Manager Customer Service

Evangeline E. Towry

*** ******* **. *********, ** 37388

Cell: 931-***-**** 931-***-****

***************@*******.***.***

Medical Office Administrator

Profile

Administrative support professional offering versatile office management skills and proficiency in

Microsoft Office programs. Strong planner and problem solver who readily adapts to change,

works independently and exceeds expectations. Able to juggle multiple priorities and meet tight

deadlines without compromising quality.

Education

MCED Career College-Fresno, CA

Relevant Courses:

Billing & Coding

ICD-9, CPT, & HCPCS coding

Claim submission

EMR

HIPAA

Scheduling

Medical Office Computer Compliance

Professional Office Procedures

Graduate: July 2008

Certified Medical Administrative Assistant & Billing/Coding Specialist

Ashford University, IA

In Process: BA in Healthcare Administration

Minor: Human Resource Management

Specialization: Information Systems

Graduation Date: Sept. 24, 2012

GPA: 3.1

Current Credits: 85

Key Skills

Office Management Report & Document Preparation Records Management

Office

Skills: Teambuilding & Spreadsheet & Database Creation Meeting & Event Planning

Supervision Accounts Payable/Receivable Inventory Management

Staff Development & Bookkeeping & Payroll Front-Desk Management

Training Staff Scheduling

Policies & Procedures

Manuals

Computer Skills: MS Word MS Outlook Brickell

MS Excel Quik Doc HCHB

MS PowerPoint QuickBooks Caretinuum Live

Experience

Home Care Solutions-Tullahoma Office Manager, Nov. 2009-Feb. 2011

Managed business office for home health agency.

Highlights:

• Key clinician visits & batch/post for payroll daily

• Maintain payroll logs

• Prepare documents for Oasis visits

• Create 485’s & key verbal physician orders

• Schedule all clinical visits, accordingly

• Prepare weekly billing audits

• Create new patient charts

• Enter physician orders into system

• Enter clinician’s orders into system

• Fax orders to corresponding physicians

• Maintain Med Alerts for all patients

Psychological & Office Manager, Apr. 2009-Oct. 2009

Counseling Asso.-

Hsv, AL

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as

the assistant to Dr. Belvia Matthews/Owner.

Highlights:

Reduced to a zero balance in three months; maintained a low balance throughout

employment.

Maintained all authorizations from various insurance panels for all four doctors.

Prepared billing packet by Thursday of each week. Ensured that it included all super bills

for each patient and included diagnosis/procedure codes.

Handled all privacy related issues.

Facilitated two Doctorial Interns.

Facilitated the Headstart Program; prepared interns schedules for observations to be turned

in by a strict deadline

Scheduled patients for all four doctors.

Prepared all correspondence.

Maintained doctor’s credentials for various insurance panels.

CNAHSI-Hsv, AL Billing Specialist, Nov. 2008- Apr.

2009

Responsible for billing numerous patient accounts daily.

Highlights:

• Filed all BC/BS claims daily.

• Entered Medicaid crossovers daily.

• Answered all patient concerns regarding balances

• Prepared statements daily

MedPort Inc., Tullahoma, TN Admin. Asst, July 2008-Aug. 2008

Responsible for gathering required data to re-submit claims.

Highlights:

• Directed calls to appropriate department.

• Faxed documents.

• Alphabetized employee documents.

• Prepared older documents for storage.

PictureMe, Shelbyville, TN Asst. Manager, Aug. 2007-July 2008

Maintained portrait studio and sales.

Highlights:

• Provided outstanding customer service.

• Photographed people of all ages.

• Maintained high sales average.

References available upon request

Contact this candidate