Customer Service Office
Resume:
Samantha Swallow
***** * ***** ** #*** Phone:
Dallas TX 75287
abgwsg@r.postjobfree.com
P rofessional Summary
Objective: Seeking full-time position with established company that will enable me to utilize my
experience and skills and offer opportunities for advancement.
Skill H ighlights
•
• • •
Trained in Pactrac Knowledge of MS Staff cross t rainer
Software System Office Suite
• Team Player
( Utilized palm hand-
• PC Proficient
held PC)
• Type 65 WPM
• 10-Key
Work Experience
Bank of America (Formerly Count rywide Home Loans)-Plano TX A pril 30, 2007 to
c ur rent
Mail Processor- Responsible for processing all mail and mail-related services at the Legacy
D rive Building location. Logged incoming/outgoing courier and USPS mail, expense reports, interoffice
mail and total volume in MS Excel; scanned/sorted/delivered all incoming courier and USPS mail to
post closing departments; picked-up mail from post-closing departments and sorted to other
departments; logged all expense reports in log books; metered mail; t racked packages using the
PacTrac software; ordered supplies for mailroom; responsible for opening/closing the mailroom.
Awarded Employee of the 4th Quarter in 2007 in Mail Services for a ll Count rywide offices.
Act 1 Personnel Services- Dallas, TX January 2006 to April 2007
E xtractor- Assignment with Bank of America extracting Internal Revenue Service business payment
vouchers and auditing individual 1040 returns. Assignment required extensive background search and
security clearance.
ACE Cash Express, I nc.-Dallas, TX January 2005 to September 2005
Service Associate- Customer service oriented position, including assisting customers with check
cashing, loan processing (including extensive verification/qualifying procedure), bill payments, money
t ransfer, prepaid debit card application and processing; worked independently and responsible for
opening/closing, reconciling cash receipts and safe.
Kelly Services-Dallas, TX November 2003 to December 2004
Varied temporary general office assignments, including assisting with process of mail-outs, binding
documents, miscellaneous general office duties.
Office Support Services-M idlothian, TX January 2002 to September 2003
Office assistant-Responsible for general office tasks, including transcription and corresponding to
customers; sorting and taking mail to Post Office; answering telephone; scanning material for emailing
to clients; filing.
Education and T raining
Brookhaven Community College, Dallas, Texas 2000
Christian Liberty Academy, Graduation June 1999
University of Texas at Arlington 1997, 1998-Certifications: Using the Internet, Windows 95, Web Page
Design
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