Quality Assurance Training

KATHERINE BURRESS

**** ******* ***** #** ( Frederick, MD 21702 ( Cell 240-***-**** ( email:

********@*******.***

Professional Profile:

Experienced professional who has ability to adapt quickly to changing

priorities and environments. Work well independently and as a team player.

Very organized, detail oriented with strong communication skills, multi-

tasking, deadline oriented, effective problem solver who works diligently

to accomplish tasks, very dependable and self reliant.

Skills and Training:

. Proficient in Word, Excel, email and Internet; intermediate in Quick-

Books and beginner in Access and Adobe Acrobat

. Phones, office printers; fax machines, photo-copiers and scanning

machines

. Trained in Business Writing for Professionals, Numbers Skills, Diversity

in the Workplace, Front-line Leadership Training

Professional Work Experience:

Client Services Account Representative

Letter Direct Services - Frederick, MD

2009 to 2011

Direct Solutions Group - Olney, MD

2005 to 2008

HintonHill - Frederick, MD

2003 to 2005

Kael Direct - Alexandria, VA

2001 to 2002

Forms Direct Inc - Frederick, MD

1997 to 2001

. Obtained and evaluated pricing from multiple vendor suppliers

. Issued purchase orders to vendors and monitored delivery and additional

cost information

. Managed numerous complex projects simultaneously for multiple client

accounts in fast paced environment

. Updated clients and managers on a daily basis with progress of multiple

projects

. Submitted detailed instructions to various departments and vendors

. Communicated on a daily basis via email and phone with all departments

and vendors to meet deadlines

. Created excel spreadsheets and input data to track inventory of multiple

items and postage funds

. Alerted client of shortage of supplied material and postage funds on

timely basis

. Performed quality assurance checks to ensure highest quality and service

. Submitted invoices to clients upon completion of projects

. Validated and recorded vendor invoices into quick-books

Production Coordinator:

National Geographic Society, Gaithersburg, MD 1992 to 1997

. Ensured that multiple mailings of 3 to 4 million pieces were processed

to clients' specifications and to meet required mail dates

. Coordinated promotion and fulfillment projects by serving as a liaison

between departments and planning/implementing the appropriate activities

. Communicated specifications to outside vendors and coordinated their

involvement in projects

. Obtained and evaluated bids for various types of supplies (forms,

envelopes, etc.)

. Collected data to generate reports to update several departments on

status/completion of projects

. Developed, implemented and performed quality assurance checks to ensure

the highest possible product quality and service

. Ordered, approved and tracked use of supplies for 1 to 4 million piece

promotional mailings and subsequent fulfillment of promoted product

. Designed inventory spreadsheets for tracking products and supplies

weekly

Mail Coordinator / Supervisor of Mailing Operations:

National Geographic Society, Gaithersburg, MD 1973 to 1992

. Interviewed, hired and evaluated staff for department with up to as many

as 14 employees

. Inventory control for over 300 racks of material used for inserting by

hand and machine

. Trained new staff in postal regulations and company procedures

. Served as liaison to other departments to assist in the planning of

mailings

. Scheduled 8 inserting and addressing machines for production

. Ensured quantities of mailing components were printed and on hand for

upcoming projects

. Filed USPS mailing statements for bulk mailings of first and third class

mail

. Maintained comprehensive working knowledge of postal rules and

regulations

. Developed procedures and documentation for training of new employees

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