HEATHER Work Experience

MILLIRON

***** ********

Rd.

Wakeman, Oh

44889

440-***-****

hmilliron73@gma

il.com

Sales/Internet Assistant Manager/Assistant Service Manager

Nov 2008 - Aug. 2011 Premier Toyota,Amherst,Oh

* Oversee the internet department to assure incoming leads are

responded to in a timely manner. Leads are then responded to

produce sale. I am responsible for making sure online

information is reported accurately. I have to maintain percent

of leads to produce sales for goals set monthly within

department, while maintaining certification through Toyota as

well as dealership training keeping up to date on all product

knowledge. Following process's designed by Premier as well as

Toyota to assure all customers are handled appropriately. I

have recently taken on the position of Assistant Service

Manager. I am responsible for handling large service base,

handling repairs, recommending needed repairs as well as

completing work on a deadline required time. I am also

responsible for meeting and exciting department objectives on

monthly bases in sales, hours produced as well as maintain

high rating of customer satisfaction. Scheduling appointments

as well as cashier and warranty administration for claim

payments. Reviewing carry over work with technician team, and

review any new information from manufacture.

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Finance Director

4/2008 - 10/2008 Elyria Hyundai, Elyria, oh

Over see prime and sub prime departments. Sell ancillary

products designed for each customer's needs as well as

obtaining bank approvals. Assure financial statements are

accurate from bank funding as well as prepared documents

correct for bank and state. Set monthly back end profit goals

and assure being achieved. In addition I was responsible for

reviewing all loans to assure were being submitted to the

correct bank for approval for fast and proper funding. Make

daily calls to banks to assure all contracts are within line

with laws as well as renewing any new contracts and

prospecting new lenders and programs to fit within company

portfolio

Business Manager

3/2007 - 4/2008 Brunswick Auto Mart, Brunswick, OH

Structure auto loans to fit bank requirements, sell non

tangible products example. Extended warranty, life/disability

insurance...Maintain positive customer experience and retain

profit for department. I am licensed in insurance and legal

ethics for state and federal laws in regards to protecting

company from illegal receiving of money to proper handling

customer personal information. I have processed 175 financial

loans per months and have handled up to 225 per month.

Sales Manager

12/2005 - 3/2007 MAZDA WESTSIDE, CLEVELAND, OHIO

Opened new Mazda dealership for Westside Automotive. I

managed this store and placed it in high rankings within Mazda

standards. My store was recognized in the top 25 of 120 Mazda

dealers in the Midwest region. Job details included initial

hiring and training of sales staff, ordering and maintaining

inventory to allocation levels. Setting and achieved forecast

on a monthly basis. Writing ads that align with

manufacturer's co-op program. Reported all vehicles sold to

manufacturer during allotted time frame. Assisted F and I in

proper funding of deals. I also managed the CRM program on a

daily basis doing manager follow up calls. I maintained an

over 95 percent CSI during our first year. Adept at ADP and

web desking 4.0

Sales/lease manager/assist. Sales manager F&I mgr.

3/1995 - 12/2005 Liberty Auto group, Vermilion, Ohio

I joined the Liberty Group as a sales consultant where is

quickly produced 25 cars a month. In 1998 I added Lease

manager to my job duties where I ran a 85% renewal

penetration. Upon reaching top sales person within the group

in breaking all company records by selling 52 vehicles in

March of 2000 I then added Assistant Sales Manager while still

maintaining all other duties\. The Liberty group purchased a

Dodge - Chrysler - Jeep franchise in 2001. When the store was

transfer to the existing ford building in 2002 I then was

placed full time as an F&I manger. I quickly built a great

relationship with Chrysler Financial and area bank

representatives making it easy to obtain a 725 pvr. After a 1

1/2 year success i was then transferred back to the

Ford Franchise for all six vehicle lines. Within the next 18

months I was up and running an average of 775 pvr.

Education

8/1987 - 6/1991 OVIEDO HIGH SCHOOL, OVIEDO, FLORIDA

High School or equivalent

Skills

Skill Name

Skill Level Last Used/Experience

ADP/Drive Expert

Currently used/16

CRM WEB DESKING 4.0 Intermediate

Currently used/4

Dealer Connect/route one Intermediate

Currently used/5

Received training through JM&A

References

Reference Name Phone

Type

Tracy Huffman 440-***-****

Personal

Francis Barteck 440-***-****

Professional

Linda Davieau 440-***-****

Personal

Steve Platko 440-***-****

Professional

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