Supply Chain Quality

Haroon Fakiri

**** ********* ***** + Dublin, CA 94568 + H: 925-***-****; C: 408-***-**** +

*******@***.***

Operations Management (manufactring)

Hands-on leader with extensive experience in global manufacturing, supply

chain, quality, and new product introduction and engineering operations for

high technology startups and Fortune 500 companies - impacting millions of

dollars in costs savings and revenue. Successfully build and direct cross-

functional teams to deliver high quality new products to market through

Tier-1 CMs and ODMs on time and within budget. Strong track record

leveraging relationships, resources, and multimillion-dollar budgets to

achieve ROI, COGs and growth goals with breakthrough results. Certified

Quality Manager and Reliability Engineer by ASQ.

Global Operations Management Quality Management, ISO 9001 and

TL 9000

Lean, six sigma, Project Managing New Product Introductions

Management and PLM

Cross-Functional Team Strategic Planning & Tactical

Leadership Execution

Outsourced supply chain Budget / ROI Accountability

qualification and volume

manufacturing ramp up

Professional Experience

LogLogic, Inc. - San Jose, CA 2010 - Present

Manufacturer of Data logging and storage appliance for compliance and

security

Manufacturing and Supply Chain Project Management (Contract)

Managing projects on NPI, Supply Base, quality, product transition and

operations

MCAFEE, INC. - Santa Clara, CA

2004 - 2009

Computer and network security hardware appliances and software manufacturer

with 4,000+ employees.

Senior Director, Operations, Quality and NPI (2007 - 2009)

Director, Operations, Quality and NPI (2004 - 2007)

Promoted to oversee introduction and launch of 1,000+ new SKUs annually

with globally outsourced manufacturing and supply chain footprint in US,

Europe, Asia, and Canada while revenue increased from $900 million to $2.1

billion. Supervised and trained 28 direct and indirect reports. Managed

Test and Manufacturing Engineering, New Product Introduction, Supply Chain

qualification, training, and performance, Document Control and Product Data

Management system through Agile PDM / PLM, Compliance/Regulatory, RMA and

Failure Analysis, and quality and reliability engineering functions.

. Launched $200 million+ per year complex network security, data protection

and storage appliances through Dell, Inventec, HP and Jabil as contract

manufacturers with 350% improvement in product quality by developing and

implementing efficient supply base, new product introduction, and

sustaining processes.

. $4.9 million in COGs reduction achieved as result of collaborating cross-

functionally as a core team member to create and deploy strategic plan to

streamline supply chain and logistics operations worldwide.

. $1.1 million warranty expense reduction by directing and managing a cross-

functional team to develop, implement and monitor product quality,

RMA/returns, warranty and non-warranty repairs and logistics, failure

analysis and a closed loop corrective and preventive action process

resulting in reduction of product field returns 500% as well as fixing 17

design and manufacturing process deficiencies contributing to custom

security appliances revenue growth from $40M to $185M in four years.

o Received recognition from President of McAfee Japan for

improving appliances quality and support

. Established $300K+, state-of-the-art lab facility supporting product

testing (HALT, DVT, and ORT), and DFx analysis (Design for Testability,

manufacturability, Reliability, and Cost) for the introduction of complex

custom hardware appliances.

. Launched 400+ multi-language software products worldwide for retail

customers with more than 100% improvement in time-to-market and quality;

$1 million+ cost savings achieved after rolling out centrally coordinated

and cohesive launch process supporting average annual volume of 3.5

million shipments made worldwide with revenue of $250M+

. Accomplished 100% efficiency and accountability on 1,000+ SKUs by

developing, implementing, and aligning formal processes supporting

manufacturing and new product releases and sustaining through Agile PDM /

PLM and SAP MRP/ERP systems.

. Acted as Operations Executive Steering Committee voting member and

representative in the development and execution of strategic corporate

products, partnerships and process initiatives.

Z-FORCE, INC. (Start-up) - Santa Clara, 2002 - 2004

CA

Manufacturer of network storage hardware and software solutions (NAS).

Director, Mfg Operations

Set up and managed supply chain, manufacturing, and fulfillment operations

for venture-funded startup. Accountable for strategic planning and

execution, process improvements, new product introductions and fulfillment.

. Successfully launched two models of high-end network base server

appliances via outsourced manufacturing and logistics supply chain model

- exceeding design cost target 15% with on time release.

. Developed supplier agreements and contacts for outsource manufacturing

and fulfillment

JETSTREAM COMMUNICATIONS, INC. (Start-up) - San Jose, CA 2000 - 2002

Manufacturer of internet data and voice communication systems.

Director, Testing & Quality

Managed product qualification test lab facility supporting manufacturing

testing and quality assurance. Focal leader and interface for product

quality and customer advocacy. Led six direct/indirect reports.

. Achieved on-time shipments with less than 0.5% product faults/defects

through implementation of NPI, quality assurance, and ISO 9001/TL 9000

certification.

. Obtained required certification by AT&T labs for product

quality/reliability and Network Equipment Building Standard certification

(NEBS), resulting in approval of company products for worldwide

implementation by AT&T.

LUCENT TECHNOLOGIES, INC. - Alameda, CA 1997 - 2000

Manufacturer of voice and data communication products with more than 500

employees at site.

Senior Manager, Corporate Quality & Customer Satisfaction

Managed both product quality and customer support issues for data

communication products with two direct reports. Oversaw product performance

issues, related corrective/preventative actions, and process improvements.

. Managed carrier customer relationship on quality and support issues in

addition to meeting Telecordia product quality and reliability

requirements and customer expectations while revenue from same customers

doubled over two years.

. Improved product/process quality by serving as member of core team in

evaluating cost of quality awareness ($10 million) as well as reducing

product returns and manufacturing defects across operations after

implementing three initiatives.

BAY NETWORKS, INC. - Santa Clara, CA 1992 - 1997

Provider of LAN hardware products with over 3,000 employees.

Staff Engineer / Manager, Product Quality & Reliability Engineering

Directed all product quality and reliability engineering functions with two

direct reports. Performed new product introduction qualification and

testing activities. Monitored and managed continuous improvements on

hardware product quality and reliability. Supported successful

implementation of ISO 9001 quality management system and certification.

. Increased productivity and capacity 300% by optimizing manufacturing test

and burn-in cycle time from 24 hours to 6 hours on products responsible

for $80 million+ in revenue.

. Secured revenue deal in excess of $500,000 after establishing product

quality performance indicators to be used as strategic tool to track and

measure product quality for sales organization.

Education / Certifications

. B.S. in Electrical Engineering & Computer Science with Minor in

Mathematics, Villanova University, Villanova, PA

. Certifications: Lean & Six Sigma by Villanova University; Quality

Management & Reliability Engineering by American Society of Quality;

TQM at Ford Motor Company; Project Management at Digital Equipment

Corporation.

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