Manager Sales
Resume:
HEATHER Work Experience
MILLIRON
Rd.
Wakeman, Oh
44889
hmilliron73@gma
il.com
Sales/Internet Assistant Manager/Assistant Service Manager
Nov 2008 - Aug. 2011 Premier Toyota,Amherst,Oh
* Oversee the internet department to assure incoming leads are
responded to in a timely manner. Leads are then responded to
produce sale. I am responsible for making sure online
information is reported accurately. I have to maintain percent
of leads to produce sales for goals set monthly within
department, while maintaining certification through Toyota as
well as dealership training keeping up to date on all product
knowledge. Following process's designed by Premier as well as
Toyota to assure all customers are handled appropriately. I
have recently taken on the position of Assistant Service
Manager. I am responsible for handling large service base,
handling repairs, recommending needed repairs as well as
completing work on a deadline required time. I am also
responsible for meeting and exciting department objectives on
monthly bases in sales, hours produced as well as maintain
high rating of customer satisfaction. Scheduling appointments
as well as cashier and warranty administration for claim
payments. Reviewing carry over work with technician team, and
review any new information from manufacture.
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Finance Director
4/2008 - 10/2008 Elyria Hyundai, Elyria, oh
Over see prime and sub prime departments. Sell ancillary
products designed for each customer's needs as well as
obtaining bank approvals. Assure financial statements are
accurate from bank funding as well as prepared documents
correct for bank and state. Set monthly back end profit goals
and assure being achieved. In addition I was responsible for
reviewing all loans to assure were being submitted to the
correct bank for approval for fast and proper funding. Make
daily calls to banks to assure all contracts are within line
with laws as well as renewing any new contracts and
prospecting new lenders and programs to fit within company
portfolio
Business Manager
3/2007 - 4/2008 Brunswick Auto Mart, Brunswick, OH
Structure auto loans to fit bank requirements, sell non
tangible products example. Extended warranty, life/disability
insurance...Maintain positive customer experience and retain
profit for department. I am licensed in insurance and legal
ethics for state and federal laws in regards to protecting
company from illegal receiving of money to proper handling
customer personal information. I have processed 175 financial
loans per months and have handled up to 225 per month.
Sales Manager
12/2005 - 3/2007 MAZDA WESTSIDE, CLEVELAND, OHIO
Opened new Mazda dealership for Westside Automotive. I
managed this store and placed it in high rankings within Mazda
standards. My store was recognized in the top 25 of 120 Mazda
dealers in the Midwest region. Job details included initial
hiring and training of sales staff, ordering and maintaining
inventory to allocation levels. Setting and achieved forecast
on a monthly basis. Writing ads that align with
manufacturer's co-op program. Reported all vehicles sold to
manufacturer during allotted time frame. Assisted F and I in
proper funding of deals. I also managed the CRM program on a
daily basis doing manager follow up calls. I maintained an
over 95 percent CSI during our first year. Adept at ADP and
web desking 4.0
Sales/lease manager/assist. Sales manager F&I mgr.
3/1995 - 12/2005 Liberty Auto group, Vermilion, Ohio
I joined the Liberty Group as a sales consultant where is
quickly produced 25 cars a month. In 1998 I added Lease
manager to my job duties where I ran a 85% renewal
penetration. Upon reaching top sales person within the group
in breaking all company records by selling 52 vehicles in
March of 2000 I then added Assistant Sales Manager while still
maintaining all other duties\. The Liberty group purchased a
Dodge - Chrysler - Jeep franchise in 2001. When the store was
transfer to the existing ford building in 2002 I then was
placed full time as an F&I manger. I quickly built a great
relationship with Chrysler Financial and area bank
representatives making it easy to obtain a 725 pvr. After a 1
1/2 year success i was then transferred back to the
Ford Franchise for all six vehicle lines. Within the next 18
months I was up and running an average of 775 pvr.
Education
8/1987 - 6/1991 OVIEDO HIGH SCHOOL, OVIEDO, FLORIDA
High School or equivalent
Skills
Skill Name
Skill Level Last Used/Experience
ADP/Drive Expert
Currently used/16
CRM WEB DESKING 4.0 Intermediate
Currently used/4
Dealer Connect/route one Intermediate
Currently used/5
Received training through JM&A
References
Reference Name Phone
Type
Tracy Huffman 440-***-****
Personal
Francis Barteck 440-***-****
Professional
Linda Davieau 440-***-****
Personal
Steve Platko 440-***-****
Professional
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