL THE MAJOR SETTINGS IN WHICH

THEY

MAY BE EMPLOYED.

ACTED AS AN ADVISOR TO THE STUDENTS IN ORDER

FOR

THEM TO SEEK A POTENTIAL FOR LEARNING AND

SUCCESS.

RESPONSIBLE FOR TEACHING THE BASIC NURSING

SKILLS

IN WHICH STUDENTS WILL USE THROUGHOUT THEIR

NURSING CAREER AND GUIDING THEM ON HOW TO

THINK

CRITICALLY AS A TOOL FOR LEARNING, PROBLEM-

SOLVING, COMMUNICATING AND COLLABORATING

WITH

OTHER HEALTH TEAM MEMBERS.

RESPONSIBLE FOR TEACHING THE IMPORTANCE OF

MAINTENANCE OF WELLNESS AND PROMOTION OF

FOCUSING ON PATIENT NEEDS AND ADDRESSING

THEM

APPROPRIATELY.

GUIDED THE STUDENTS IN THE CLINICAL SETTING

UTILIZE THEIR LEARNED SKILLS AND TO MASTER

THESE

SKILLS CORRECTLY AND SAFELY WHILE TAKING

CARE OF

PATIENTS.

VAMOS HOME HEALTH

MCALLEN, TEXAS 78504

DIRECTOR OF NURSES/ALTERNATE

ADMINISTRATOR/QA DIRECTOR

9/07-7/08

ASSISTED IN PLANNING OVERALL DEVELOPMENT

AND

ADMINISTRATION OF THE AGENCY AS SET FORTH

IN THE

POLICIES AND PROCEDURES

PARTICIPATED IN THE DEVELOPMENT OF

ADMINISTRATIVE POLICIES AND PROCEDURES

RELATING

TO THE AGENCY.

DIRECTED IMPLEMENTATION OF APPROVED WORK

METHODS AND PROCEDURES THAT REFLECT

IMPROVEMENT IN THE PATIENT'S HEALTH STATUS.

REVIEWED AND EVALUATED EXISTING POLICIES

AND

PRACTICES TO DETERMINE IF CURRENT METHODS

PROVIDED THE MEANS FOR THE STAFF TO CARRY

OUT

THEIR RESPONSIBILITIES AND IMPROVE PATIENT

OUTCOMES.

REVIEWED, ANALYZED AND APPRAISED THE

EFFECTIVENESS OF THE TOTAL AGENCY PROGRAM

AND

COORDINATED THE QUARTERLY CLINICAL REVIEW

PROGRAM.

SUPERVISED JOB CLASSIFICATIONS AND JOB

DESCRIPTIONS OF PROFESSIONAL PERSONNEL.

SELECTED AND MAINTAINED A QUALIFIED, WELL-

ORGANIZED STAFF TO PROVIDE CARE FOR THE

NEEDS OF

THE CLIENTS.

ESTABLISHED STAFFING PATTERNS WHICH

REFLECTED

THE QUALITY AND QUANTITY OF VARIOUS

PERSONNEL

NECESSARY TO PLAN, PROVIDE AND SUPERVISE

THE

CARE RENDERED TO CLIENTS AND FAMILIES.

ESTABLISHED METHODS FOR COORDINATION OF

CARE

BY ALL DISCIPLINES.

PROVIDED LEADERSHIP IN PROMOTING AND

MAINTAINING STANDARDS FOR GIVING HIGH

QUALITY

CARE BY ALL MEMBERS OF THE CLIENT CARE TEAM

AND TAUGHT EMPLOYEES HOW TO IMPROVE

PRACTICE WITHIN THE AGENCY.

CONSULTED WITH PHYSICIANS IN MATTERS

RELATING

TO CLIENT CARE SERVICES.

PROMOTED STAFF DEVELOPMENT BY UTILIZING

CAPABILITIES OF NURSING PERSONNEL IN THE

DEVELOPMENT OF ORIENTATION AND STAFF

EDUCATION

PROGRAMS.

ENCOURAGED AND ASSISTED PERSONNEL TO

CONTINUE

SELF-IMPROVEMENT THROUGH FORMAL EDUCATION,

EDUCATIONAL MEETINGS AND ACTIVE

PARTICIPATION IN

PROFESSIONAL AND REATED ORGANIZATIONS.

PROVIDED FOR CONTINUING EVALUATION OF THE

PROGRAM BY EVALUATING SERVICE POLICIES AND

FUNCTIONS AND BY EVALUATING THE PERFORMANCE

THE INDIVIDUALS IN THE PROGRAM IN RELATION

ESTABLIHED STANDARDS AND THE INDIVIDUAL'S

PROFESSIONAL DEVELOPMENT.

SERVED AS A MEMBER OF THE ADVISORY

COMMITTEE.

ASSISTED IN INTERVIEWS AND HIRED SELECT

HOME

HEALTH CARE PERSONNEL.

CONSULTED WITH PHYSICIANS WHEN NECESSARY TO

ENSURE SAFE, EFFICIENT QUALITY PATIENT

CARE.

DEVELOPED AND PURSUED REFERRAL SOURCES AND

FACILITATED ON-GOING RELATIONSHIPS WITH

VARIOUS

MEDICAL AND HEALTH COMMUNITIES.

BASEL MISSION HOME HEALTH

EDINBURG, TEXAS 78539

ADMINISTRATOR

04/07-8/07

RESPONSIBLE FOR IMPLEMENTING AND

SUPERVISING

THE ADMINISTRATIVE POLICIES OF THE AGENCY.

SUPERVISED THE PROVISION OF ALL SERVICES.

ORGANIZED AND DIRECTED THE AGENCY'S ON-

GOING

FUNCTIONS.

ASSURED THAT THE DOCUMENTATION OF SERVICES

PROVIDED IS ACCURATE AND TIMELY.

EMPLOYED QUALIFIED, COMPETENT PERSONNEL.

ENSURED STAFF CONTINUING EDUCATION AND

REGULAR

EVALUATIONS.

IMPLEMENTED AN EFFECTIVE BUDGETING AND

ACCOUNTING SYSTEM THAT PROMOTED THE HEALTH

AND SAFETY OF THE AGENCY'S CLIENTS.

SUPERVISED AND EVALUATED CLIENT SATISFACTION

SURVEY REPORTS ON ALL CLIENTS SERVED.

IMPLEMNTED THE AGENCY'S MEDICAL AND

PERSONNEL

POLICIES/PROCEDURES INCLUDING THEIR REGULAR

ASSESSMENT FOR ACCURACY.

MONITORED THE AGENCY'S QUALITY ASSURANCE

PERFORMANCE IMPROVEMENT PROGRAM.

SERVED AS LIAISON BETWEEN THE AGENCY AND THE

MEDICAL COMMUNITY AND THE PUBLIC.

ANGELS OF MERCY HOME HEALTH

PENITAS, TEXAS 78576

QUALITY ASSURANCE/PERFORMANCE IMPROVEMENT

DIRECTOR 10/06-03/07

RESPONSIBLE FOR CONDUCTING AN ON-GOING,

COMPREHENSIVE, INTEGRATED AGENCY ASSESSMENT

OF THE QUALITY AND APPROPRIATENESS OF THE

CARE

BEING PROVIDED.

AGGREGATED AND TRENDED DATA COLLECTED TO

CORRECT IDENTIFIED PROBLEMS IN COLLABORATION

WITH MANAGEMENT.

MONITORED ALL SERVICE PROVIDERS FOR EFFECTIVE

INTERCHANGE AND COORDINATON OF CARE IN

PROVIDING CARE.

PREPARED ANNUAL QUALITY IMPROVEMENT REPORTS

PART OF THE ANNUAL AGENCY EVALUATION.

ENSURED COMPLIANCE WITH ALL LOCAL, STATE AND

FEDERAL LAWS RELATING TO ALL OF THE

OPERATIONS

OF THE AGENCY.

ASSISTED WITH THE ESTABLISHMENT OF PUBLIC

RELATIONS PROGRAM TO FOSTER GOOD WORKING

RELATIONS WITH PHYSICIANS AND COMMUNITY

AGENCIES.

RESPONSIBLE FOR REVIEWING PATIENT ADMISSION

AND

RECERTIFICATION PAPERWORK FOR PROPER SEQUENCE

AND ICD 9 CODING OF THE DIAGNOSES.

REVIEWED PLANS OF CARE FOR COMPLETENESS AND

COMPLIANCE.

AUSTIN HOME HEALTH CARE

SAN MARCOS, TEXAS

RN CASE MANAGER 3/05-10/05

WAS RESPONSIBLE TO SEE THAT THE PLAN OF CARE

WAS

CARRIED OUT THROUGH PERFORMANCE AND LEADERSHIP

OF SUBORDINATE PERSONNEL.

COORDINATED THERAPIES AS WAS RELATED TO THE

DELIVERY OF QUALITY CARE.

SUPERVISED LVNS, THERAPISTS AND NURSE AIDES.

PERFORMED THE INITIAL ASSESSMENT ON PATIENTS

AND

INITIATED THE PLAN OF CARE.

PERFORMED INTAKE COORDINATION AND INSURANCE

VERIFICATION.

PROVIDED SERVICES REQUIRING SUBSTANTIAL

SPECIALIZED NURSING PROCEDURES.

VISTACARE HOSPICE

SAN ANTONIO, TEXAS

DIRECTOR OF CLINICAL SERVICES 7/04-3/05

SUPERVISED THE PATIENT CARE MANAGERS, FIELD NURSES, AIDES,

SOCIAL WORKERS, CHAPLAINS AND BEREAVEMENT COORDINATORS.

ENSURED THE COORDINATION OF CARE TO PATIENTS

AND

FAMILIES.

ASSURED THAT STAFF WAS FAMILIAR WITH

APPROPRIATE

POLICIES AND PROCEDURES.

IMPLEMENTED TEAM BUILDING AND APPROVED STAFF

SUP-

PORT ACTIVITIES AS A MEMBER OF THE SITE

LEADESHIP

TEAM, PARTICIPATED IN PROVIDING ORIENTATION,

EDUCATION, LEADERSHIP, AND ACCOUNTABILITY TO

PROGRAM STAFF.

ENSURED THAT THE PROGRAM SITE WAS COMPLIANT WITH ALL STATE AND

FEDERAL REGULATIONS.

PARTICIPATED IN THE CQI PROCESS TO IMPROVE QUALITY AND

COMPLIANCE.

ENSURED COORDINATION OF ON-CALL STAFF TO ASSURE APPROPRIATE

PATIENT COVERAGE.

MONITORED PATIENT CARE COSTS AND STAFFING MODEL TO ENSURE

COMPLIANCE WITH BUDGET.

ASSURED THAT ALL OUTSIDE SERVICES WERE PROPERLY AUTHORIZED AND

BILLS WERE ACCURATE.

PERFORMED DUTIES OF MANAGER OF EDUCATION AND COMPLIANCE AND

PATIENT CARE MANAGER IN THEIR ABSENCES.

PERFORMED DUTIES OF THE ADMISSIONS COORDINATOR AND THE

CONTINUIOUS CARE MANAGER IN THEIR ABSENCES.

PARTICIPATED IN STAFF TRAINING AND EDUCATION PROGRAMS.

PERFORMED INSERVICES AT DIFFERENT FACILITIES TO PROMOTE

HOSPICE,, INCLUDING PAIN MANAGEMENT, EMOTIONAL SUPPORT,

PSYCHOSOCIAL AND SPIRITUAL NEEDS.

CENTRAL TEXAS MEDICAL CENTER

SAN MARCOS, TEXAS

DIRECTOR OF NURSES 04/03-07/04

RESPONSIBLE FOR DIRECTING THE CLINICAL OPERATIONS OF THE HOME

HEALTH DEPARTMENT AS THE DIRECTOR OF NURSING.

PROVIDED SUPERVISION OF ALL CLINICAL STAFF

(NURSING,

HOME HEALTH AIDES, PHYSICAL THERAPISTS, SPEECH

THERAPISTS, OCCUPATIONAL THERAPISTS AND MEDICAL

SOCIAL WORKERS).

DIRECTED THE WEEKLY SCHEDULING OF PATIENT VISITS FOR ALL

DISCIPLINES TO BE IN COMPLIANCE WITH THE PATIENTS' PLAN OF CARE.

DEVELOPED, IMPLEMENTED AND EVALUATED POLICIES,

STANDARDS, EDUCATIONAL INSERVICES AND PROGRAMS

WHICH

SUPPORTED THE SERVICES PROVIDED BY THE HOME

HEALTH

DEPARTMENT.

DEVELOPED, IMPLEMENTED AND ANALYZED QUALITY IMPROVEMENT

ACTIVITIES AND OUTCOMES OF THE DEPARTMENT.

MONITORED PRODUCTIVITY OF FTES BY MEASURING THEIR STANDARD

PRODUCTIVITY GOALS.

ASSISTED IN IMPLEMENTING A MARKETING PLAN FOR THE CLINICAL

EDUCATIONOF PHYSICIANS AND HEATH CARE AGENCIES.

PARTICIPATED IN MARKETING FOR THE PROMOTION OF SERVICES THAT

CTMC HOME HEALTH OFFERED.

WAS RESPONSIBLE FOR EMPLOYEE PERFORMANCE EVALUATIONS.

WAS RESPONSIBLE FOR THE AIDE COMPETENCY

SKILLS/EDUCATION EACH MONTH.

WAS RESPONSIBLE FOR INTERVIEWING, HIRING AND

TRAINING EMPLOYEES AND PLANNING, ASSIGNING AND

DIRECTING JOB RESPONSIBILITIES.

PERFORMED THE DUTIES OF IN-HOUSE CLINICAL EDUCATOR, PROVIDING

THE STAFF WITH MONTHLY EDUCATIONAL INSERVICES.

DEVELOPED THE 2004 HOME HEALTH EDUCATIONAL

PLAN,

WHICH PROVIDED THE CLINICAL STAFF WITH MONTHLY

UPDATES/INSERVICES, GIVEN BY THE CLINICAL

EDUCATOR.

ORGANIZED AND DIRECTED COMPLIANCE WITH

ACCREDITING AND REGULATORY AGENCY STANDARDS.

PROVIDED STAFF WITH COPIES OF UPDATES OR

CHANGES

IN REGULATIONS/POLICIES.

CLINICAL EDUCATOR 08/02-07/04

WAS RESPONSIBLE FOR IMPLEMENTING THE YEARLY EDUCATION PLAN FOR

THE STAFF.

EDUCATED THE PHYSICIANS, DISCHARGE PLANNERS, HEALTHCARE

FACILITIES AND OTHER REFERRAL SOURCES ON THE CLINICAL PROGRAMS

OFFERED BY CTMC HOME HEALTH.

ASSISTED THE BUSINESS DEVELOPMENT DEPARTMENT WITH THE CREATION

OF A CTMC HOME HEALTH WEBSITE.

PROVIDED STAFF WITH MONTHLY INSERVICES AND CEU PROGRAMS.

MARKETED TO THE COMMUNITY, PHYSICIANS, HEALTHCARE FACILITIES AND

OTHER REFERRAL SOURCES.

INTAKE COORDINATOR 0 8/02-04/03

COORDINATED THE INTAKE OF HOME HEALTH

REFERRALS. COMPLETED

THE HOME HEALTH REFERRAL/ADMISSION DATA SHEET

AND DISTRIBUTED

IT TO THE APPROPRIATE HOME HEALTH CLINICIANS.

WAS RESPONSIBLE FOR VERIFICATION OF INSURANCE BENEFITS.

PROVIDED ASSISTANCE AND DIRECTED SERVICES TO PATIENTS AND THEIR

FAMILIES IN ASSURING THAT THEY WERE PROVIDED WITH EDUCATION,

TAUGHT SPECIAL SKILLS AND EVALUATED THESE SERVICES.

PERFORMED PERIODIC REVIEW OF PATIENT, EMPLOYEE

VISITS AND DAILY ACTIVITIES TO ASSURE

CONFORMANCE.

WITH AGENCY STANDARDS, LICENSURE REQUIREMENTS

AND NURSING STANDARDS.

REVIEWED MEDICAL RECORDS OF PATIENTS COVERED UNDER M-CARE, M-

CAID AND INSURANCE, CHECKING FOR ACCURACY, DOCUMENTATION,

CLARIFICATION AND CONSISTENCY WITH PAYOR REQUIREMENTS.

ARRANGED FOR HOME HEALTH AND SUPPORTIVE SERVICES FOR

PATIENTS/CAREGIVERS AND COORDINATED SUCH SERVICES.

ASSISSTED WITH CARE PLANNING AND TEAM COLLABORATION TO PROVIDE

COMPREHENSIVE SERVICES TO THE PATIENTS AND FAMILIES BASED ON

IMMEDIATE AND LONG-TERM GOALS IDENTIFIED IN THE

INTERDISCIPLINARY CARE PLAN.

DISCHARGE LIAISON 08/02-04/03

WAS RESPONSIBLE FOR FACILITATING REFERRALS AND ADMISSIONS TO

HOSPITAL STAFF AND DISCHARGE PLANNERS.

EDUCATED HOSPITAL STAFF ON PATIENT QUALIFICATIONS FOR HOME

HEALTH AND HOSPICE.

VISITED WITH PATIENTS WHO WERE TO RECEIVE HOME HEALTH/HOSPICE TO

EDUCATE THEM ON WHAT TO EXPECT AFTER DISCHARGE FROM THE

HOSPITAL.

PROMOTED THE SERVICES WHICH CTMC HOME HEALTH/HOSPICE OFFERS.

SPOKE WITH PHYSICIANS ON THE GUIDELINES FOR HOME HEALTH/HOISPICE

AND HOW PATIENTS QUALIFY FOR THESE SERVICES.

NURSE MARKETER FOR HOME HEALTH/HOSPICE

08/02-04/03

WAS RESPONSIBLE FOR PROMOTING THE SERVICES OF THE AGENCY TO

PHYSICIANS, HEALTHCARE FACILITIES AND OTHER REFERRAL SOURCES.

PARTICIPATED IN HEALTH FAIRS, SEMINARS, WORKSHOPS AND

INSERVICES, IN THE MARKETING FIELD.

DEVELOPED A MARKET PLAN TO AID IN THE ACTUAL MARKET PROCESS.

WAS CONSTANTLY IN TOUCH WITH OUR MARKET CLIENTS WITH FOLLOW-UPS.

PROVIDED LUNCHEONS, GIFTS, BROCHURES, ETC., TO REMIND MARKET

CLIENTS THAT THE AGENCY WAS THERE FOR THEM.

PRESENTED EACH CONTACT WITH A PORTFOLIO OF THE AGENCY'S

SERVICES, ALONG WITH A BRIEF VERBAL SUMMARY OF EACH.

TEAM LEADER 10/01-08/02

SUPERVISED THE CLINICAL FIELD STAFF.

WAS RESPONSIBLE FOR SCHEDULING THE PATIENT VISITS FOR THE

CLINICAL FIELD STAFF.

WAS RESPONSIBLE FOR STAFF EDUCATION.

ASSISTED IN THE CARE PLANNING PROCESS.

COORDINATED ACTIVITIES OF HEALTH TEAM MEMBERS TO PROVIDE

COMPREHENSIVE CARE AND CONTINUITY OF SERVICES.

GUADALUPE VALLEY HOSPITAL

SEGUIN, TEXAS

DIRECTOR OF NURSING 4/99-3/01

DUTIES INCLUDED IMPROVING ORGANIZATIONAL PERFORMANCE SUCH AS

UPDATING POLICIES AND PROCEDURES, PARTICIPATING IN CONTINUING

QUALITY IMPROVEMENT AND COMMUNICATING STAFF CONCERNS.

INSTRUCTED, SUPERVISED AND COUNSELED PATIENTS AND FAMILY

MEMBERS REGARDING THEIR DIAGNOSES, TREATMENT REGIME AND OTHER