Customer Service Representative
Resume:
Joanna J. Cantrell
Newman Lake, Washington 99025
**********@*******.***
Privileging/Credentialing Supervisor
Career Objective: Motivated, driven, and experienced person with a strong
background in development and review of standard procedures/ language for
documenting individual site Privileging/credentialing processes and requirements. I
am looking for a career opportunity within your company that will allow me to utilize
my acquired knowledge and experience in a Privileging/credentialing Supervisory
position.
Summary of Qualifications:
Ability to manage, coach and supervise employees
Strong communication skills, both verbal and written
Ability to make sound decisions based on fact, urgency, guidelines, goals and
regulations
Extremely detailed oriented
Ability to work in a team environment
Proficient in PC Windows, Internet and Outlook
Professional Experience:
Set policies and procedures for privileging department in collaboration with
team leads.
Managed and coach Hospital Contact Team Leads.
Performed bi-weekly reviews of outstanding issues to ensure follow up &
help team leads resolve issues.
Worked with team leaders to ensure appropriate distribution of work.
Perform annual written performance reviews.
Worked with other managers in department to insure flow of communication
and corporation to meet company needs.
Contributed continuous review and amending of the Physician services
policies and procedures.
Established training of all privileging specialists
Prepared and reviewed weekly reports follow up with any outstanding issues.
Worked with staff to ensure appropriate distribution of work as well as
efficient and effective workflow processes.
Managed workflow to meet deadlines.
Education:
1988 Spokane Falls Community College (General Studies)
1987 Graduate of Ferris High School
Employment:
Privileging Supervisor – vRad/Nighthawk Radiology Services -8/2007 to
present
Billing Analyst - Avista Advantage - 10/2004 to 8/2007
Customer Service Representative -Columbia Lighting - 9/1988 to 10/2004
2 years at US Bank Proofing Center – 10-key data entry, entering nightly
deposits and balancing totals. Worked as a second job while I was at
Columbia Lighting. 4 hours 3 days a week
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