Training Sql Server

Experience Summary:

** ***** ********** ** ** IT professional in all facets of information systems methodology from

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conceptual design through documentation, implementation, user training, quality reviews, upgrades,

and enhancements.

Strengths in content design, development, implementation, and evaluation of classroom based,

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synchronous, and asynchronous online training programs.

Communicates effectively with managerial and technical teams to ensure requirements meet the

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technological needs of a diverse business environments and customer driven initiatives.

Technical Skills:

Visual Basic 6.0, SQL, T SQL, HTML, Microsoft (Access, Word, Excel, InfoPath, PowerPoint, SharePoint,

Project, Visio, SQL Server Reporting Services, InfoPath) Crystal Reports, Ariba Buyer, Baan, Articulate,

Business Objects, Siebel, PeopleSoft, Photoshop, Captivate, Lotus Notes, Salesforce, BMC Remedy IT

Service Management Suite, Oracle Utilities Meter Data Management, Cityworks, Snagit, ArcGIS, Plateau,

SumTotal

Experience:

2/11 – Current City of Charlotte Utilities Department

Title: Senior Business Analyst

• Provides ongoing support in advancing the use and functionality of the Work and Asset Management

(WAM) system to meet the needs of the stakeholders. Acts as a liaison between customer and

technical solutions to identify business processes, systems, and product requirements.

• Responsible for the design, development, and maintenance of WAM’s eLearning courseware and

curriculum. Manages all instructor led online courseware for the Utilities Department.

06/10 Current Lowe’s

Title: IT Trainer

Create Best Practice’s for Crystal Report Development process on extracting data from Remedy’s

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Enterprise and utilize InfoPath to develop XML based data entry forms to provide support for

automating business processes.

Assess training needs for IT staff and work with subject matter experts to develop and facilitate

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recurring sessions for ITSM Remedy Suite (Incident, Problem, and Change Management for over 800

users.

11/09 – 06/10 US Census Bureau

Title: Partnership Assistant

• Analyzed training needs and facilitated both workshops and training programs to the LCO offices on

Salesforce tool used to maintain partnerships for the 2010 Census. Streamlined procedures by

gathering needs analysis, task analysis, to develop a more efficient follow up process.

05/07 – 05/08 Duke Energy

Title: Project Coordinator

• Responsible for providing Release notes from the implementation team to update remote sites of recent

changes, enhancements, and bug fixes. Managed test environment for EDMS project by using

SharePoint Services to share documents, created views; maintained discussion boards and provided

updates to team regarding project status.

• Set up users profile for project team’s SharePoint site and provided post implementation training to

ensure a smooth transition of administrative control.

12/07 Current Central Piedmont Community College

Title: Instructor CCE Computer Training

• Facilitated and developed course outlines and materials for Corporate and Continued Education

Division serving over 46,000 individuals and 550 businesses through training courses in Microsoft

Office such as Excel, PowerPoint, and Access.

07/05 – 03/07 ChoicePoint (LexisNexis Company)

Title: Technical Training Analyst

• Managed and supported WebEx and Live Meeting to conduct training for external and internal

customers on the use of web based technologies and SharePoint LMS to generate reporting metrics

and manage training registration, which decreased Customer Support calls by 32%.

• Developed and delivered technical curriculum for ChoicePoint software customers by capturing,

analyzing, and prioritizing training requirements.

10/03 – 09/04 Stanley Associates

Title: Sr. Computer Systems Analyst

• Gathered, analyzed defined and documented business requirements from business units to create

functional specifications to help modify the existing module and participate in the development of

implementation. Developed presentations used to train users at remote sites on the COMET

application.

04/03 – 10/03 Blue Cross Blue Shield

Title: Sr. User Application Analyst

• Implemented Microsoft Access and provided critical reports for senior management.

• Maintained and provided assistance in troubleshooting user related issues and test new and modified

reports for error free delivery to business managers. Revised system documentation and end user

manuals to incorporate programming changes made to Access database.

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04/2002 – 12/2002 McKesson Information Solutions

Title: Business Data Analyst

Provided support to Sales and Marketing by contributing in improving client operational metrics for

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business making decisions by querying and analyzing data for data quality issues using Business

Objects and Access.

• Responsible for mapping data attributes from existing sources to the target reporting data model.

Identified gaps between the target reporting data model, required client attributes, and reported them

to developers.

06/00 – 11/01 Solectron Technologies

Title: Ariba System Administrator

• Administered and supported a web based application for the procurement of indirect goods and

services used to reduce processing time and costs. Utilized SQL to retrieve data from SQL Server,

provided support in extracting data from Excel spreadsheets, and populated data to SQL Server.

• Developed and facilitated training for a variety of customers from different departments, at different

levels, and in large or small groups (e.g. client administrative assistants, technical team) on the Ariba

Buyer application.

06/1999 – 10/1999 McKesson Information Solutions

Title: Technical Writer

Managed and prioritize technical projects including product manuals, user guides, release notes,

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installation instructions, and quick reference cards to meet customer needs.

Education/Affiliations:

East Carolina University

• Bachelor of Science Information Technologies

• Master of Science in Instructional Technology Expected Graduation Date 12/12

Gwinnett Technical College

• Associate/Applied Technology, Microcomputer Specialist, Visual Basic Certification

• ASTD (American Society for Training & Development)

• SSWUG (SQL Server Worldwide Users Group)

• The eLearning Guild

• Modern Analyst

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