Customer Service Sales

Pradyumna Kalita

*** ***** ******, *********,

New York 11553

Phone +1-516-***-****, E-mail :-

**********@*****.***

Professional Experience

British Telecom, Ireland

2007(Feb) - 2010(Mar)

Service Manager, British Telecom, Ireland 2009(Apr)

. Managed British Telecom Ireland's customer service team and foster an

environment in which customers enjoy

high levels of service and employees are positively motivated to

deliver top performance.

. Reduced the call by 18% by following the concept of "Right First

Time".

. Developed the inter-department relations.

. Strengthened the team by following the culture of teamwork, ethics,

respect, responsibility and helpfulness.

. Ensured workflow efficiencies, efficient complains handling, teamwork

environment, reward for hard work, less absenteeism and quality

assurance.

Network Technician, British Telecom, Ireland 2008(Sep)

. Worked on numerous network projects and service development

assignments with the Managers.

. Responsible and troubleshooting for the British Telecom Ireland's

Broadband, Dial-up, E-mail, web hosting etc.

Technical Support Representative, British Telecom, Ireland 2007(Feb)

. Investigated and resolved customer inquiries concerning technical

issues.

. Responsible for customer's e-mail inquiries about technical problems.

India Tobacco Corporation, India

2005(Jan) - 2005(Dec)

Market Surveyor

. Surveyed and analysis the new market opportunities for the existing

and new products.

. Based on the data, I had to prepare the data and had to send them to

my managers for Strategic Planning.

H.D.F.C. Bank, India

2002(July) - 2004(Nov)

Team Leader, Personal Loan

. Supervised and trained 14 sales representatives.

. Influenced and motivate the team to achieve the Personal Loan's

target of Rupees 100,00,000(Approx. $222,000) per month and had to

prepare for monthly/quarterly basis targets.

Sales Executive, HDFC Bank 2003(Feb)

. Have learned how to communicate with the customers effectively by

using numerous sells techniques like cold-calling, door-to-door sales.

.

Education

Frank G. Zarb School of Business, Hofstra University, New York, USA

2012(Dec)

Master of Business Administration in Marketing. Summer School at

Harvard Business School.

Institute of Commercial Management, Bournemouth, England

2010(Jun)

Post Graduation in Information Technology Management

Dublin Business School Dublin, Ireland

2007(Jan)

Post Graduation in Business Studies

Gauhati University Assam, India

2002(Jun)

Bachelor in Commerce

Certifications

CCENT in 2007 (Cisco Certified Entry Networking Technician)

EUCIP in 2008 (European Certification of Informatics

Professionals)

CCNA in 2009 (Cisco Certified Network Associate)

Membership

Vice President of Hofstra MBA/MS Marketing Association

Active member of SOS Children's Village International.

Member of American Marketing Associations.

Interest

Since I am always interested and curious to know the different cultural,

economical, political, social, and

physical dimensions of different cultures, I have travelled to many

counties to learn their ways.

Being a responsible person towards society, I have decided to

sponsor two children for their better future.

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