Customer Service Representative

Arturo Camacho

Lakeside, CA *****

619-***-****

**********@*********.***

EXPERIENCE

Aradiant/ National Dispatch Center –9370 Chesapeake Drive 2000-2006

San Diego, CA 92123

IGuide (Information Guide)

• Relayed messages in English & Spanish from callers to paging devices

• Handled incoming calls for ticket sales for the San Diego Padres

DialAmerica Marketing Inc. – 9332 Clairemont Mesa Boulevard 2002, 2004

San Diego, CA 92123

TSR (Tele-Service Representative)

• Cold called prospects in English & Spanish offering services such as Bank of America

credit cards, Verizon DSL, HBO programming

Affinity Development Group – 10251 Vista Sorrento Parkway 2006-2011

San Diego, CA 92121

CSR (Customer Service Representative)

• Ensured calling in Costco members were referred to an auto dealer part of our network

for purchases of new vehicles

Monitor

• Provided quality and assurance by listening and scoring calls

• Counseled, trained and retrained agents as needed

Supervisor

• Lead and coach agents by being a role model, identify weaknesses and solutions, inspire

agents to do better by clearly communicating the department’s goals & expectations

• Ensure quality service for all programs

• Compiled reports (crystal reports, excel spreadsheets)

• Responsible for attendance records

• Provide managers with trends and feedback to improve overall operations

Vehicle Protection Plan Specialist

• Helped jump start program by working closely with upper management

• Handled incoming calls and set follow ups with members interested in purchasing

protection plans

EDUCATION

• San Diego State University - 2009 Bachelor s Degree in Spanish Language & Chicano

Studies

• Seminar - American Management Association – 2007 The Voice of a Leader

OTHER SKILLS / ABOUT ME

• Fluent in Spanish

• Knowledgeable of Microsoft Office (Word, Excel, Power Point, Access)

• Type 50 WPM

• Spent 5 months in Mexico assisting a Pemex executive, March – August 2011

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