Customer Service Manager

*** ******** ***. ***. ***, Los Angeles, CA ***** ( 714-***-**** (

*******@****.***

Cynthia Pham

Objective

hard-working and diligent professional looking for an analyst position

with a progressive company where my management and analytical skills

will be useful in promoting company growth and ensuring an opportunity

for career advancement

Qualifications

Proficient in Microsoft Word, Excel, Outlook, and PowerPoint

Strong written and oral communication skills sharpened through

extracurricular college activities

Understanding, reasoning, and problem solving abilities developed

through customer service experience

Experience

August 2010 - The Princeton Review Encino, CA

Present

Operations Manager

Track expenses and revenue versus budget and reforecast and analyze

fluctuations

Assist in the budget & reforecast process

Develop, maintain, and distribute ad-hoc reports as needed

Manage an annual sales volume of over $1 million

Train and develop over 25 team members to achieve maximum efficiency

Administer bi-weekly payroll activities and ensure employees are paid

as expected and on time

April 2010 - June Henry Samueli School of Los Angeles, CA

2010 Engineering & Applied Sciences

Assistant to the Chief Financial Officer

Kept records of financial transactions for nearly 30 research projects

Helped organize fund raising events and raised in excess of $25,000

from donors

Provided administrative support to 8 departmental managers

Composed and typed routine correspondence with all faculty

Established and maintained permanent files for new grants and

contracts

September 2009 - Hammer Museum Los Angeles, CA

April 2010

Accounting Clerk

Maintained accurate records for approximately $50,000 in monthly

expenditures

Helped prepare roughly 10 financial statements for budget, billing,

and cost reports.

Responsible for matching invoices to procurement documents and

verifying invoices for payment

Provided clerical and accounting support for the entire finance

department

Keyed data into a general ledger computer system and posted financial

transactions

Education

September 2006 - University of California, Los Los Angeles, CA

June 2010 Angeles

B.A. Economics, Political Science

G.P.A. 3.75

Phi Beta Kappa

References

References are available on request.

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