Administrative Assistant Manager

edith ellen gardner

** ****** ******, *********, **. 06111, 860-***-**** (home), 860-***-**** (cell), *****@***.***

Front Office Administration/Office Manager

Dedicated business professional with strong organizational, management, technical, and interpersonal

skills developed through education and experience as a high-level administrative assistant and in the field of

corporate compliance

Excel in resolving employer challenges with innovative solutions, systems and process improvements

proven to increase efficiency, customer satisfaction and the bottom line

Offer advanced computer skills in MS Office

Key Skills

Office Management Report Preparation Records Management

Budget Development/Oversight Spreadsheet Creation Meeting & Event Planning

Staff Development & Training Expense Reduction

Policies & Procedures Manuals Internet Research

Transcription Inventory Management

Experience

Hartford Hospital 2009-2010

Hartford, CT.

Compliance Coordinator

Promoted over 20 years at Hartford Hospital culminating in responsibility for coordinating all office and

compliance requirements for the Corporate Compliance office during one (1) year absence of Corporate

Compliance Officer

Responsibilities:

• Creation of reports for high-level individuals within organization and system

• Resolve compliance issues for HH and system

• Resolve Hotline issues for HH and system

• Research federal, state, local regulations

• Create and update policies and procedures

• Develop and present required education to current and new employees

• Develop and monitor required compliance audit reporting

• Completion of required annual exclusion searches

Results:

• Developed efficiency-enhancing workflow/process improvements that made it possible to

accommodate increasing responsibilities necessitated by staff reductions

• Expanded annual exclusion search reporting system-wide resulting in more comprehensive reporting of

federal requirement for HC organizations

• Implemented new system for required annual exclusion searches resulting in an annual savings to the

organization of $20,000 - $25,000

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EDITH ELLEN GARDNER

Hartford Hospital 1999-2009

Hartford, CT.

Executive Assistant to VP Academic Affair/System Corporate Compliance Officer

Functioned in high-level support role to both VP and Compliance Officer. Handled busy phone system and

complex scheduling for both offices. Functioned as primary liaison to customers and ensured a consistently

positive customer experience.

Responsibilities:

• Front office administration to support staff

• Develop and monitor annual and special budgets

• Assist in development and monitoring of system-wide compliance monitoring program

• Ongoing monitoring and final reporting for annual exclusion search process

• Ongoing monitoring and final reporting for Hotline process

Results:

• Helped drive an increase in customer satisfaction

• Created monthly monitoring system for budgets which resulted in reduction of inaccuracies caused by

inappropriate use of funds and basic accounting errors.

• Became a trusted resource to individuals throughout the organization and earned a reputation for

maintaining a positive attitude and producing high-quality work.

Education

Charter Oak State College

• BS/Healthcare Administration with honors 2010

• Associates in Science 2006

Certifications/Appointments

• National Certification in Healthcare Compliance (CHC) 2009-current

• Notary Public 1998-current

• Board President Williamstown Condominiums 2005-2008

• Student Representative Charter Oak State College Foundation 2006-2007

• Certified Administrative Professional (CAP) 2004

• Certified Professional Secretary (CPS) 2003

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