Customer Service Sales

*** ******* *****, ********, ** *****

Franshell Everson

Cellular 504-***-****

Merchandiser

Customer service professional with 10 years experience interacting with the public. Highly qualified in

service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced

environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and

interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance

with an ability to learn new procedures quickly.

Areas of Expertise

Issued return authorizations and processed credits and rebills to resolve shipping discrepancies and

invoicing errors. Developed a customized order entry process to meet customers' specific ordering needs,

improving accuracy, on-time delivery, and customer satisfaction. Regularly made sales quotas. Rapidly

mastered new product data. Maintained responsibility for management of in-store promotional activities and

advertising materials.

Experience

Dillards Dept. Store, New Orleans,la 2004 to 2008

Cashier

Ensured the highest levels of customer service and satisfaction. Advised customers on new styles, fashion

trends, and product features. Developed close and personal relationships with clients to ensure customer

loyalty and retention. Acquired an expertise in customer service and "closing the sale". Established

shipping and receiving procedures, which streamlined operations and increased efficiency. Contacted

customers to notify them of special sales and new merchandise shipments.

Mosiac, Texas 2008 to Present

Merchandiser

h Developed close and personal relationships with clients to ensure customer loyalty and retention

h Advised customers on new styles, fashion trends, and product features

h Ensured the highest levels of customer service and satisfaction

h Developed expert product knowledge of make up, hair care products and salon equipment to sell to

professional aestheticians, hair dressers and salon owners

h Designed booth and direct vendors in creation of display materials; oversaw booth set-up and

merchandise display

h Acquired an expertise in customer service and "closing the sale"

h Sent thank-you notes for patronage, and cards on special occasions

Lawerence Merchandiser, Tx 2004 to 2004

Merchandiser

h Advised customers on new styles, fashion trends, and product features

h Ensured the highest levels of customer service and satisfaction

h Designed booth and direct vendors in creation of display materials; oversaw booth set-up and

merchandise display

h Provided on-call clothing and accessory consultation for personal shopper customers

h Participated in receiving, check-in, and stocking of merchandise, prepared products for sale, updated

and maintained existing client accounts, demonstrated new products, and trained clients in use and

application of new cosmetics

h Handled stock, customer special and repair shop orders with various vendors nationwide, providing

technical information regarding equipment, order parts, returns, and special orders

h Contacted customers to notify them of special sales and new merchandise shipments

Education

L.W Higgins, Marrero,La 1998

UNO, New Orleans,La 2000

Bussiness

Additional Skills

Team Motivation

h

Time Management

h

Visual Merchandising

h

Team Leadership

h

Telephone Communications

h

Strategic Sales Planning

h

New-Store Openings

h

Contact this candidate