Customer Service Manager

Pablo A. Lopez

*** **** ***** **** ****: 516-***-****

East Meadow, NY 11554 *********@*****.*** Cell: 631-***-****

Professional Summary

Proactive professional with more than 20 years extensive experience of successful loss

prevention and retail management. Adept at coordinating comprehensive technical and

responsive service by implementing quality security measures for the safety of clients, customers

and employees. Effective communicator skilled in training,development, recruiting and

motivating teams. Demonstrated abilities in surveillance and security audits. Dedicated to

delivering exemplary customer service with a mission to make a positive contribution to the

community. Areas of experience include:

Management • Detective

•

Loss Prevention • Corrections Officer

•

Staff and Training Development • Wicklander & Zulawski Training

•

Security

•

Professional Experience

Dunbar Armored

Plainview, New York 2010 – Present

Vault Teller

Efficiently and effectively process orders and transactions. Monitor, verify and record total

revenue from all withdrawals and deposits. Responsible for ordering and disbursing cash and/or

currency as needed to keep vault balanced. Maintain vigilance of activity within immediate

surroundings relative to minimizing inherent risk to self and others. Prepare and complete all

assigned daily paperwork and reports in accordance with company and customer requirements.

Microcenter

Westbury, New York 2005- Present

2003 - 2004

Operations/Loss Preventions Manager

Oversee the supervision of 30 employees for three departments. Oversee billing and closely

monitor proper inventory transfers from warehouse to the customer. Train staff to provide

superior customer service. Supervise 30 employees in 3 departments. Lead all operations

including overseeing inventory of highly specialized merchandise and customer care issues.

Monitor daily activities to identify and apprehend shoplifters. Conduct audits and cycle counts.

• Received numerous awards for shrinkage reduction (2007, 2006, 2005)

• Maintain shrinkage below .4% by thorough traffic pattern analysis and

merchandise displays.

• Slashed tax exempt errors 90% to 4 per month by implementing checks and

balances tracking systems.

• Minimized internal theft by implementing system of checks and balances.

Corbisiero’s Fresh Food Market

Oakdale, New York 2004

Loss Prevention Manager

Performed regular security audits including internal investigations of shortages. Conducted

surveillance. Designed procedures to reduce shrinkage. Identified and apprehended shoplifters to

control internal and external theft. Interacted with local police department. Ensured employees

Created point-of-purchase marketing in conjunction with department managers. Developed new,

more efficient store closing practices.

• Dramatically increased sales through effective marketing and visual appeal of store

displays.

Sports Authority

Massapequa, New York 2002 – 2003

Loss Prevention Manager

Maintained store security and ensured store safety. Developed and trained store detectives to

apprehend shoplifters. Mitigated shrinkage. Conducted audits and monitored daily inventory.

• #1 Employee in Customer Service – earned bonus.

• Lowered internal store theft by investigating and prosecuting associates.

• Tracked down missing items by conducting regular cycle counts.

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