Customer Service Marketing

Jeannine M. Grimm

*** ******* ***** ********* ***, Pleasant Hill, CA 94523

C: 925-***-**** E: ********.*****@*****.***

Old Republic Home Protection, San Ramon, CA June 2011-

August 2011

Marketing Coordinator/Assistant to Marketing Manager (contracted)

. Website Programming

. In Charge of all Final Editing and Proofreading Online Marketing

Promotions

. Assistant to the Vice President and Marketing Manager

. Used Adobe Photoshop on a Regular Basis

. Manage all Tradeshow Research and Reservations

. Collecting, Analyzing and Reporting Data to Better our Outcomes in

Later Shows

. Develop Presentations and Marketing Decks

. Working with the Marketing Team to Host Successful Tradeshows and

Events

. In Charge of all Promotional Ordering

Global Inventures, San Ramon, CA

August 2010-

April 2011

Online Marketing Coordinator

August 2010- April 2011

. Video Editing for Various Online Marketing Newsletters

. Designed, Wrote and Maintained company website Using HTML

. Worked with Prospective Clients

. Wrote and Edited Online Company Surveys

. Monitored projects and assisted clients to resolve development process

issues

. Developed leads and responded to inquiries to foster business

development

Marketing and Event Coordinator

August 2010- April

2011

. Used Adobe InDesign to Create Flyers/ Other Promotional Materials

. Venue/Hotel Searches

. Managed International and Local Tradeshow Planning

. Managed All other Aspects of Tradeshow and Events

. Developed Event and Tradeshow Timelines

. Offsite/Social Event Research (research, recommendation, booking etc.)

. Badge and Welcome Packet Stuffing and Alphabetizing

. Online Registration via RegOnline

. Managed Shipping Inbound and Outbound via FedEx/3rd Party Shipping

Provider

. Initiated Meetings and Planned all that Went Along with Them

. Analyzed Statistics and Data

. Maintained Master Event/Travel Calendar on Microsoft Outlook

EMC Creative, Danville, CA

June 2007-January 2010

Online Marketing Coordinator

June 2007 -January 2010

. Edited and Wrote Online Advertisements and Other Publications Using

Adobe Photoshop and Microsoft Word

. Used Adobe InDesign to Create Flyers, Advertisements and Posters for

the Company Website

. Conducted Market Research for Large Clients: Windemere Homes, Sutter

Health and Mechanic's Bank

. Managed and Coordinated Client Events

. In Charge of All Data Collection

. Organized and Presented Collected Data During Annual Meetings

. Edited Outgoing Publications and Advertisements

. Video Editing for Online Client Advertisements

. Collected Data for New Business Development and Clients

Town of Danville, CA

April 2009-January 2010

Event Marketing Coordinator

. Wrote, Edited and Published Regular Town Event Brochures

. Wrote for and Maintained the "Shop Danville" Website While Using HTML

. Collected information and Developed Contacts for Local Shops and

Restaurants

. Managed and Organized Annual Town Street Fairs and Local Events

. Conducted Market Research for Neighboring Cities

Education

August 2006- May 2010 Sonoma State University, Rohnert Park CA

. Bachelor of Arts, Communication Studies, with emphasis in Marketing

and Advertising

. Completed Two High Level Computer Programming Courses through my Major

. Placed on the Dean's List for Academic Excellence

Skills

. MS Office Suite

. Adobe InDesign

. Fluent in the Spanish Language

. Skilled using both MAC and PC Operating Systems

. Microsoft Word

. Microsoft Excel

. Microsoft Outlook

. Mail Merge

. Sales Force

. Hubspot.com

. Survey Monkey

. Creative Writing

. Editing and Proofreading

. RegOnline

. FedEx Online

. Microsoft PowerPoint

. Microsoft Publisher

. Adobe Photoshop

. Excellent Customer Service Skills

. Great Multitasking under Pressure

. Video Editing

. HTML

. Familiar with Flash

.

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