Manager Insurance

Angeline R. Poulos

**** *. **. ******

Chicago, Il 60656

773-***-**** Home

773-***-**** Cell

*******@*********.***

Risk Manager Consultant: (1999- Present)

Millennium Information Services

An information center which contracts vendors throughout the US to prepare

Replacement Cost evaluations for single family and muliti-family dwellings.

- Manage, process, and responsible for a high volume of home inspections.

Companies include AAA, American Family, CNA, Encompass, Farmers, General

Casualty, Horace Mann, Kemper, National Grange, State Farm, Travelers and

Westfield.

- Inspections that are processed are book renewals, New Business,

Middle and High Value Homes.

- Training of new employees to inspect for quality review.

- Responsible for thoroughly investigating the inspection by checking

ground floor area, construction type, stories, external and liability

concerns.

- Generate referrals if any concerns are noted. (Vacant, business on

property, bodies of water, wood stoves, missing steps, dogs) etc.

- In charge of correcting and processing the inspections on the

computer and releasing into the Internet, which in turn is released to the

appropriate company.

- Oversee all inspections going to the insurance company pass the

requirements.

- Oversee incomplete inspections and send them back to the vendors for

issuing information.

- Run replacement costs on the Boechk program for high value homes

ranging from $1,000,000 plus.

- Deal with inspectors on a daily basis to assure. Accuracy of the

inspection.

- Work independently on a timely basis.

Operations Manager: (1996-1998)

St. Paul Federal Bank for Savings/ Charter One Bank

- Managed the administrative and data processing functions of the

insurance agency, a full line service agency providing complete lines of

property/casualty, life, health, and commercial line insurance.

- Directed activities of agency office services, processed insurance

policies, endorsements, billing, payments, escrow disbursements,

cancellations, homeowners claims, disability claims, supplies, inventory,

file room.

- Training new CSR's to the department including procedures with

insurance companies underwriting.

- Resolved problem situations beyond the authority of the CSR's.

Preformed job functions of CSR's when they were on vacation, sick, or job

openings.

- Monitored daily operations of the agencies back office staff ensuring

efficient and timely processing of applications, billing, mailings etc.

Included daily meetings with staff to review areas.

- Assessed performances and reviews, researched and analyzed reports

for management.

- Developed policies and procedures for the agency's back office

functions.

- Accountable for the servicing and retention of the agency's existing

book of business.

- Daily contact with agency staff, sales department, accounting,

escrow, and lending department. Also, daily contact with insurance

company's underwriters, claims adjusters, personnel and accounting staff.

SPF Insurance Agency CSR Manager (1993-1996)

SPF insurance Agency CSR Supervisor (1989-1993)

SPF insurance Agency Insurance CSR ( 1985-1989)

St. Paul Federal Bank Senior Teller- (1984-1985

New Accounts Counselor

St. Paul Federal Bank -Part time Teller (1982-1984)

Education 1977-1981 Northeastern Illinois University: Psychology

Other- Many company sponsored training courses- Seminars in the insurance

field.

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