Customer Service Sales

TEL: 850-***-****

Email:

*******.*@*****.***

**** ******** ****** ****.

Gulf Breeze, FL 32563

Melissa Barrows

Fluent in English and Thai, INTERMEDIATE/Advanced Mandarin and BEGINNER

spanish

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EDUCATION

Bachelors of Business Administration in International Business

Florida International University, Miami, Florida

Graduated: Spring 2008

Dean's List (Top Honors): Fall 2006 Spring 2007 Fall 2008 Spring 2008

Mass Communication Minor

Florida International University, Miami, FL

Graduated: Spring 2008

PROFESSIONAL EXPERIENCE

Communications Officer

February 2011- July 2011

Part-time, Beijing, China

. Communication, Translation & Editing Translating and updating website,

and handling English

communications with member universities, sponsors and program

partners in China and globally.

English Instructor

Self-employed, Beijing, China

August 2008 - July 2011

. Coaching & Instruction One-to-one and small classes, students aged 3-

45. Taught top-level business executives in construction, film,

energy, and the hospitality industry. Private tutor to children ages 2-

18 in conversational English, grammar, and SAT prep.

. Communication Learned to adapt various communication styles based on

audience, including Chinese-speaking clients.

Executive Assistant/Special Events Coordinator

China Latin American Trade Center, Miami, Florida

January 2008 - May 2008

. Research Researched and compiled data on international markets and

vendors for multinational companies.

. Communication Communicated with vendors, clients, and supervisors on

status of projects. Participated in conference calls to discuss

results and ongoing issues. Organized executive meetings.

. Analysis & Reporting Presented written reports on data findings to

superiors and clients.

. Event Management Management of events hosting U.S. and Chinese

government officials. Coordinated guests lists and mailings.

. Procurement & Sourcing Sourced for materials/manufacturers on behalf

of clients. (i.e. Barbados client looking to source machinery from

Chinese factories.)

Educational Coordinator/Tutor

July 2007 - July 2008

Educational Tutorial Services Miami, Florida

. Organization & Planning Organized and planned various activities for

low income and foster care children to correspond with lessons.

Designed tailor made lesson plans for individual students.

. Communication Weekly progress reports to caseworkers, parents, and

teachers.

. Financial Tasks Created monthly invoices for student tutoring.

. Training Courses Attended training courses on behalf of superior, on

topics such as new regulations in the foster care system.

Project Assistant/Marketing and Promotions Intern

January 2007 - January 2008

Miami New Times, Miami, Florida

. Leadership & Project Management Coordinated and supervised promotional

material for special events. Assisted regional marketing director on-

site at the Fourth Annual "South Florida Dining Awards." Provided

assistance with event logistics and follow-up for all Miami New Times

events, promotions and parties.

. Communication & Teamwork Developed and maintained relationship with

sponsors. Developed contact information from well-known businesses in

Miami for the Fourth Annual "South Florida Dining Awards." Worked with

Street Team members at events New Times produced. Liaised with various

departments to ensure best outcome was reached for clients.

. Organization & Coordination Tracked and monitored progress of various

events produced by the New Times. Maintained and updated computer

files. Booked talent looking to gain exposure.

. Human Resources Conducted interviews with Marketing Manger for

prospective interns. Provided guidance and assistance to new interns.

. Accounting & Budgets Worked within our budget allotment to schedule

Street Team activities.

Customer Service Representative

Banana Republic Clothing Company, Miami, Florida

October 2004 - September 2006

. Sales & Marketing Greeted and informed patrons of new arrivals. Hit

monthly credit card openings and sales targets.

. Communication & Customer Service Communicated with patrons on various

services BR offers.

Customer Service Contact/Event Manager

Summer 2004

Terracotta Restaurant, Portofino Island Resort and Spa, Pensacola, Florida

. Conflict Resolution & Problem Solving Thoroughly handled customer

complaints and found reasonable compromise amongst all parties.

. Communication & Event Management Liaised with chefs and kitchen staff

to ensure proper order fulfillment. Greeted patrons upon arrival and

informed them on special events. Handled external communication in

order placement.

Front Desk Receptionist

Fall 2003

Health Service Center, University of Central Florida, Orlando, Florida

. Communication & Problem Solving Operated high volume telephone

switchboard. Determined nature and purpose of visit. Liaised with

doctors regarding missed patient appointments.

SKILLS/ACTIVITIES/AWARDS

. Florida Bright Futures Scholorship recipient: 75% of university

tuition and expenses paid for.

. IT: Windows, MAC OS, and Microsoft Office

. International Experience: Extensive international travel experience

throughout Thailand, Canada, Spain, England, China, Vietnam, and Peru.

. Languages: Fluent English and Thai. Proficient in Mandarin Chinese

(HSK Level 5 advanced certificate). Beginner Spanish.

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